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1.0
Details
I will start by saying that my daughter and I are frequent shoppers at Joann's, that is until may last visit today. I had purchased several skeins of yarn in November 2016 for several projects I was making for Christmas and birthday gifts. I purchased extra to make...
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38 comments
Anonymous
#1782390

Just want to go ahead and put this out there. This is the return policy listed, verbatim, on the Joanns website.

This customer was in the right. If you have your receipt, they have to return the item, no matter what. OUR RETURN POLICY = HASSLE FREE CREATIVITY Returns with a smile are super easy! You can return any JOANN purchase any time with no hassle.

RETURN IN-STORE Take any purchase to any JOANN store for a hassle-free refund with a smile. Returns made with the receipt will be refunded in the original method of payment. Orders placed using a JOANN gift card or PayPal as payment will be refunded with a new JOANN e-gift card. Receipts for online purchases, including Buy Online Pick-up In-Store purchases, can be looked up in-store using your JOANN.com order number.

If you don’t have a receipt, choose an exchange or store credit based on the lowest price of the last 90 days. Photo ID required.

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Review
#1054531 Review #1054531 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Full refund

Not in front of customers | Joann Fabric review

Shopping in Joann fabric S Mall Dr BR, Louisiana on 1/15/2020 a manager not 15 foot from door to store began screaming at an employee, not sure what it was about Im looking for another exit or a place to hide as the front door is block. At this time I had no idea who it was nor whats going on. Did they have a gun was it a robbery. Idk. Very scary. This reprimand should have been done somewhere else like idk in private
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Review
#1762202 Review #1762202 is a subjective opinion of poster.
Service
Joann Fabric Manager
Pros
  • No other fabric store
  • Coupons
Cons
  • Store manager he was awful had no customer skills at all
Reason of review
Manager screaming at employee
Preferred solution
Do this in private

Try an diffrent store in the area. | Joann Fabric review from Indianapolis, Indiana

1.0
Details
Not all stores follow the policy. Some will take back partial fabric. If you dont have a reciept how do they know how much you purchased. Joanns policy vary from store to store and manager to manager. They have zero consistency. I know this for a fact. Worked there 13 years. They will even take back product without the packaging. This also is dependent on manager , cashier following policy or just not caring. Joanns was bought by Leonard Green and Co 5 or 6 years ago. They dont respect their employees. It's all about profit for investors.
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Review
#1758377 Review #1758377 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
Verified Buyer

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Warning about being double charged | Joann Fabric review

Warning about being double charged - Joann Fabric review
My order was charged twice on my account. Basically 3 charges. The order was for 135.60 and then it was charged again separately for 121.38 and 14.22 equalling the 135.60.
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1 comment
Anonymous
#1805133

Same thing happened to me. Don’t waste your time calling their customer service number. File a complaint with the bank.

Review
#1757681 Review #1757681 is a subjective opinion of poster.
Pros
  • Store
  • Convenient
  • Prices
Cons
  • Got double charged
Reason of review
Problems with payment
Loss
$136
Preferred solution
Credit my account back as soon as possible
Tags
  • Joann complaints
  • Double Billing

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud | Joann Fabric review

1.0
Details
You told us we could get all our money back by delivering the return to the store. We specified it was paid for with PayPal. I can't buy food with your gift card!
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Review
#1757263 Review #1757263 is a subjective opinion of poster.
Cons
  • Cheapskate coupon policy
  • Deceptive offers
  • Highly limited customer care
Reason of review
Poor customer service
Loss
$101
Preferred solution
Full refund
Tags
  • Joann complaints

Plan to wait to check out | Joann Fabric review from Temperance, Michigan

2.5
Details
I have been a faithful customer, many times per month for over 30+ years. Today I drove the 20 miles to your store in Toledo on Monroe Street to purchase white cotton fabric for a quilt background. It was not in stock again. I found a few small things to purchase that were a "want" not a need. I almost left the store because you are constantly understaffed with unrealistic lines for check out of purchases. This seems to be a continuing problem with all of your stores. (I also shop in Taylor Mi. and another Joanns on Reynolds road in Toledo OH) If you cannot correct amount of employees and keep basis stock on the floor I will be utilizing quilting stores exclusively.
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1 comment
Anonymous
#1799105

Hrs are cut alot at the stores per corporate. I wish people were not rude to the workers it's not their fault.

Review
#1750588 Review #1750588 is a subjective opinion of poster.
Reason of review
not in stock
Preferred solution
Let the company propose a solution
2.2
Details
I have just consumed an hour of life attempting to make some sense out of the duplicitous advertising and coupon specials of this business. It is New Year's Day as I write this, and their online advertising is pushing their "clearance sale". I had a purchase total of...
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Review
#1748455 Review #1748455 is a subjective opinion of poster.
Service
Joann Fabric Advertisement

Do not order from safari, they said that is why the order could not go through. | Joann Fabric review from Alexander City, Alabama

1.0
Details
I tried for 3 days to call an order in, by the time someone knew what they were doing the item was out of stock and discounted. If they did it properly I would have gotten my order, so I cancelled it all. They lost almost $100.00 on my order. Will not use them again. Only excuse was they were so busy.
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Review
#1744226 Review #1744226 is a subjective opinion of poster.
Service
Joann Fabric Shipping Service
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

3.9
Details
Be careful when you pick online to pick up store whoas - Joann Fabric review
Are Joanns torque at the Alameda Crossing Dental Arizona does not have anybody that full-time processes for online orders. When I order something from their online pickup in-store it takes him at least a full day is not sometimes too. But any other stores in the valley...
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Review
#1740252 Review #1740252 is a subjective opinion of poster.
Service
Joann Fabric Customer Care

I put the wrong address on my order | Joann Fabric review from Marion, Ohio

I put the wrong address on my order
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Review
#1738865 Review #1738865 is a subjective opinion of poster.

Contact Joann Fabric Customer Service

Website:
Mailing Address:
5555, Darrow Rd
Hudson, OH 44236-4054
USA
Phone:
(888) 739-4120
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Joann Fabric Questions

No way | Joann Fabric review from Loomis, California

They did not match the store price for the same item.
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1 comment
Anonymous
#1796118

Boo hoo!

Review
#1735443 Review #1735443 is a subjective opinion of poster.
Service
Joann Fabric Customer Care