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On 9-21 I was standing in checkout at the Bloomingdale il store where there was a worker arranging shelves. Space was fine for one person but she kept squeezing by me, which meant I kept having to squeeze forward. She never said a word. Finally I asked her if she was a...
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#1104249
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I went to Joann's on my work break and had only a limited amount of time to be there. I found a card for the item I wanted and brought it to the register where I spent over 30 minutes waiting for the clerk who could correctly enter her log on code. When she called a...
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Anonymous
Andy

I hardly doubt you waited for 30 minutes for a clerk to sign on to the computer. All because you are in a hurr, doesnt mean customer service in any retail store has to be in a...

MattD78
MattD78

"non-included item list at the bottom of the coupon is nearly impossibleto read" but it was there. It is your responsibility to read the fine print on all ads/coupons.

I liked
  • First clerk who waited on me was apologetic for being new
  • Friendly staff
I didn't like
  • False advertising of coupons
#1101160
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I was looking at bolts of fabric on the wall, two women with a teenager were next to me looking as well. They saw I had picked up a precut fabric square and asked how big it was. I said 18 x 21 inches. They said they needed 3/8 of a yard, for their daughter sewing...
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Anonymous
Jackie

I work at JoAnns. Thank you for appreciating the tough job we have dealing with these customers. Nobody knows basic math. It is mind blowing. They also don't understand that w...

Anonymous
Anonymous

customer service number 8563246312

4.4
#1098754
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Joann Fabric - Product return

Joann Fabric
#1094086
Advice to all that pay large purchase in cash, please don't, store will tell you they don't have enough cash to do a return even though they take your cash upon purchase, what a headache .
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Joann Fabric - 1 hour trying to order 3 yards of fabric

Joann Fabric
#1084167
This is about the 10th time i have patiently tried and retried to change the location of the store i would like to pickup my fabric order. Over and over it refused to change the location. I will go to the store personally and hope the fabric is still available. This site doesn't function, don't waste your time.
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Joann Fabric - Return policy denial

Joann Fabric
#1080353
5.0
Details
I bought 2 Kaffe Fassett books at the Colma, CA store. I took them home and realized I already had the same books (the Morocco one and Quilt Grandeur- I'm getting a bit feeble-minded!) So I took them back with the receipt and was told books weren't returnable, even though the back of the receipt says everything is. I emailed Joann Customer Service twice with no reply.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Joann Fabric - WORST CUSTOMER SERVICE

Joann Fabric
#1078932
1.0
Details
Been waiting 25 days for me gift card to arrive to my sister for her birthday gift. They give me some BS THAT it take time. They are horrible. So do not deal with them.
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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Website
Bait the customer to get them in the store with coupon. I needed a new iron. Before driving to joanns I read the exclusions on the coupon. Irons were not listed. I was barred from using the coupon and they could not explain to me why. The response i received was yep...
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Anonymous
Annoyed53

I'm afraid irons are too listed!

Anonymous
John Peterson

Yup. Just happened to me. Spent over 30 minutes at the register waiting for a clerk who could correctly enter her log on code then call a manager to get the item out of the st...

1.4
#1098366
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I placed an order and received an email server all days later stating that it had shipped and that I could expect it 2 days later. It never arrived so I logged in to check the tracking and it says that it never shipped. I emailed the company and after 3 days with no...
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1.0
I didn't like
  • Order being cancelled
  • Customer service during lunch hours
#1098294
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Class cost $45 cash plus money for tools/supplies, material, pattern and over (3) hours of my own time....to get a pair pants cut out. Not sewn. No room for all class attendees to lay out material, (4) students scattered between two rooms/areas and with (1)...
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1.0
I didn't like
  • Rip off
#1098260
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When you have a awesome sale on fabric it would be in you best interest to staff your cutting table. Four deep at the register and one cashier. People waiting to get fabric cut. 20 minutes and counting. I am ready to drop my fabric and run. Hobby lobby here I come I...
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Anonymous
anonymous

Some people love to complain about EVERYTHING. Thats what a sale is all about. When you get a good discount, EVERYONE comes out for it and the same MINIMUM wage employees who ...

#1094967
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I ordered a few things for my classroom on Joann.com. I was nervous about their estimated shipping date. The same day I placed my order they cancelled one of my items. Four days later they send an email that they shipped one of my seven items and that the estimated...
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1.0
#1091452
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Less than 24 hours after purchasing a sewing machine I realised they gave me the wrong model. Went back next morning with receipt and the employee Emily at Brocton mall location refused to give me a refund in cash as I had paid I said there is no sign or written on...
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1.0
#1089892
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This evening in an IL store I purchased 2 12 x 12 scrapbook paper packs that had $9.99 signs in front of them, listing NO exclusions and stating $9.99 for paper pads that are normally $14.99 and $19.99. I was charged the regular $14.99 each for 2 paper pads. I told the...
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#1087736
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