I tried to return unused material that I purchased. Yes, I used half of 4 yds 6 inches.
First woman that "helped me" pointed out, "you only have half of what you purchased and we can't take this back." Why not? I asked. "Because, it's our policy. We don't take back anything that's been cut." Before I could get another word out of my mouth, she turned her back and walked away from me!
Second woman, not much nicer told me, "You can't return it, you cut it." Again I wanted to ask a question, as she began talking to another customer like I was not even there. OMG, SERIOUSLY!!! This is how you treat your customers??? RUDE, SNAPPY, NASTY, UNPROFESSIONAL, AND UNHELPFUL!!!
The question I never got to ask was, Why does the "Return Policy" on the back side of my receipt note: "You can return "any" JOANN purchase any time with no hassle." Operative word, ANY.
They may have gotten the "last word," but I will have the last laugh!
I am telling all my friends and associates not to buy from JoAnn Fabric on NW Eastman Pkwy in Gresham, OR. They do not deserve my/our business!
Review about: Joann Fabric Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.