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Exchange, Refund and Cancellation Policy
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8 comments

I shop here every week and generally have a great experience. Today I went for tulle to put over my tomato plants.

The woman at the cutting table, Nancy, had no customers so I walked right up and said I wanted 2 five yard pieces. She said, with an annoyed tone in her voice, normally she couldn't make 2 cuts but because it wasn't busy she will do it, like out of the kindness of her heart she was doing me a favor. I hope she saw that I visibly taken aback! I said, what?!

You don't make two cuts? She said, still annoyed, that she WAS going to make a second cut. I have purchased miles of fabric from this store and had multiple cuts made of the same fabric.

If this is a new policy, how ridiculous is that! I think if I want 10 one yard pieces, I should get it without any comment about some outrageous policy and without a attitude that shows me you should not be working retail!

Product or Service Mentioned: Joann Fabric Customer Care.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Jun 02.
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Anonymous
#1577696

Wow, there are numerous reasons we don’t do custom cutting of fabric. 1)if you have a coupon it is good on only one cut of fabric so if you have us cut 10 yards into 1 yard pieces you can only use coupon on 1 yard.

2) if we put the 10 yards as one cut and cut them in 1 yard pieces you can not return any unused fabric because we can not except cut fabric as a return, so we have to put them in at 1 yard pieces and then you go back to not being able to use your coupon. 3) no matter how well someone cuts the fabric there is always a chance that one piece maybe off by 1/8 of an inch and you are not happy. So you tell me what does one do to make you happy? It’s a no no win situation for the people cutting your fabric and following corporate rules.

No one is worth losing their job over. Sorry

Anonymous
#1525790

Customers like you who demand certain treatment are probably not going to get. Did you ever think that maybe you’re the problem? The customer is not always right!

Anonymous
#1495578

I have had them stand and rip fabric into a piece instead of getting the requested length. Again, their policy. I told her I didn't care for their policy and to please pick up a pair of scissors and cut the length of fabric requested.

Anonymous
to Barbara #1522106

Usually if it is torn it is to make sure you do get what you want. Some fabric doesn't cut correct but will tear a straight line (ie muslin).

Hope this helps. You of course should be able to request your fabric be cut rather than torn.

Anonymous
to Barbara #1578370

The only fabric we Tear is Velvet after making a small cut. All others are cut with scissors. Unless brocade, we use pinking shears.

Anonymous
#1495174

I'd like 400 1 inch piece please.

Anonymous
#1492635

Arrogant ladies in the fabric section...I really do like this shop..but I wouldn't go back there again....No more

Anonymous
#1492633

Staff is really rude...

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