Holiday season - u need to hire more staff - it is not humane to keep women standing in line forever !Read more
I ordered and paid on line for some yarn this morning. I went in to the store in st peters to pick it up. I asked the cashier if I had to wait in the huge check out line. I explained I had ordered on line and paid for it. She said it was store policy to wait in line....Read more
Online ordering-after 5 days, I still don’t have anything indicating the items even shipped. Before placing online orders, I went to their local store and they didn’t have the inventories I was looking for. The store staff looked up online and they told me the other...Read more
Joann Fabric - Terrible service!
Just waited 50 minutes to get fabric cut! Sales clerks were talking to each other, ignoring customers. One was blowing her nose. The store was a mess. Not coming back
Joann Fabric - Bad customer service
The checkout gal was so rude..was in a huge hurry to close. Not at all plesant
Joann Fabric - On line service stinks
Ordered a 30 yd roll of polyester batting. A 6 yd roll of cotton/poly was sent to me. I returned it and, SUPRISE!! they lost it. I am now out 143.00. Will not order anything on line again.
Joann Fabric - Terrible service Slower than if I made my own fabric
The joanns in Colorado Springs literally makes me sick to my stomach if I have to go in there. The little new are always SO SO long and you wait forever for fabric cutting... then you wait forever to pay for it. Terrible.
Ordered fabric online on Nov 24. Wanted to make a quilt for Christmas. It's now Dec 6, I just called their customer service and they can't figure out what happened. They need to call the warehouse and gave me a ticket number. Said it would take 24 hours for someone to...Read more
I waited in line at the West Ashley, SC store, for 30 min. Only 1 cashier and a long line. JoAnn’s emailed, one day coupons. When it comes time to pay. The coupons don’t apply and cashier doesn’t know how to fix it. I ask for a manager. Cashier informs me she “Nan” is...Read more
I ordered fabric and 7 days later, no update. Customer service was no help. They told me there is no way of telling when the item would ship and then she backtracked and said it would ship out today. Still not update. I am not expecting it to ship anytime soon. Why...Read more
I didn't like
- Bad shipping and customer service not helping
Placed a huge fabric order to make Christmas gifts. Everything processed with no trouble. Days later, I received an email showing that FOUR different fabrics were cancelled and are no longer available. The following day, I received yet another email showing that a...Read more
I order 6 skeins of yarn. It's not rocket science, it was 3 different colors, 2 skeins of each color. On the invoice. Whoever packed the order put in 4 skeins of yarn, completely missing 2 of them. Now I have to go through the hassle of a lifetime to get the other 2....Read more
I ordered items on cyber Monday, got a email on the 2nd of Dec. advising that items were canceled. Called the Cust service number and got a very rude rep that advised me the warehouse was out of stock. After advising her that if I went back online the items were still...Read more
I didn't like
- Customer service rep via cust service 800 number
I ordered a photo mat online that arrived damaged to the point of being unusable. The fact that this item was shipped in a bubble envelope with no warning such as Do Not Bend. After contacting JoAnns customer service i was refunded only the shipping cost I paid. I was...Read more
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