Wanting to make a Halloween costume for my dog, I phoned the local Joann Fabrics store and asked if I could bring my small dog with me to see which colors of fabric would look best and to get help with proper measurements. The employee I spoke with stated that I could bring my dog, as long as she was kept either in a cart or in my arms. I heartily agreed. The following week I arrived at the store with my dog in my arms. Since her legs were too small and slipped through the cart, I kept her in my arms.
Once inside, I noticed that the store had ready-made dog costumes, so I stopped to see if there were any in my dog's size, relieving me of much work making a costume. Bending over to look through the few bags of costumes available, I placed my dog on the floor directly next to me and shortened up her leash so she was at my ankles. This way I could flip through the bags quickly and get her back up in my arms. Suddenly, I heard a woman's voice bellow loudly, "NO DOGS IN THE STORE!!" I stood upright and looked for the source of the rudeness and saw one of the employees standing about 10 feet from me in the next aisle. Again, she exploded the words at me, "NO DOGS IN THE STORE!" I explained that I had made a courtesy call the week before and was told that I could bring my dog if she was in my arms or in a cart, and that the only reason she was on the floor briefly was so I could look through the costumes. The woman huffed away shouting back at me, "NO ONE SAID ANYTHING TO ME!"
I picked out two costume sizes and, not knowing what my dog's length was, went to the fabric counter and got her measured. I went back to the costume section to return one of the packages when a young couple with their daughter approached me asking if their daughter could say hello to my dog. Of course I was happy to oblige, and the couple and I struck up a conversation about our respective rescue pups.
As the young man was speaking to me, I felt an obtrusive presence to my left. Without so much as an "Excuse me", yet another employee had now come within 6 inches of me, saying "No dogs in this store!" The young couple was as shocked as I was at this woman's rudeness. Again, I explained that I had made a courtesy call to the store and was told that I could bring my dog, and I again explained that, except for a brief moment, the dog had been in my arms the entire time I was in the store. I was then treated to the same loud, blustery comments about no one telling any of them about it.
I stated that since I had the common courtesy to call beforehand to inquire about it, I expected courtesy in return. But she just kept repeating, ad nauseum, that no one told them about a dog being permitted in the store. She made a spectacle of me and the other customers I had been having a conversation with. I took a costume and went to the checkout counter, where I observed one of the cashiers shaking her head at me with utter disdain. At that point, I had enough of the outright unprofessionalism from this store's staff. I dropped the package over the nearest shelf and walked out.
When a customer phones a store to inquire about a policy, the customer should expect to be given the correct information. If an employee of the store feels that policy is being breached, that employee should never loudly proclaim it from a distance, but quietly inform the customer in private with professionalism and goodwill.
Due to the fact that I was treated with such an unprofessional attitude by the employees, I will never again step foot in any Joann Fabrics store or shop online with them. It is apparent that they foster rudeness toward customers, and I will not put one more penny in their pockets.
Product or Service Mentioned: Joann Fabric Fabric.