I will start by saying that my daughter and I are frequent shoppers at Joann's, that is until may last visit today. I had purchased several skeins of yarn in November 2016 for several projects I was making for Christmas and birthday gifts.
I purchased extra to make sure that wouldn't run out, expecting to return what I wasn't able to use. I checked the back of the receipt for the return policy. It states "If you are not satisfied with your purchase, simply return it along with your receipt. A full refund will be offered in the original method of payment, as a merchandise exchange, or in a merchandise return card".
I went to the store (my receipt in hand) and The lady at the register told me there is nothing they can do as it is past 90 days. This is not stated ANYWHERE. Now, I'm stuck with 3 skeins of yarn ($9.99 each) which I'm unable to use.
I understand we're not talking big money here, however, I have two children in college and that $30 could have gone towards groceries. I've never had any issues with return at Michael's or A C Moore, so I will continue to bring them business instead, and will pass the word along to friends and family (and internet) regarding the lack of flexibility and compassion of the Joann's policies and staff.
Product or Service Mentioned: Joann Fabric Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $30.
Preferred solution: Full refund.
Joann Fabric Cons: Return policy.