274 views
1 comment

Yesterday, I was purchasing a few items with a Visa gift card when I noticed they weren't running up at the price I thought they were. I asked to have them taken off when the clerk told me that he would issue a refund, but had to complete the sale.

Then he tells me that he can't put $$ back onto a visa gift card but will give me a store card. I asked if I could go use the store card next door at the hardware place and he said no- it's only good here. Long story short, and 2 conversations with the store asst manager and the manager, their response was" unfortunately, our system doesn't allow us to." So basically, I am now forced to spend that money (which should have been a cancelled sale in the first place) in their store. They REFUSED to put it on my credit card, or give me the cash.

Granted it's only $25, but what they did is nothing short of stealing! I will NEVER go there again, and will make it my mission to alert everyone I know and even those I don't, to their shady practices.

Customer service be damned, well... I surely hope it was worth the $25!!

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Full refund.

JOANN Fabric Cons: Staff customer service.

Location: 433 Center St B, Ludlow, MA 01056, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

They can't. You're an ***.

Visa gift cards work only one way. You can't put it back in there like a debit card. The registers in any store freeze and mark the employee for fraud if they try to override it so he/she is not going to put their job on the line for your small return.

Take the gift card and use it at the store. Simple

JOANN Fabric Reviews

  1. 381 reviews
  2. 218 reviews
  3. 141 reviews
  4. 81 reviews
  5. 55 reviews
JOANN Fabric reviews