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I tried to return unused material that I purchased. Yes, I used half of 4 yds 6 inches.

First woman that "helped me" pointed out, "you only have half of what you purchased and we can't take this back." Why not? I asked. "Because, it's our policy. We don't take back anything that's been cut." Before I could get another word out of my mouth, she turned her back and walked away from me!

REALLY??

Second woman, not much nicer told me, "You can't return it, you cut it." Again I wanted to ask a question, as she began talking to another customer like I was not even there. OMG, SERIOUSLY!!! This is how you treat your customers??? RUDE, SNAPPY, NASTY, UNPROFESSIONAL, AND UNHELPFUL!!!

The question I never got to ask was, Why does the "Return Policy" on the back side of my receipt note: "You can return "any" JOANN purchase any time with no hassle." Operative word, ANY.

They may have gotten the "last word," but I will have the last laugh!

I am telling all my friends and associates not to buy from JoAnn Fabric on NW Eastman Pkwy in Gresham, OR. They do not deserve my/our business!

Reason of review: Return, Exchange or Cancellation Policy.

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Guest

I returned a 5 fabric, they are 1 yard each. They accepted it because i havent done anything to any of the fabric.

I returned it due to the lady who cut the fabric over charge me and didnt notice bc the cashier just scan the piece of paper.

Anyway, they just simply dont accept left over fabric that you just bought. It has to be uncut, unwashed, undamage from the org you purchased.

Guest
reply icon Replying to comment of Guest-1936763

Oh i returned it because the price were misunderstanding and misplaced on shelf. So expensive per yard.

And the cutting lady overcharged me on fabric. A cashier wont even bother checking cause she just scan whatever.

Guest

Some people on here keep trying to focus on the fact that the receipt states "any". I think that is by convenience.

It does state that she can return "any" merchandise for "any" reason...ok... but OP, you are not returning the merchandise you purchased. You are trying to give them something else, an altered version of it.

You are not giving them back what you gave them your money for. So at that moment, that term you are so focused on, doesn't apply to that item you now possess.

Guest

It would be like drinking 1/2 the water bottles in a case and trying to return the rest... makes sense. Sometimes tone is met with tone...

Guest

I have fabric that I haven't cut...havent touched since I bought it 2 months ago and I was told they do not do fabric returns!? That's NOT what the website says

Guest

Lol you used part of the product then tried to return it. Wtf.

Guest

Lmao imagine being this entitled to a refund.

Guest

I just got the same response

Guest

Your ignorance hurts my brain.

Guest

She obviously didn't fully read return policy. Must be uncut.

Have to return full amount originally purchased. Not amount you didn't use.

Guest

If you cut the fabric it is no longer undamaged or uncut. Their policy on fabric states that you can return uncut and undamaged fabric. You got mad for no reason.

Guest

They cant take it back because you used half of it. You cant return a half used bottle of paint or a half empty bag of beads. Policy plainly says the item must be in the original condition.

Guest

This individual is not returning their original purchase in it's original form. They are not justified with their complaint.

Guest

While I somewhat agree that the salespeople were a bit rude from what I read... This person USED a portion of the item!

Regardless if you only needed some of the fabric, it's the amount YOU bought and agreed to!

It's like asking for a refund for a meal I only ate half of and didn't save for later because I didn't want to or was full already. Refunds, in general, don't work that way.

Destynie Frf

Plain and simple, you were not trying to return the product you bought. Stop arguing.

Sunil Jsr

You cannot use partially used product, not paint, not paper, not fabric. This is a standard rule most everywhere.

If the entire cut of fabric had been returned intact then a refund would have been processed. You should not be mad if you did not follow the rules or were unaware of them.

Guest

The customer in this case is ridiculous. My local grocery store has a policy of taking anything back with a receipt but if I brought back 6 eggs from a dozen because I didnโ€™t need them, do you really think theyโ€™d take them back?

Itโ€™s your responsibility to figure out how much fabric youโ€™ll need. Silly!

Guest

Youโ€™re not trying to return โ€œanyโ€ purchase though, you tried to return your leftovers. Would you try to return your leftover food after youโ€™ve cooked it too?

Guest

Aranza1 and Legelegl, what was bought was a specific amount of fabric. If the entirety of that amount was unused, they will return it without hassle. But you can't use half a container of glitter and expect them to take back the unused portion.

Guest

Do you eat half of an ice cream and return it?

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