The Altoona pa store is 25 miles away, so before I made the trip I called to see if they had tear away stabilizer (for machine embroidery) on stock. The woman / girl I spoke with had NO CLUE what I was talking about and NO desire to find out.
Instead she suggested I go and get online and look up if the store had it in stock for her, sure, I am only in the middle of a wedding project / gift that needs finished today. Ok, my bad for not making sure I had enough prior to today, but still. Then she suggested I could buy it online and pick it up in the store, so I said great, when do you think it might be ready? Oh NOT until the end of the day....
REALLY?? Not only was this girl was dumb as a rock, but she had ZERO motivation to be helpful in any way.
I called the Altoona HOBBY LOBBY. The lady there knew exactly what I was looking for, and after 30 seconds on hold said yes they had it, would I like her to pull one aside for me to pick up later. I said that would be great because my 16 yr old son was coming in to pick it up and he would have no idea what to look for, NO PROBLEM, she says, I'll take it up front to the 1st register, just tell him it's there.
Now that IS CUSTOMER SERVICE!!!
Guess where I will be shopping from now on!! It's NOT Joann's.
Product or Service Mentioned: Joann Fabric Customer Care.
Reason of review: Poor customer service.