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I contacted my local Joann's which was very helpful in telling me who had the fabric I desperately needed in stock. The only store that showed it in stock is an hour away from me. I called that store at 930am to be sure it's in stock before taking that drive. An older...
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2.0
#1149203
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Holiday season - u need to hire more staff - it is not humane to keep women standing in line forever !
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Anonymous
Employee

The company only gives the store so many payroll dollars. All stores are way under staffed. Hence all the problems customers experience in the stores. Most product is sitting ...

1.9
#1147827
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I ordered and paid on line for some yarn this morning. I went in to the store in st peters to pick it up. I asked the cashier if I had to wait in the huge check out line. I explained I had ordered on line and paid for it. She said it was store policy to wait in line....
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4.1
#1145239
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Joann Fabric - Customer service

Joann Fabric
#1149775
1.2
Details
Why would a company on Saturday December 16 only have 2 checkers working... The line is 50+ deep... Do Not shop at the Draper Utah store...
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Joann Fabric - Horrible

Joann Fabric
#1148222
1.0
Details
Terrible!!! Never enough register help! 30 people in line and np one cares. Horrendous customer service! They NEVER have enough help. We have no where else to go for fabric. This place sucks!!!!!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
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Joann Fabric - BAD SERVICE

Joann Fabric
#1145240
1.0
Details
my friend and i were laughing really hard in an aisle and a woker provably in her late 60s yelled at me and my friend like we were 5 and she said to”settle down this is a store not a playground” i’m sorry u didn’t know laughingvwas illegal!!! i have received better hospitality at michaels and i recommend it rather than joann fabrics.
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Joann Fabric - Total Waste of Material!

Joann Fabric
#1133453
1.2
Details
I brought my own material (purchased here) to the Pom Pom & Tassel Demo. It was a complete waste of three spools of brand new ribbon for the attempted Pom Pom. Never again! Trying to add photos!
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Online ordering-after 5 days, I still don’t have anything indicating the items even shipped. Before placing online orders, I went to their local store and they didn’t have the inventories I was looking for. The store staff looked up online and they told me the other...
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1.0
#1144822
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Ordered fabric online on Nov 24. Wanted to make a quilt for Christmas. It's now Dec 6, I just called their customer service and they can't figure out what happened. They need to call the warehouse and gave me a ticket number. Said it would take 24 hours for someone to...
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2.0
#1143158
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I waited in line at the West Ashley, SC store, for 30 min. Only 1 cashier and a long line. JoAnn’s emailed, one day coupons. When it comes time to pay. The coupons don’t apply and cashier doesn’t know how to fix it. I ask for a manager. Cashier informs me she “Nan” is...
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1.3
#1142673
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I ordered fabric and 7 days later, no update. Customer service was no help. They told me there is no way of telling when the item would ship and then she backtracked and said it would ship out today. Still not update. I am not expecting it to ship anytime soon. Why...
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1.0
I didn't like
  • Bad shipping and customer service not helping
#1142047
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Placed a huge fabric order to make Christmas gifts. Everything processed with no trouble. Days later, I received an email showing that FOUR different fabrics were cancelled and are no longer available. The following day, I received yet another email showing that a...
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#1141711
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I order 6 skeins of yarn. It's not rocket science, it was 3 different colors, 2 skeins of each color. On the invoice. Whoever packed the order put in 4 skeins of yarn, completely missing 2 of them. Now I have to go through the hassle of a lifetime to get the other 2....
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#1141652
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Joann Fabric - Poor Customer Service
I ordered items on cyber Monday, got a email on the 2nd of Dec. advising that items were canceled. Called the Cust service number and got a very rude rep that advised me the warehouse was out of stock. After advising her that if I went back online the items were still...
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2.0
I didn't like
  • Customer service rep via cust service 800 number
#1140903
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