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I will start by saying that my daughter and I are frequent shoppers at Joann's, that is until may last visit today. I had purchased several skeins of yarn in November 2016 for several projects I was making for Christmas and birthday gifts.

I purchased extra to make sure that wouldn't run out, expecting to return what I wasn't able to use. I checked the back of the receipt for the return policy. It states "If you are not satisfied with your purchase, simply return it along with your receipt. A full refund will be offered in the original method of payment, as a merchandise exchange, or in a merchandise return card".

I went to the store (my receipt in hand) and The lady at the register told me there is nothing they can do as it is past 90 days. This is not stated ANYWHERE. Now, I'm stuck with 3 skeins of yarn ($9.99 each) which I'm unable to use.

I understand we're not talking big money here, however, I have two children in college and that $30 could have gone towards groceries. I've never had any issues with return at Michael's or A C Moore, so I will continue to bring them business instead, and will pass the word along to friends and family (and internet) regarding the lack of flexibility and compassion of the Joann's policies and staff.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $30.

Preferred solution: Full refund.

JOANN Fabric Cons: Return policy.

Location: 1000 Boston Turnpike, Shrewsbury, MA 01545, USA

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Guest

Purchased 4 yards of fabric !!! Came in 2 -2 yard lengths WHAT????????

Guest

Over Yarn, give me a break, I used to work for this *** company and we could find receipts by the card or the computer in back, sounds like some lazy *** team members! Joann sucks, theyโ€™re a racist company just ask Raymond the District Manager or Mitch in HR or Andrea in HR!!! I think they got cheap when they actually went public, poor stock holders *** company and people like a District manager who lies and two stupid people who canโ€™t handle their jobs!

Guest

Spoiled customer!!! I work in retail and we all know she saw that!

But she didn't need it or decided not to do the craft project and she thought, oh Walmart takes anything back so will Joann. (I work for walmart). Girl drink ur wine and eat ur cheese. I see she has selective reading.

It's ok my dearly lovable mom has selective hearing. Merry Christmas and a Happy new year!!!

Nicholas 2008

Hi there.

Mitcheal Ydy

Looks like you are either lying or blind. It clearly states on the receipt to make the return within 90 days.

Guest

Just want to go ahead and put this out there. This is the return policy listed, verbatim, on the Joanns website.

This customer was in the right. If you have your receipt, they have to return the item, no matter what. OUR RETURN POLICY = HASSLE FREE CREATIVITY Returns with a smile are super easy! You can return any JOANN purchase any time with no hassle.

RETURN IN-STORE Take any purchase to any JOANN store for a hassle-free refund with a smile. Returns made with the receipt will be refunded in the original method of payment. Orders placed using a JOANN gift card or PayPal as payment will be refunded with a new JOANN e-gift card. Receipts for online purchases, including Buy Online Pick-up In-Store purchases, can be looked up in-store using your JOANN.com order number.

If you donโ€™t have a receipt, choose an exchange or store credit based on the lowest price of the last 90 days. Photo ID required.

Mitcheal Ydy
reply icon Replying to comment of Guest-1782390

She was not right. Post the whole policy or do not post it at all.

Guest
reply icon Replying to comment of Mitcheal Ydy

Shut your face

Khai Fnf

Just because you cannot read the policy or chose not to read the whole receipt,does not mean that the policy was not there. Read the whole receipt, not just the first few lines.

You claim to be a loyal customer and yet you do not know their return policy. Most stores have 90 day return policy.

Guest
reply icon Replying to comment of Khai Fnf

The back of the receipt says you can return an item "at anytime with no hassle." "With a receipt, choose a full refund...Without a receipt, choose an exchange or store credit based on the lowest price in the last 90 days." So the 90 days isn't the return by date, it is the time frame that they base the no receipt refund amount on. The receipt clearly says "return a purchase ANY TIME." However, my local Joann's tried to tell me that even with a receipt, returns will only be accepted within 90 days (which is contrary to what the receipt and joann.com says!) When I tried to question the discrepancy, the cashier tried to tell me "Well, yes, the receipt says you can return an item (with a receipt) at any time...anytime within 90 days." WHAT?!

That doesn't make any sense and it's totally BS! An individual store is going against their own corporate policy! Such a hassle for what Joann's advertises as a "no hassle" return policy!! And btw it doesn't matter what other stores' return policies are.

Besides many stores have longer than 90 day return policies (ex. Michael's is 6 months.)

Mitcheal Ydy
reply icon Replying to comment of Guest-1749142

WITHIN 90 days. Most stores have less.

Ask mom and dad. You kids need to learn how to read before you post.

Guest
reply icon Replying to comment of Mitcheal Ydy

You seem confused, the policy DOES NOT say โ€œwithin 90 daysโ€. You need to learn to read.

Guest
reply icon Replying to comment of Mitcheal Ydy

Youโ€™re a *** head!

Guest
reply icon Replying to comment of Guest-1749142

That's right. All these people commenting negatively need to learn to read. They're so rude!

Guest
reply icon Replying to comment of Guest-1966815

Oh a store employee!

Voncille Czd
reply icon Replying to comment of Guest-1749142

Maybe you need to make an appointment with an eye doctor. You eyes do not seem to work.

Mitcheal can read just fine. It does state 90 days.

Either you are blind or cannot read, or both. Get glasses.

Voncille Czd
reply icon Replying to comment of Guest-1749142

Kid they are not being rude, just honest.

Guest
reply icon Replying to comment of Guest-1749142

A typical customer! You have 3 months to decide if you need the item r not!

After 3 months u didn't use it and now you want ur money back. Which I'm sure is on clearance or is no longer EVEN ON THE SHELF!!

So the Joann store you love so much has to take that hit and raise their prices because you decide to wait 3 months to bring it back??? Girl bye Merry Christmas HNY22

Guest
reply icon Replying to comment of Khai Fnf

Nothing in return policy says that there is a time limit for returns.

Guest
reply icon Replying to comment of Khai Fnf

I just did a return to Joann's tonight back from a purchase I made in July of 2020. It is December 26th, 2020 with no problems.

I did have a receipt.

THERE IS NO RETURN TIME. THEY WILL RETURN ANYTIME FOR HOWEVER LONG IT'S BEEN.

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