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I’m an avid crafter, often enjoy JoAnn Fabrics but I’m about to return everything I bought today and not shop there again. I purchased $75 worth of stuff so I tried to use the $15 off $75 coupon- but apparently I bought too many door busters. So I was able to use the...
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Anonymous
EmployeeNik

The coupons all say that they exclude door busters...so of course those items don’t count. You still saved $10, be glad that one worked. And if the $10 off of $50 was scanned ...

2.8
Edwardsville, Pennsylvania
#1219413
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Joann Fabric - Expensive Fabric Policy

So i noticed one employee tell a customer at the fabric counter that because of how expensive her fabric was that she would have to walk it to the register and not let her take it. So odd since this old guy came in and spent 1000 on fabric and they let him take his own fabric. Dumb policy
1.0
Details
Customer service
#1133321
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I was to the Whitehall PA store with a 40% off coupon for notions last week. Purchased 2 30" separting zippers for making robes, a button card and 5 packs of bias tape. I was told that none of these items were notions and asked if I had any other coupons. I did have a...
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Anonymous
Anonymous

The coupon specifically states on it notions wall items. Those items are not part of the notions wall. They are sewing notions but they are not in the notions wall, which will...

Anonymous
Anonymous

As an employee, I couldn't agree more with your complaint. The coupon is incredibly vague, and as someone who sews, I would absolutely consider every item you mentioned a sewi...

#926025
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Joann Fabric Fabric Review

Don't think they stand behind THEIR RETURN POLICY. Just try to return fabric. I was told when I bought it could be returned. I lost my receipt but it was still on the bolt with the Joanns bag on it. I asked for store credit. As stated in their return policy. They said no. They even carry the same fabric. So it's not old or out of date. Johanns is not an honest company. Stand behind your policy.
1.8
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
#909377
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Over the past 6 months, i have been overcharged at checkout. And when i ask about coupons, the clerk is not forthcoming to reveal what they are. I have been charged for 3 yards of fabric when i got 1/3 yard, and overcharged on their end of bolts and remnants. If i...
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1.3
#888077
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The stuff that they advertise at whatever % off never on a good day cost that much. They should be sued also for deceptive pricing. With the % discount Joanns is claiming to give you, I still do not know if I am paying too much for the item. Also, lately the front of...
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Anonymous
Anonymous

I agree totally! Very deceptive sales. A cute ornament caught my eye that would cost maybe $1.99 at Walmart ...the sign said 70% off plus I had a 20% off coupon code. Figured ...

Devon, Pennsylvania
#883738
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I just went for the first time to Jo Ann Fabrics in Park City Lancaster PA and certainly the last. Of 3 items, 2 items had a significant lower price in the shelf that what it rang on the register. I verified clearly the descriptions and price when selecting the items...
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#845873
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online shows rit dye powder on sale for 1.99. says available in store and has no notation that is online price only. called store to see what colors they have and it don't go on sale in the store for 2 more days even thou it don't state that in the sale price quoted...
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Anonymous
Anonymous

"Online Only" hmmmmnm wonder what that could possibly mean?

Anonymous
Anonymous

Joanns as a company has a policy that they price match on line prices from Joann.com. If you meet and employee who is unfamilar witht e policy you need only ask for a manager....

#845771
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On April 14th I ordered 4 fabrics from their special order area. 2 came in very timely but I finally stopped at the store and they had gotten one more in and never called and then they said my order was cancelled. I am a decorator and I ordered 4 fabrics in a...
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3.3
#842393
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I picked out a print fleece and a coordinating solid for a child's blanket. After an entire week, I finally received an email that the order had shipped - well part of it. The solid fleece had shipped - two days later I received an email that the print fabric was no...
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Narberth, Pennsylvania
#748400
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