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Joann Fabric - Sewing machine purchased

Do you offer a training for the machines purchased from your store. I recently spent close to $3,000.00 and need some training on the embroidery machine and serger can’t get the Sewimg dep to respond to my calls
#1448840
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Joann Fabric - Charged twice

I noticed that joanns had charged my bank account twice for my order. I called customer service, joanns said thats our guarantee that we get paid. Ill never shop there again, and Im going to complain all over the internet
1.4
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#1444160
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Joann Fabric - To check on order

I was checking to see when my order was going to arrive
#1438872
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I went to the JoAnn's store at 117th St., in Beaverton, OR. I asked about a product I thought that JoAnn's carried. I was told "yes" and where to look. I could not fin what I was looking for and asked the only other clerk I could find and she flew in my face saying...
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DashingMink
DashingMink

Not to mention if you are going to correct someone and tell them how to do their job you deserve to have a snide remark made at you. Next time bring a parent to the store with...

DashingMink
DashingMink

You have no right telling her how to do her job. It is YOU who should be apologizing not her.

#1438097
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Joann Fabric - Sick of flannel pilling!

Last few times I washed flannel on delicate and tumble dried on low....every single cut pilled! Done with Joann flannel. And I made frequent purchases. So mad.
#1433714
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Of course I read all these review after I ordered, call and complain, and then....my order gets cancelled the next day because it’s “out of stock” I call after asking why it is taking so long for my order to be placed, I find out after processing and shipping I won’t...
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1.0
#1427919
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I ordered some fabric online. It said if placed by 5pm it will be filled same day. I waited two days for the email that the order was ready but hadn't received anything. I went to the store where the order was to be filled. While at the store they were so short staffed...
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1.7
Colma, California
I liked
  • Fact i finally got my order
I didn't like
  • Store manager he was awful had no customer skills at all
#1426503
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I asked when I went into if my gift card was good. The check out person said yes. The register would not take it. This happened today
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Anonymous
Deborah Harris

I received a Joann’s gift card for Christmas 2017. I ordered an item on line, but I didn’t like it and returned it to a local store. They were unable to put the amount back on...

#1425007
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Joann Fabric - On line orders terrible

I ordered 2 Cardinal blankets for Christmas gifts. They took our money right away but never shipped the blankets. After a month yes a month of waiting we emailed. A few days later a refund. Nothing was said? Really how about sorry for two gifts gone. Never again!
#1423573
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Joann Fabric in Olympia, Washington - Worse cashier

11-24-2018 5:17:22pm cashier #760765 Cashier called me over, “Next!” Walked up to her and smiled at her. She glared at me wordlessly. No, “Hi” no “did you find everything you need” no “how are you” no “thank you.” Just silence and no eye contact. At the end of the transaction, she thrust a receipt at me. I just stared at her to see if she’d speak to me. Not a word, just shoved the items across the counter at me after I took the receipt. Just wow! Wow. How about a bit of training in customer service.
3.9
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Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
I liked
  • Advertised prices
I didn't like
  • Poor customer service
#1422828
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