1.0
Details
I will start by saying that my daughter and I are frequent shoppers at Joann's, that is until may last visit today. I had purchased several skeins of yarn in November 2016 for several projects I was making for Christmas and birthday gifts. I purchased extra to make...
View full review
38 comments
Anonymous
#1782390

Just want to go ahead and put this out there. This is the return policy listed, verbatim, on the Joanns website.

This customer was in the right. If you have your receipt, they have to return the item, no matter what. OUR RETURN POLICY = HASSLE FREE CREATIVITY Returns with a smile are super easy! You can return any JOANN purchase any time with no hassle.

RETURN IN-STORE Take any purchase to any JOANN store for a hassle-free refund with a smile. Returns made with the receipt will be refunded in the original method of payment. Orders placed using a JOANN gift card or PayPal as payment will be refunded with a new JOANN e-gift card. Receipts for online purchases, including Buy Online Pick-up In-Store purchases, can be looked up in-store using your JOANN.com order number.

If you don’t have a receipt, choose an exchange or store credit based on the lowest price of the last 90 days. Photo ID required.

View more comments
Review
#1054531 Review #1054531 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Full refund

Defective fur | Joann Fabric review from Apache Junction, Arizona

2.0
Details
Defective fur - Joann Fabric review
Defective fur - Joann Fabric review
Defective fur - Joann Fabric review
Defective fur - Joann Fabric review
Defective fur - Joann Fabric review
Defective fur - Joann Fabric review
Defective fur - Joann Fabric review
Defective fur - Joann Fabric review
I sent pictures in to Joann’s. I hope something gets done ASAP. Joann’s shouldn’t even be selling it. It’s not just happening to me in Phoenix but also in Wisconsin
View full review
Review
#1640095 Review #1640095 is a subjective opinion of poster.
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

3.9
Details
Be careful when you pick online to pick up store whoas - Joann Fabric review
Are Joanns torque at the Alameda Crossing Dental Arizona does not have anybody that full-time processes for online orders. When I order something from their online pickup in-store it takes him at least a full day is not sometimes too. But any other stores in the valley...
View full review
Review
#1740252 Review #1740252 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
I've worked at two Joann's in Florida. The Joann's corporation treats its employee's like *** We make minimum wage, even those of us that actually know about sewing, crafting, knitting, etc. Joann's rather hire people that don't know anything because they can easily...
View full review
39 comments
Anonymous
#1775008

I never recieved an employee handbook or even had any sort of orientation. I was then fired for a policy I have never even seen or been informed of.

A product was stolen and i went outside to look when I heard someone had just walked out with an expensive item. I did not leave the sidewalk in front of the store and did not engage with the shoplifter. Two of my superiors also went outside and another em pl oyee. All of us were fired.

Even with knowledge of the fact we had never seen or been informed of the no chase policy.

I worked my butt off for that company and even with a district manager fighting to keep us, corporate said they have to keep it consistent. Well wouldnt properly training and informing your employees on policies and procedures before allowing them to work in situations they would need the knowledge of said policies and procedures be an important consistent?

View more comments
Review
#376498 Review #376498 is a subjective opinion of poster.
Service
Joann Fabric Manager
Loss
$800
Tags
  • Minimum wage
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Warning about being double charged | Joann Fabric review

Warning about being double charged - Joann Fabric review
My order was charged twice on my account. Basically 3 charges. The order was for 135.60 and then it was charged again separately for 121.38 and 14.22 equalling the 135.60.
View full review
1 comment
Anonymous
#1805133

Same thing happened to me. Don’t waste your time calling their customer service number. File a complaint with the bank.

Review
#1757681 Review #1757681 is a subjective opinion of poster.
Pros
  • Store
  • Convenient
  • Prices
Cons
  • Got double charged
Reason of review
Problems with payment
Loss
$136
Preferred solution
Credit my account back as soon as possible
Tags
  • Joann complaints
  • Double Billing

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud | Joann Fabric review

1.0
Details
You told us we could get all our money back by delivering the return to the store. We specified it was paid for with PayPal. I can't buy food with your gift card!
View full review
Review
#1757263 Review #1757263 is a subjective opinion of poster.
Cons
  • False advertising
  • Cheapskate coupon policy
  • Deceptive offers
Reason of review
Poor customer service
Loss
$101
Preferred solution
Full refund
Tags
  • Joann complaints
Disappointing - Joann Fabric review
After attending two sewing classes at JoAnn at the Orchards Mall in Benton Harbor Michigan . I was informed about a upcoming Open House. While out of town I contacted the store manager who was the instructor at the time. I paid for class by phone, she said was a...
View full review
1 comment
Anonymous
#1741919

Wow!!! that never should have happened!

Review
#1642460 Review #1642460 is a subjective opinion of poster.
Pros
  • First clerk who waited on me was apologetic for being new
Cons
  • Service
Reason of review
Dissatisfied with class
Preferred solution
Let the company propose a solution
Tags
  • Customer Care Attitude

Plan to wait to check out | Joann Fabric review from Temperance, Michigan

2.5
Details
I have been a faithful customer, many times per month for over 30+ years. Today I drove the 20 miles to your store in Toledo on Monroe Street to purchase white cotton fabric for a quilt background. It was not in stock again. I found a few small things to purchase that were a "want" not a need. I almost left the store because you are constantly understaffed with unrealistic lines for check out of purchases. This seems to be a continuing problem with all of your stores. (I also shop in Taylor Mi. and another Joanns on Reynolds road in Toledo OH) If you cannot correct amount of employees and keep basis stock on the floor I will be utilizing quilting stores exclusively.
View full review
1 comment
Anonymous
#1799105

Hrs are cut alot at the stores per corporate. I wish people were not rude to the workers it's not their fault.

Review
#1750588 Review #1750588 is a subjective opinion of poster.
Reason of review
not in stock
Preferred solution
Let the company propose a solution
1.0
Details
When I have to shop at Joann, I only go with a coupon. I only purchase with a coupon and I only get last minute items. Every other time I shop at Joann, I end up kicked in the teeth at checkout. This time is no different. Joann Huntington Beach, CA is a scary clown of...
View full review
2 comments
Anonymous
#1773828

I think that the corporation uses those coupons to draw you in, then they put almost everything at a promotional price so that the coupon is useless. You can not always tell by the ad as to whether or not the item is on promotion before you make a trip to the store with your coupon.

Before a piece is cut, I always ask the clerk to affirm that it is NOT on promotion before it is cut. I predict that Joanns is circling the drain and will be gone from the retail landscape in due time. Or, they will become basically a crafty store with no real fabric. They are really pathetic and almost useless.

I have almost just quit sewing altogether. There is nothing of any value in the store to sew with.

View more comments
Review
#1675252 Review #1675252 is a subjective opinion of poster.
Cons
  • Stupid business model
Reason of review
Poor customer service
Loss
$20
Preferred solution
Price reduction
Tags
  • Joann Rip Off

Contact Joann Fabric Customer Service

Website:
Mailing Address:
5555, Darrow Rd
Hudson, OH 44236-4054
USA
Phone:
(888) 739-4120
All Joann Fabric Contacts

Joann Fabric Products and Services Reviews

Compare Joann Fabric to

Joann Fabric
Joann Fabric
596 reviews
2.2
VS
Hobby Lobby
Hobby Lobby
596 reviews
2.4
Compare Joann Fabric vs Hobby Lobby

Latest Question

Joann Fabric Questions

Resolved: Great, but trying to let you know that your website will not allow me to complete purchase | Joann Fabric review

Update by user Dec 18, 2019

their website started working again- all set

Original review posted by user Dec 15, 2019

Sunday 12/15- trying to complete an online purchase but your website freezes up - ends on blank screen when I'm trying to pay! Wish you had customer service available on Sunday!!!
View full review
1 comment
Anonymous
#1790548

This has happened to me so many times, it is a deliberate bug that they obviously dont want to fix.

Resolved
Review
#1732956 Review #1732956 is a subjective opinion of poster.
Reason of review
website will not allow me to purchase
Tags
  • Trouble With Website