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I had 4 cuts of fabric done today & asked the clerk if she could cut another one from a 8 yd piece of fabric I purchased at the store a couple days prior. She said no & was not pleasant.

The clerks name was Eleanor at the Petoskey Michigan store.

Why hire someone that is customer unfriendly? I’m not sure I will ever shop here again from her attitude!

Product or Service Mentioned: Joann Fabric Sales Representative.

Reason of review: Poor customer service.

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I am a Cutter. This is the Policy of the company, we are not allowed to cut whole pieces of fabric into sections for customers.

Some customers actually wish we would cut their Quilting squares up for them after purchase. However of course you can purchase fabric in 1/4 inch pieces and up.

I know a lot complain about the staff, but most of the time it is because we are also spoken to from the higher ups in such a horrific manner it leaves us upset as well. Its not a pleasure company to work for .

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