JOANN Fabric
JOANN Fabric Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JOANN Fabric has 2.2 star rating based on 910 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend JOANN Fabric to a friend or colleague.
- Rating Distribution
Pros: Wide variety of prints, Coupons, Friendly staff.
Cons: Poor customer service, False advertising, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JOANN Fabric has 2.2 star rating based on 910 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend JOANN Fabric to a friend or colleague.
- Rating Distribution
Pros: Wide variety of prints, Coupons, Friendly staff.
Cons: Poor customer service, False advertising, Customer service.Recent recommendations regarding this business are as follows: "Give refunds in the store!", "Careful it might be a scam.", "Possible scam. Be careful", "Joanns is closing.", "Is there somebody that I can speak to to find out how I can get my refund back every number I have called nobody is answering. Please let me know somehow that I have contacted somebody that might be able to help.".
Most users ask JOANN Fabric for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Discounts and Special Offers. Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top JOANN Fabric Reviews
"Store credit card"
I have a store credit card but can not find the balance to file a claim. The store gave me a QR code but it is not for store credit card only gift cards....
"Missing shipment"
I am upset, this isn't the first time I've been cheated out of my orders. The company's don't want to send out another order so the customer is out the money...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lafayette, Louisiana
Store credit card
I have a store credit card but can not find the balance to file a claim. The store gave me a QR code but it is not for store credit card only gift cards.
Please provide me the information for a store credit card.
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanceled order
The order was canceled and never refunded and never got my refund for the sewing machine. trying to contact customer service and theyre being pain in the *** and cant keep a hold of them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lees Summit, Missouri
Order online
I made an online purchase with you. Now that I open the email to see when my order will arrive, this appears in the email.
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order is messed up
You waited 8 days to notify me that the item is no longer available? Really?
Thanksgiving is right around the corner. This is why I needed to re-cover my dining room chairs. And now you tell me?? I am super upset!!!
What are you going to do to make it up to me??? And please don't tell me, 'We are sorry.' I don't care!!!
You messed up!!! And I'm pissed!
PsI went to buy another fabric item (available on the website)nopenot available as per customer service
- Advertise items that are not available
Preferred solution: Price reduction
User's recommendation: They are incompetent, buy in store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Monroe, New York
Resolved: If it’s to good to be true it isn’t true
Company fixed the issue and I have been provided with apology. Jo-Ann finally reached out to to answer my question if they got my orders and the said I ordered from the wrong website. I had already asked my credit card company to pull back my payments after showing them the websites were bogus.
Jo-Ann fabric store is going out of business. I rarely used them because they were too expensive.
Unfortunately I fell for a bogus advertisement. Luckily I got my money back.
And it took them a week to contact me but I think that was because of your help. So Thank you
Clearwater, Florida
Poor customer service
I visited the Citrus Park store of Joann Fabrics, hoping to find some bargains, and found a few items. If you want to be treated with disrespect and rudeness, then definitely go to this store, you won't be disappointed.
Apparently this is the norm for this store, after seeing some of the other reviews.
My experience at the fabric counter was less than satisfactory. I was required to wait for an extended period, as there was no associate available to assist me. When a staff member finally approached, I inquired about an additional percentage discount on the fabrics I wished to purchase. Unfortunately, her response was dismissive and rude; she claimed to have no information regarding the promotion and indicated that such matters were addressed at the front of the store.
Upon reaching the front, I asked my question concerning the extra discount. I was informed that I had already received the additional reduction, yet I did not comprehend the basis for it and requested clarification. This request appeared to exacerbate the situation, as the staff responded with rudeness and with a lack of professionalism. I was told that I have already received the extra discount and its basis math, what dont I understand.
When I sought an apology for their treatment, I was informed that I had been treated well.
While it is regrettable that many individuals are facing job loss in the current economic climate, there is no justification for the rudeness or condescension directed toward customers. All individuals deserve to be treated with respect and courtesy in a business environment.
Los Gatos, California
Poor management even when going out of business
The manger at Joann fabrics Cary I believe is her name she totally lied to my boss that they hire to find people to sit with signs she told him a complete lie and then when I got proof from. Another business that that *** was lying on us were a team they asked my friend back and not me that just goes to show business are going down heal TOO IT'S SAD WHEN A FEMALE HATES ON ANOTHER FEMALE EVEN SADDER THAT A MANGER WHOM NOT EVEN MY MANGER LIES ON AN EMPLOYEE I GUESS CAUSE I PROOFED SHE WAS A LIER THEY DIDNT LIKE THAT BUT IT IS WHAT IT IS TO BAD FOR THEM IM OK WITH MY SELF SO THEY LOST NOT ME.keep things real with employees no one can trust lyer if u are lying then that makes me wonder what else your lying about
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Joplin, Missouri
No delivery of package
Order Number. 126789-****40
Ordered a small sewing machine and the money was taken out of my checking account but no delivery.
Then today I got another notice with all my information in it.
Telling me that they could only hold it 24 hours. I'm just waiting on my shipment because it has already been pulled out of my checking account.
Preferred solution: Deliver product or service ordered
User's recommendation: Careful it might be a scam.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Republic, Missouri
Received no product. I would just like to get the product or refund!
I don't know if I got scammed or my order got lost. All I know is: it took no time to charge my checking account for the payment.
Still no product.
Today I opened my email and there is another option to order one at the same price that they have already gotten to me for. Has all my information on the email already.
User's recommendation: Possible scam. Be careful
Redding, California
Tried if rude employees at Joann’s
I have gone to Joannns fabric 3 times since November and for no reason have been treated rudely. The manager there is obnoxious!
Other people have voiced the same opinion. I said to the manager in November how are you? She said we dont answer the question in here. Strange behavior.
I went in again and was the only customer at the fabric cutting table. I was getting fleece for a couple of blankets to make. I told her what I wanted and she said, I will cut this this time if we had a long line I would not cut 2 pieces of the same fabric. I said really thats the fleece my grand children wanted.
There was no one in line. Very strange behavior. Same manager. I went in last week and she was strange again.
I said every time I come in here why are you obnoxious. She said I didnt realize I was. I went in with my granddaughter who is 20, 2 days ago. She picked out a fur type black fleece.
The manager would not cut 2 yards separately. Thats the only way I make the blanket. My granddaughter said they are always rude in here. The cashier apologized to me.
We need a great fabric and craft store, with people with great customer service. I am nice and always treat people cordial.
I've no idea why you are wasting your time complaining about JOANN Fabric. It has been heavily in the news ALL of their stores are closing, effective May 2025.
Shop there for the next few weeks you have and quit worrying about someone's strange behavior or their customer service, because come May, they cease to exist. You may need a great fabric and craft store, but it won't be Joann Fabric!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stillwater, Minnesota
Package not received
I recently purchased a large amount of yarn from your store, and my package somehow ended up at a location far from the one I listed as my mailing address. I would like the yarn to be sent to me or to receive a refund as the total was over $170.
FedEx will not assist me with my issue unless I provide them with the exact address of where the package was sent.
However, the only information Joanns has given me is the city and state to which it was delivered, which is nowhere near my address. Please contact me as soon as possible via email or by phone.
- Excellent product
- Horrible online order support
Preferred solution: Deliver product or service ordered
North Bergen, New Jersey
Missing shipment
I am upset, this isn't the first time I've been cheated out of my orders. The company's don't want to send out another order so the customer is out the money and the product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken Item with no refund
I ordered five mugs. The packaging left a lot to be desired.
They were wrapped and loosely tossed in a box. Two arrived broken. I took pictures on the day they arrived, contacted the company, and sent in the photos. They wanted to offer a refund for one.
Excuse me, I didn't package them poorly and mail them.
You did. Get your act together, do right by your customers, and perhaps the rating wouldn't be so low.
- Do not like joann online for shipping
Preferred solution: Full refund
User's recommendation: Absolutely do NOT ship if anything is breakable!!! Joanns does NOT care if your items break!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colorado Springs, Colorado
Double charged
I was charged three different times for different amounts, and I only ordered one order. I couldn't resolve it at the store.
I tried calling customer service, but they close at 6 PM Eastern Time, and now I am $200 out of pocket for no reason. I am not happy.
The customer service is subpar all around. It's not fair that I have to pay my insurance late because they are wrongly charging my account.
User's recommendation: Don't order online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrders not received
I placed two orders in February, on the 15th and 17th. When I received the responses, they had Chinese emails, for both orders.
I reached out to yutueri at customer service and was told that I was scammed.
Would someone please verify? I was okay on your site, green colored, Joann.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
How can anyone find out if the order I have placed is shipped. One email tells me it has been handed over to the carrier (Federal Express) and in that same email it says not shipped
I realize they are going out of business and things are in a termoil but they sure didnt have any trouble capturing my money from my credit card. How can I find out what is happening with my order
About
Joanne Fabric is a large retailer of fabrics and crafts that serves customers in their pursuit of apparel and craft sewing, crafting, home decorating and other creative endeavors. The company operates 751 stores in 48 states 516 small-format stores and 235 large-format stores. The small stores are considered to be those which average is less than approximately 24,000 square feet. The average of the large stores is more than 24,000 square feet. The small-format stores have a big choice of fabric and an edited assortment of crafts, artificial floral, finished seasonal and home decor goods. The large-format stores offer custom framing and educational programs in addition. Sewing and crafting classes and product demos are provided in participating stores of Joann Fabrics.
JOANN Fabric is ranked 43 out of 766 in Craft Supplies and Tools category
USA
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It appears that English might be your fifth language, with Jibberish being your fourth one. Why are you wasting people's time complaining about a store that is currently in liquidation, because the entire company is getting ready to completely fold?
They no longer accept their own gift cards, they no longer do returns and they no longer have website sales. Once everything in the stores is gone, they are locking the doors forever.
NO ONE at corporate will care about your incoherent ramblings! They are too busy looking for other employment!
If you can’t write and spell at a junior high school level in a complaint about your job, you don’t deserve to have that job. You didn’t even try and have someone else proofread for you.
Reading your post it's clear you lack a proper education. You should be thankful to have a job.