filters
State:
Show
City:
Show
Product:
Show
I will start by saying that my daughter and I are frequent shoppers at Joann's, that is until may last visit today. I had purchased several skeins of yarn in November 2016 for several projects I was making for Christmas and birthday gifts. I purchased extra to make...
Read more
Anonymous
Anon

Most places have a 30/60/90 day return policy. This lady needs to chill.

Anonymous
ticked customer

I had the same experience yesterday. I had 13 skeins of yarn that they STILL SELL for $5.69 a skein. I didn't have my receipt but wanted store credit so I was okay with that. ...

1.0
I didn't like
  • Return policy
#1054531
Reply to reviews
Of course I read all these review after I ordered, call and complain, and then....my order gets cancelled the next day because it’s “out of stock” I call after asking why it is taking so long for my order to be placed, I find out after processing and shipping I won’t...
Read more
1.0
#1427919
Reply to reviews
Joann Fabric - The most dirty bath rooms I ever seen out side of bad truck
Joann Fabric - The most dirty bath rooms I ever seen out side of bad truck
Joann Fabric - The most dirty bath rooms I ever seen out side of bad truck
Joann Fabric - The most dirty bath rooms I ever seen out side of bad truck
This was the Joann’s on Bond Rd Elk Grove Ca . When I spoke with the Assistant Manerger he was rude and offered no assistance he stated we have house keeping at night .
Read more
Anonymous
Jackie100

What’s amazing is that the people doing this are mainly women!! Joann’s customers are the most disgusting, privileged, angry bunch I have ever seen! Do they think that this is...

Anonymous
Anonymous

Both of you, well said!!! The bathrooms are not left that way from the employees, because they know they are the ones who have to use them. Dont blame the stores who bathrooms...

2.8
#1295966
Reply to reviews
This is my attempt to resolve this issue: To Joann’s Customer service, I do hope that this matter will be resolved quickly. Over the last week, I have spent over three hours on the phone with representatives from your company. Yesterday, I talked with a representative...
Read more
#1419073
Reply to reviews

I received very poor service and very rude service by a team member at your store in Yakima wa by team member service on dec 1 around 9 am. The team members name is Sara. I went into to the store to do my holiday shopping and was waiting for a team member to greet me...
Read more
1.0
#1412553
Reply to reviews
I ordered some fabric online. It said if placed by 5pm it will be filled same day. I waited two days for the email that the order was ready but hadn't received anything. I went to the store where the order was to be filled. While at the store they were so short staffed...
Read more
1.7
Colma, California
I liked
  • Fact i finally got my order
I didn't like
  • Store manager he was awful had no customer skills at all
#1426503
Reply to reviews
Placed an online order this morning where the fabric was 50% off online. Never received confirmation email or ready for pick up. Got to the store and was told 3 yards of fabric had been cancelled because they didn’t have it in stock. The clerk that gave me my order...
Read more
Anonymous
Anonymous

THANK YOU!

1.0
#1219812
Reply to reviews
hello,I would like to form a complaint on your coupon bait and switch scam you constantly have running. Each week I receive a 50% off coupon from you when I purchase something. I am a teacher so I end up buying a lot of supplies. This is just one example, yesterday I...
Read more
Anonymous
Former Joann Cashier

Cashiers don't have control over sales. Corporate sets that. And despite what it may seem, they are not personally out to get you. They don't have crystal balls that they hove...

Anonymous
Maxine Kershaw

I'm going to write my own horror events about various stores and the company in general. But I agree with this dissatisfied customer

#1340753
Reply to reviews
Show

Joann Fabric - Sewing machine purchased

Do you offer a training for the machines purchased from your store. I recently spent close to $3,000.00 and need some training on the embroidery machine and serger can’t get the Sewimg dep to respond to my calls
#1448840
Reply to reviews
Show

Joann Fabric - Charged twice

I noticed that joanns had charged my bank account twice for my order. I called customer service, joanns said thats our guarantee that we get paid. Ill never shop there again, and Im going to complain all over the internet
1.4
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money
Website
#1444160
Reply to reviews