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1.0

Ordered 3 wooden crates on line with store pickup. Picked up crates at the Webster Texas store and got them home and they were differant than crates I already had and so I couldn't use them so took them back to store to get a refund, they refused to give me a cash refund would only give me store credit with a gift card forcing me to spend my money there!!!

They would not refund back to my debit card as that's how I paid for order on line.

I ended up bringing the wooden crates back home and I should have just tossed them thru the window!!! I will NEVER shop Joanns fabrics again!!!!

Reason of review: Return, Exchange or Cancellation Policy.

Location: Houston, Texas

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Guest

We literally are not allowed to put money back on debit cards, especially without a receipt. Visa/credit, Sure, but Debit absolutely not. You get store credit.

Lieutenant Wlw
reply icon Replying to comment of Guest-1652221

Ok so i purchased 2 cricut bundles 1 for my mom 1 for my aunt who gave me her cash I came back to store with reciept and my debit card and was told i will be getting corporate money order...SUCKS *** i returned the one for my mom since my sister bought her one i just think its a horrible return policy

Ianna Pbw

Most likely what you 'forgot" to mention is that you did not have a receipt or proof of purchase. So technically it is YOU who is lying.

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