State: Washington Clear all filters (17 of 706 reviews match)
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North store, Spokane. Got number, 2 ahead of me. Counter person very fast and pleasant checking everyone has number, another person in line. Counter person called for backup 3 times in addition to answering phone, answering location of product for customers plus...
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1.0
#1084406
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I am from Canada but shop in the States all the time. I called Bellingham Joann's store today four times. Three times they had me on hold, transferred me and I was disconnected. Finally someone in the fabric area talked to me. I had measurements of two window seats I...
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Anonymous
anonymous

craft cutomers can be the worse customers EVER!!! I hae seen this numerous times standing in line. At Joanne's there is a bell at the checkout counter. You ring the bell and s...

Anonymous
anonymous

I am not sure if I understand your gripe. Ok you called Joann, and you had your "measurements" and you wanted them to tell you how much you will need of a certain fabric? Ther...

4.3
I didn't like
  • Knowledge or support from your retail staff
#1075170
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I came to buy a couple of floralpics for a flower girl, which I did. I found lying on the floor a small pic, not in a package. There was no open package anywhere else near there. The manager walked over came back with a package of I guess a hundred or more, and said...
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Anonymous
Anonymous

They can't sell you part of an item! What the heck did I just read??

Anonymous
Anonymous

Yeah, how dare that employee expect you to buy the entire item instead of just some of the item! I hope you enjoyed the half of a cheeseburger you got from McDonald's that day...

#899028
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We ordered ONLINE, selecting outfits for our granddaughter's doll. Every item seemed to be in stock online. Three days later we received an email stating some of the items were not available. We reordered four other outfits. Two days later we received another...
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1.8
I liked
  • Convienence
I didn't like
  • Bad custom service
  • Order being cancelled
#757975
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Other Product Review

JoAnn Fabric puyallup is the worst managed store in Pierce County. They have hundreds of patterns out of stock. The store is under staffed and always in a mess.
1.2
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Warranty
Website
#756085
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Ordered $80 worth of snaps and tools that I needed for a large project. A week later, I get an email saying 4 things are out of stock but the rest is shipping. Big problem....the tool that I need to attach snaps is not available. But they are shipping snaps....just...
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1.8
#723596
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The Hillsboro Oregon store has 30 plus people waiting to have fabric cut as they only have 2 employees cutting. Check out has 30 plus people as they only have a staffing problem. Sure glad craft warehouse is back in town. Hoping this store closes as it is not ...
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Anonymous
Anonymous

They rarely have more than 4 people on duty, one of the two was probably a manager. The manager can only go up to help the cashier once they have helped everyone at the cuttin...

2.0
Mill Plain, Washington
#718950
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There are never enough people to help customers: worst customer service every store visit. DO NOT go to store unless you have time to wait& wait& wait & wait
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Anonymous
Anonymous

Call and complain to corporate. Nothing changes if you don't speak out when you're angry (they don't listen to the workers if we complain). They're the ones who ultimately m...

1.0
#675314
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Gift Card Review

Joann Fabric - Simple Review #1424549892
I received a gift card purchased online. It clearly states on the gift card that is redeemable in store. Nope not the case online only. 20 dollars of my gift card has been used towards shipping charges. My first purchase took over 3 weeks to arrive. My last purchase made a week ago still has not shipped. I will not be using Joanns anymore.
1.6
Details
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website
Orting, Washington
#598452
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Terrible employees I've been there a couple times a month never any help all older ladies who think they are entitled to boss my son around correct him or my parenting I'm fed up! It's silly I'm a very attentive parent although I allow him to be curious he can look...
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Anonymous
Anonymous

Maybe they thought your child was going to get hurt. Havs hsd children running through the store, bouncing balls, climbing on the ladders. No one paying attention to them. ...

2.4
#590303
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