Resolved: Great, but trying to let you know that your website will not allow me to complete purchase | Joann Fabric review

Update by user Dec 18, 2019

their website started working again- all set

Original review posted by user Dec 15, 2019

Sunday 12/15- trying to complete an online purchase but your website freezes up - ends on blank screen when I'm trying to pay! Wish you had customer service available on Sunday!!!
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1 comment
Anonymous
#1790548

This has happened to me so many times, it is a deliberate bug that they obviously dont want to fix.

Resolved
Review
#1732956 Review #1732956 is a subjective opinion of poster.
Reason of review
website will not allow me to purchase
Tags
  • Trouble With Website
2.9
Details

Update by user Jun 05, 2018

The company issued a $10. gift card.

Update by user Jun 05, 2018

When I didn't get any response from JoAnns, I decided to unsubscribe from their daily email ad. At the page I decided to give it one more try to elicit a response from the company. So, I contacted customer service again, this time...

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Resolved
Review
#1248612 Review #1248612 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
Reason of review
Poor customer service
Loss
$10
Preferred solution
The ten dollar reward promised with two purchases made in April.
3.6
Details

Update by user Mar 06, 2018

I called the toll free number and spoke to a live person.

Original review posted by user Mar 06, 2018

I purchased a styrofoam cutter which did not work and I no longer wanted it. A clerk named :::::::: checked me out of the store I asked her specifically if I could use a discount coupon on my purchase and she...
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Resolved
Review
#1203843 Review #1203843 is a subjective opinion of poster.
Service
Joann Fabric Cashier
Reason of review
Return, Exchange or Cancellation Policy
3.0
Details

Update by user Feb 21, 2018

Talked to manager

Original review posted by user Feb 21, 2018

I went in to purchase a lot of fleece and sherpa since it was on sale. I couldn't find fleece on the floor and asked 2 employees that just pointed in a general direction of several racks and said "over there". In the meantime I went online while in the...
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1 comment
Anonymous
#1744179

Have experienced this more than once

Resolved
Review
#1194933 Review #1194933 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
Reason of review
Poor customer service
3.6
Details

Update by user Dec 31, 2016

See original comment

Original review posted by user Dec 30, 2016

I will never order fabric online from JoAnn’s Fabric again. I ordered 5 yards of one fabric. I expected one continuous piece but they shipped the material in two cuts of 2 yards and 3 yards. I also ordered 4 yards of another fabric and received two...
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2 comments
Anonymous
#1384368

I find your staff is not knowledgeable in a lot of areas, including quilting and beading. When I ask a member of the staff where to find a beading loom, she didn't know what I was talking about.

Your staff should at least know what is in the store and how to use it.

Again, the store on Hwy. 98 N kin Lakeland, Florida

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Resolved
Review
#982336 Review #982336 is a subjective opinion of poster.
Service
Joann Fabric Shipping Service
Pros
  • Store merchandise
Cons
  • See previous comment
Reason of review
Order processing issue
Tags
  • Joann Fabric Poor Order Processing
  • Joann Fabric Poor Customer Service
  • Joann Fabric Long Line At Checkout
  • Joann Fabric Staff Shortage
2.1
Details

Update by user Dec 22, 2015

They asked me to call again and the rep appears to have fixed the order. If it arrives without being cancelled I will mark as resolved. And probably never buy online again.

Original review posted by user Dec 21, 2015

I placed an order on 11/28 and it was cancelled on 12/10. Called to complain because there was...
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Resolved
Review
#756075 Review #756075 is a subjective opinion of poster.
Reason of review
Order processing issue
1.3
Details
10/29 update: I have still not received a refund, and they claim the problem is resolved. I have only one choice: A warning to all people still doing business with Joanns.com. All I am asking for is a refund of $40, and they are stonewalling. For a large company...
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Resolved
Review
#725845 Review #725845 is a subjective opinion of poster.
Cons
  • Fraud
Reason of review
Problems with payment

Resolved: False advertising of sale prices | Joann Fabric review from O Fallon, Missouri

1.3
Details

Update by user Dec 03, 2014

I emailed Joann's about the issue and they credited me the $10 I felt I was overcharged even though in small print on the back of the ad it did say online was higher.

I appreciated their response to the email and the refund.

Original review posted by user Nov 26, 2014

Received mailer for Black Friday 2014 sale. No where in the ad does it say that prices are in store only or higher online. Placed an order at Midnight as soon as the sale started to be sure I got the 75% off flannel I wanted. (The website was so slow that it took an hour to try and get it processed) I look at the confirmation today and realized the price was 2.29 not 1.75 which would have been 75% off. I called and the girl said their were two different prices. The mailer I have does not say ANYWHERE that there is a different price for online vs instore. It's False advertising!
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3 comments
Anonymous
#909890

i went to the store in Natick 12/1 and apparently the employees do not know their store policies. they refused to accept a competitor coupon.

one cashier accepted it and the other 2 including the manager alba was very aggressive and refused to accept it. employees there are not consumer friendly.

not sure if I will return to that store. I may just stick to the competitors.

Anonymous
#909246

Mailers are in-store advertisements. Online prices are often different or exclusive sales. The flyers said the the days and times that sale was valid (Wed & Fri), and online it did note that the price was different than in-store.

MattD78
#906737

"The mailer I have does not say ANYWHERE that there is a different price for online vs instore."

*Prices and selection on Joann.com may vary from the prices and selection in our stores.

It's right there in the mailer. It may be small, but it's there. On the last page right next to "Please Recycle".

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Resolved
Review
#562584 Review #562584 is a subjective opinion of poster.
Pros
  • Wide variety of prints
Cons
  • Falsely advertised discount
Reason of review
Not as described/ advertised
Loss
$10
Preferred solution
Price reduction

Resolved: Offer items on sale and then not shipped | Joann Fabric review

1.0
Details

Update by user Oct 13, 2014

Joann's did finally reply and they did offer me the original price and issued a credit. I offered them my opinions on how they could better their customer service by changing the way they handle out of stocks and where this info is on their website. They responded saying they are working on this hopefully they will.

Update by user Oct 03, 2014

Update, just received an email from Joann's saying they have shipped three organizers. Amazing that now that they are not on super sale they have them in stock to ship!

It has only been 9 days since the original order was placed. Have yet to here a reply from customer service to the email I sent two days ago!

Original review posted by user Oct 03, 2014

Bead storage offered at 55% off. I ordered four of a storage system. Ordered arrived with only one piece shipped. Note on invoice stated item was unexpectedly out of stock and my account was credited. I went to website and item is still being offered for ordering, so obviously they have not discontinued selling it. I sent a question to customer service asking why they would not ship the balance of my order when restocked but they have not bothered to reply. I feel like they don't want to sell the item at the discounted price. I actually tried to order the item again at full price just to see if it would allow it to go through and it did. Will see if it arrives. For such a large company they have very poor systems. If the item is out of stock it should not be offered to order and take your payment.
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Resolved
Review
#541940 Review #541940 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$60
Preferred solution
Deliver product or service ordered

Contact Joann Fabric Customer Service

Website:
Mailing Address:
5555, Darrow Rd
Hudson, OH 44236-4054
USA
Phone:
(888) 739-4120
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