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I went to Joann's on my work break and had only a limited amount of time to be there. I found a card for the item I wanted and brought it to the register where I spent over 30 minutes waiting for the clerk who could correctly enter her log on code.

When she called a manager to get the item out of the stock room and the manager brought it up she then told that the coupon I had in hand (60% off ANY ONE REGULAR PRICED ITEM) did not apply to this item - but, of course, she was willing to ring me out at the full price of the item.The non-included item list at the bottom of the coupon is nearly impossibleto read and my item was not so obviously included in the list anyway. I feel as if I have been the victim of a bait and switch.

Reason of review: Poor customer service.

Preferred solution: honor the coupon.

JOANN Fabric Pros: Friendly staff, First clerk who waited on me was apologetic for being new.

JOANN Fabric Cons: False advertising of coupons.

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Guest

It's obvious all these comments accusing customers that they are at fault for their bad experiences are written by employees of Joann Fabric.

Guest

I hardly doubt you waited for 30 minutes for a clerk to sign on to the computer. All because you are in a hurr, doesnt mean customer service in any retail store has to be in a hurry for your time schedule.

It is the customers responsibility to read a coupon and what the coupon is for in any store that accepts a coupon. It seems customers want to blame everyone but themselves when they dont comply with coupons or what items are on sale.

Customers need to take some responsibility for their own shopping and stop blaming the stores for their own stupidity and inconsiderations. The world doesnt always revolve around people who dont get their way!

MattD78

"non-included item list at the bottom of the coupon is nearly impossibleto read" but it was there. It is your responsibility to read the fine print on all ads/coupons.

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