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Tara C Cba

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Fabric came in two pieces

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JOANN Fabric - Fabric came in two pieces
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JOANN Fabric - Fabric came in two pieces - Image 2
JOANN Fabric - Fabric came in two pieces - Image 3
JOANN Fabric - Fabric came in two pieces - Image 4

Placed an order for 3 yards of Liberty of London fabric (customer has to order full yard pieces) at $34.99 so a total of $106.92 and it came in two pieces. There is no indication anywhere in the process of placing an order that it may (did) come in two pieces.

The most upsetting part is when I called I get OUT OF COUNTRY person, who is passive aggressive and kept calling me sir! Further stating JoAnns has no responsibility as it is posted under Shipping. Really, shipping! At the bottom of the website and the second to the last paragraph.

Why is it not somewhere when ordering? Whoa to the person who orders any Bridal fabric.

As a result of the "I don't care attitude" I will post this every place I can find and of course will only shop there as a very last resort! Customer does not matter to this corporation and it is painfully apparent.

View full review
Loss:
$107
Cons:
  • Original prices higher than most
  • Voids sale pricing as result

Preferred solution: Put the notice that your fabric may/will come in multiple pieces where the fabric quantity is on the web site when placing an order.

User's recommendation: Look elsewhere.

1 comment
Guest

Quilters want their fabric as ordered. JoAnn Fabric needs to fix this

Yashira Hli

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Verified Reviewer
| map-marker Tucson, Arizona

Store Closing

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Updated by user Mar 08, 2024

I will have to drive 70 miles to get to another Joann store. We have no other fabric stores for me to go to in our town.

Original review Mar 07, 2024
I'm very upset that our Joann store in Sierra Vista is closing. It is the ONLY store in our town that sell decent fabric, patterns, machines and other sewing items. It may not be the most frequented store in town, but there are lots of crafters and sewers who now have to drive 70 miles to get to one of two Joann stores in Tucson. Close one of those stores and leave ours open.
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User's recommendation: You will have to drive an hour and a half, because the store is closing!

Resolved
Renee S Fsm

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Verified Reviewer
| map-marker Hudson, Ohio

Resolved: Took my money, shipped the merchandise elsewhere.

JOANN Fabric - Took my money, shipped the merchandise elsewhere.
JOANN Fabric - Took my money, shipped the merchandise elsewhere. - Image 2
Updated by user Oct 10, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 06, 2023
On 8/30/2023 on line I purchased yarn.
I paid thur paypal.In less then an hour of placing the order, I received an Email conformation and immediately noticed it was being shipped to an address 82 miles away from where I currently live.
Apparently when I changed my address, with paypal when I moved almost a year ago, but the old address was left in there.JoAnne used the correct address for billing and payment went through, but put the old address down for shipping. I immediately called JoAnnes customer service, explained that the shippment adress was wrong and I needed to have that changed.

They told me NO. They placed a 135.00 hold on my account (checking). They said once I hit the order, it was a dine deal, and they would not make Modifications to the order. The order page going thur paypal did not show my address.I than asked them to cancel the order, so I could re order with the correct address to make sure I got the product, they said NO, they would not be able to do that either, their computer system and policies didn't allow that.

I called paypal, they stated that wasn't right and contacted JoAnnes requesting that they change the shipping address or cancel the order. They never responded back to paypal.
3 days later they mailed part of the order to the wrong address thur FexEx. Charging and took 43.12 out of my account into theirs. Sonny a customer agent, emailed me told me to wait until it shipped, he didn't know who thur and call them and request a re route of my package to the address where I live.

I got on the phone with Fex Ex, they told me I was not the shipper, Joannes was and only they could re route the package and they had to call them, and Joannes refused to do so. After 3 days on the phone with several calks to Joannes, and calls to paypal and FexEx, the money was gone from my account and part of the order was sent to an Apartment 82 miles away, to an apartment if I did have a car had no enterance or excess to, and could not re route or stop the delivery. Paypal was very concerned about this as well, and not only opened up a dispute, but also an investigation into the business practices with ethic concerns regarding Joannes. The will also investigate other customers rating and complaints into the company to determine whither , paypal will continue to let Joannes use them as a payment method.

Paypals position was Joannes had plenty of time to correct or remedy this situation and choose not to do so, after being notified by me and Paypal that there was a problem and as is the customer would not get the order., and they did care they had the funds. This is also the position of the Federal Trade commision, I filed with they again will review public ratings and complaints in regards to unethical business practices.
I am low income, one check a month, SS only.These goods were for Christmas gifts, being older and having arthris in both hands it takes me longer to crochet. So that is why, I ordered now. Joannes has taken and withholding funds from my checking account for undeliverable item they knew about immediately, after conformation of the order.

Joanne stated finally they would refund me the money for the order as a one time special FAVOR, but only after the whole order ships, ti the wring address, the other part if the order is on back order, and when shipped will again be delivered to the wrong address. This company does care about customer service, their customers or wrong or right just MONEY. THAT IS DISHONEST GREED. Don't take a chance on doing business with these kinds of people and especially at Christmas shopping where getting what you payed for, is in a time esssenance.

That what ruins Christmas and times are tuff right now in these finical times. Please take my warning seriously, to have a stress free Christmas this year.
View full review
Loss:
$43

Preferred solution: Full refund

User's recommendation: Don' purchase from JoAnnes, especially at Christmas on line.

3 comments
Ellee Wyf

Hello TEAM WHATSAPP I have not done anything wrong and i'm sure I have followed your rules of conduct and you have Suspended my account for not any valid reason please back my account as soon as possible My Number. +919835****40 Thank you so much

Guest
reply icon Replying to comment of Ellee Wyf

Sorry, this has nothing to due with my complaint about JoAnne Fabrics and was connected to my review, by mistake,?

Ellee Wyf

Hello TEAM WHATSAPP I have not done anything wrong and i'm sure I have followed your rules of conduct and you have Suspended my account for not any valid reason please back my account as soon as possible My Number. +919835****40 Thank you so much

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Featured
Idalia O Iiw

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Verified Reviewer
| map-marker Roselle Park, New Jersey

My order arrived today all broken it was packed poorly, no protection for frigile merchandise

JOANN Fabric - My order arrived today all broken it was packed poorly, no protection for frigile...
JOANN Fabric - My order arrived today all broken it was packed poorly, no protection for... - Image 2
JOANN Fabric - My order arrived today all broken it was packed poorly, no protection for... - Image 3
JOANN Fabric - My order arrived today all broken it was packed poorly, no protection for... - Image 4
My order arrived in broken pieces, unbelievable no bubble wrap its fragile merchandise why wasnt it packaged correctly you will see the pictures & video I sent unfortunately I had to order on line the closest store to me didnt have it in stock this is my first time purchasing from Joann I love the items & read reviews was not expecting this
View full review
Loss:
$50

Preferred solution: Replacement of my merchandise

User's recommendation: Don’t treat new customers like this

Annette T Bon

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Verified Reviewer

JoAnn Fabric's - Do NOT place an online order that ships to your HOME.

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JoAnn Fabric's - Do NOT place an online order that ships to your HOME.
JoAnn Fabric's - Do NOT place an online order that ships to your HOME. - Image 2

I placed an order on 11/26/23, JoAnn Fabric charged my credit card, and today is 12/18/23, and I still do NOT have my order, or even a clue of the status.

After reading many reviews, I see this is a common practice. Are they using customers to subsidize their cash flow?

Are they hoping I will forget about my order so they can keep the credit card payment? Are they ever going to deliver my order?

Please note that they no longer have customer support. The reason is blatantly apparent. They do have an automated BS form email system, if you initiate the email string.

Unfortunately, I didn't read any reviews before ordering a ship to home order.

Although, I did not think I had to. I have had great luck with purchasing items at brick locations, as well as online orders to pick up at brick locations.

I won't make this mistake again, and I will write as many reviews as I can to prevent others from making the same mistake.

View full review

Preferred solution: Deliver product or service ordered

Anonymous

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Verified Buyer
| map-marker Zebulon, North Carolina

Cancelled order no notification

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JOANN Fabric - Cancelled order no notification

Since everyone sold out of Christmas Tree picks last year, in mid December, I tried to shop earlier this year. I took advantage of the Black Friday sale pricing (Nov 25th).

I'm disabled and can't drive myself to the store, so I utilized the online option.

Items were disappearing from my cart as I shopped. I finished quickly so I wouldn't lose the things I really wanted. I qualified for free shipping as my order was a little over $100. I received an email confirmation with instructions to give them a little extra time due to the high volume of sales.

On December 1st, I had not received a follow up.

I checked my account to see if my order had shipped. It had been canceled. Every bit of it. Without notification.

I called the 800 number and waited on hold over 45 minutes before reaching a human. I was told my order was canceled because it required shipping from too many warehouses. What?? How in the world would one know how many warehouses they ship from?

Why wasn't I notified? The agent apologized and transfered me to another agent to place a second order. Another 18 minutes on hold. That agent reiterated the reason for cancelation and said she would help me reorder.

Of course all of the tree picks that i had ordered were sold out. Now there were a small handful of options for replacement and they were not at the same price as the originals ($1.99 - 3 on Doorbuster prices). The new prices would be in excess of $5 each. With 1/3 of the amount of items, my total was $89.

That was with a 25% discount and free standard shipping. I was angry. They transferred me to a resolution specialist. I explained that we are now into December.

I was ordering items for this year's tree and my order needed to be expedited at their expense as this was their fault. A great deal more arguing later they agreed to expedited shipping and brought the items down to (approximately) the doorbuster prices. I was on the phone in excess of 3 hours.

It's been 4 days. My order is still not fulfilled or shipped.

I called to attempt to check on it but had to disconnect after 28 minutes on hold. I'm stuck. Tree picks are sold out/ picked over everywhere else online and/or 5 x the price.

I'm pretty sure the Black Friday sale was a bait and switch situation. I'm also fairly certain I'll never see this 2nd order.

They seem to have the phone system set up to discourage people from following up. It even says at some point, something to the effect of: "If you're still holding, we know this is important to you."

The whole situation is absolutely infuriating but as a disabled person, this close to Christmas, my hands are tied.

I can't physically go to see if anything is left at any of the local stores. I've copied this and will be posting to social media YouTube, etc to warn others.

View full review

User's recommendation: If you can't physically go to the store, forget it. This company does not consider the disabled population with limited mobility and cancel online orders without notification.

1 comment
Aliyha Foi

Their customer service is an absolute joke! They canceled two of my orders in one week.

Not just one or two items from the order, every item. They do not answer their "customer service" email. They don't even refund items that were not shipped.

JoAnn used to be the place to go, but they have no clue of how to operate a website or hire actual customer service representatives. As it is apparent I really am Pissed off.

Darren L Sta

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Verified Reviewer
| map-marker San Jose, California

Rushed to get to store.

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Went across town made it a minuet after closing hours. Visalia store.

I get closing. I had a young gentleman come to the door after mouthing I needed help. I have been working on two blankets and you discontinued. The products that I was using.

I was excited because I found something that I could use and I wanted to make sure you had it in the store. I didnt need him to open the door. I didnt need him to change the policies and I was grateful that he open the door and talk to me but the last thing you said was I have to go I have things that I have to do well I have things I have to do to in the last time I checked customers like myself are the reason that youre in business people today need to learn a little bit more about Service and what it takes to keep a customer because the days of the storefront companies are just about over which is sad to me.

I just wanted to post this because I have been a customer of Joannes for years and I was disappointed that youre discontinued the product I was using, but I was moving forward and getting over that and trying to move into solution. The young gentleman was doing his best I believe that but I just think that he needs a little bit of development on the art of service as do most employees that I need today thank you for listening and make it a great day.

View full review

User's recommendation: One of the better companies

Cathy W Lnp

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Verified Reviewer
| map-marker Overland Park, Kansas

Store Manager at 11401 Metcalf Ave, Overland Park KS, 66210

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Today I went to pick up a pair of Fiskar scissors I ordered last night. I understand I had not received an email that the order was filled yet but we were going kinda in that direction so stopped by to get the order.

I was greeted by the most hateful, rudest, loudest, store manager at 11401 metcalf ave, Overland Park, ks 66210. 913-696-****. This manager told me that I would not be able to get my order until she had pulled it and she would not get to it till possibly 12:00. (It was 9:00 and only 3 customers in the store ).

I told her that we had drove 21 miles to come get this and offered to go pick it off the shelf for her. I told her we didnt have time to wait around till 12:00 to get this order when she told me that I wasnt the only person in the world that had things to do , she had lots of orders to fill and I was not high on the list so I would have to wait. Than she yelled at me I am going to do this just this one time but told me DONT YOU EVER DO THIS AGAIN, YOU HAVE TO WAIT FOR THE E-MAIL. She went back to get the order and came back saying they did not have those scissors and canceled my order.

This store manager should be fired immediately she has horrible customer service and is a very bad representative of JoAnns. I have NEVER been treated like this anywhere.

View full review
Pros:
  • Love their store and selections
Cons:
  • Store manager that works at 11401 metcalf ave

Preferred solution: Apology

User's recommendation: Don’t do any business with this store if this store manager is employed there

AnonymousCrafter

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Verified Reviewer
| map-marker Crystal City, Missouri

Coupon Issues

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I was a customer for 12 years. Or almost 12 years.

That ended tonight. I went to use the few coupons they emailed to me and when I went to check out, staff rudely refused to scan all the coupons. They only scanned one and claimed that 'other people only get one', as if that were my problem. It isn't.

Why would they send several coupons if you can only use one? That makes no sense! I am through with them and will take my business elsewhere. So long, Joann.

Maybe don't send multiple coupons over the span of two days if you only take one of them?

Just a suggestion. OR, accept ALL of them like you did before.

View full review

User's recommendation: Don't shop here.

Julie H Ctj

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Verified Reviewer

My order

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My order has not been delivered. I have been very very patient. It says it was delayed. I still have not received it. Tried the customer service number. It gives a message to email them only. I have sent three different emails. Not one of them was even answered. This is the worst customer service that I have ever experienced
View full review
Loss:
$90

Preferred solution: Full refund

User's recommendation: Run

Resolved
Joan C Xxm

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Verified Reviewer

Resolved: Lost order and JoAnn’s has not done one thing to help.

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Updated by user Dec 31, 2023

Company fixed the issue and I have been provided with apology.

Original review Dec 16, 2023
I ordered on 11-20 and the order is still sitting in Sherman Oaks, Ca. Today is 12-16. I called contact number on 12-7 and was told I would get an answer in 3 working days. Still no answer. Called earlier today and they are not taking telephone calls, have to E-mail.They charged my account on 11-20, so would like a package or refund. JoAnn Fabric need to restructure their shipping system. I am waiting for a package from 3 yrs go.
View full review
Cons:
  • Never on-order

Preferred solution: Deliver product or service ordered

User's recommendation: Maybe not order anything from JoAnn’s

Yvette B Bpb

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Verified Reviewer
| map-marker Ashburn, Virginia

Mad as *** They gave not sent my order

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Never sent order . Keep emailing and calling with no answer. It is aggravating and not fair. I want my money back or the item I paid for
View full review

User's recommendation: Do not buy online

Kimberly H Fkk

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Verified Reviewer

Delays, poor customer service,

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Original review Jan 09, 2024

Delays in shipping. Poor tracking information when order shipped in multiple parts at multiple times.

Customer service gets confused trying to help me due to this issue. Customer service is also lacking. Passed off to multiple people and have to start over each time. No continuity in conversation or understanding.

Items not received but no recourse. Shipping partner (FedEx) consistently poor as well. The combo is the most frustrating consumer/customer service interactions Ive ever faced. Will not cancel orders that they are unable to meet in a timely manner.

Update!

From Joann: We need to wait until your items are delivered to request a refund for the items that you never received.

We apologize for the inconvenience.

Do I need to explain the problem with that policy? Ultimately , I cant get a refund on items never delivered.

View full review
Loss:
$100
Pros:
  • Sales
Cons:
  • Refuse to cancel or refund items they do not have in stock
  • Lack of human communication
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Shop Elsewhere

Janice W Pos

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Verified Reviewer
| map-marker London, England

Charged for an item that's cancelled

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Charged for item I didn't want. When I spoke to the person she said she would give me a one time refund on this order
View full review
Loss:
$25

Preferred solution: Full refund

Elizabeth H Hqb

Very Frustrating

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Original review Dec 15, 2023

This company is ridiculous. There is something going on with their shipping right now and customer service isn't taking calls and if you respond by email or text about your issue you get a generic email that says

"Our Team Members are working as quickly as possible, but due to increasing demand please allow a little extra time for us to fulfill your order.

Rest assured, we're working hard to deliver your order as soon as possible, and you'll automatically receive an email with tracking as soon as your order ships. Your order may arrive in separate shipments with no additional shipping charge."

They don't give an ETA on your shipment. I purchased my item on Dec 10th and I can't even get anyone to respond to me to let me know if it will be here by Christmas or not! It was supposed to be a special christmas gift for my 11 year old daughter.

I just want an honest opinion about if it will show up or not so I can plan accordingly. Its ridiculous they are not informing their customers; especially this time of year. Now after seeing another reviewer have a similar issue and was able to talk to someone, but still didn't get any answers? This doesn't look good for my gift being here by Christmas.

I would advise anyone not to shop with this company if you accept them to ship your product on time or even within the 10 days they say they will. I can't even get a hold of someone and cancel my order!

So I can take my business else where! So frustrating and sad!

View full review
Pros:
  • Got item at discount
Cons:
  • Item not delivered on time
  • No customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy here it's a scam!

2 comments
Guest

i made an online purchase on nov 25. can u believe i received a message on Dec 15 saying they are working on it.

meanwhile they charged my credit card 125.00 and u can’t cancel. i agree this is a scam.

Guest

i made an online purchase on nov 25. can u believe i received a message on Dec 15 saying they are working on it.

meanwhile they charged my credit card 125.00 and u can’t cancel. i agree this is a scam.

View more comments (1)
Charlene B Wfc

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Verified Reviewer
| map-marker Friendship, Wisconsin

No one is contacting me

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Charged me shipping when it should have been free. Wouldnt return my money until I received product. Received order and now thru 3 emails and weeks waiting my issue isnt resolved. No human to talk to now either! WTH?
View full review

User's recommendation: Shop somewhere else if you have to deal with customer service

Patricia C Jrz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tracking # 100******** and an order that keeps changing before I can check out

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Tracking Order 100******** ordered December 6 Trying to purchase 12 yards of different baby flannel @ $3.99/yd. (3 yds of each, 4 different patterns) I put I a coupon for 40% off for orders over $40 (it was not at checkout) I was supposed to get Free Shipping for over $40 (it changed to over $75) Its all still in my cart
View full review
Loss:
$15
Pros:
  • Quality & quantity of fabric is good
Cons:
  • Never had a problem before

Preferred solution: Deliver product or service ordered

User's recommendation: I understand it's Christmas, but I did order December 6th.

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