Not resolved

I recently ordered one item from Joann’s on line. I ordered the Martha Stewart Scoring Board.

The item took over a week to receive. When I received the item, it was in a flat envelope packaging.

I knew something was wrong. When I opened the box, only the cardboard back to the item was in the package.

Really, why ship a piece of cardboard? But, I thought, Joann’s will take care of it and ship me the item.

Well I was wrong! I called customer service the day I received it, 12/6. When I explained what I received and

offered to send pictures, I was told that was not necessary. The customer service person said she would contact the

warehouse and email me on Monday. By Thursday when I didn’t receive an email, I called back and asked if the item

had been shipped. After about 5 minutes of silence on the phone, she finally said that the warehouse confirmed that

the weight of the package was correct when it left and that I should contact UPS! Really? I told her this was not a UPS

issue, this was the warehouse issue. She then told me that she didn’t work in the warehouse and that is what they

told her. She then said that she would offer my money back but really she shouldn’t as I would have to make a claim

with UPS.

I will not be shopping with this company again. I have many choices in my area, Michaels, Hobby Lobby being the other two.

I had an issue with a Michaels delivery and their customer service was the BEST I have every received from a company.

Too bad for Joann’s as I spend hundreds of dollars every year

Reason of review: Warehouse issue and poor customer service .

Had an Experience with Joann Fabric?

Write a review


Terms of Service
Post Comment

You May Also Like

Joann Fabric - Customer Care Review from Auburndale, Florida Joann Fabric "I hate Joanns in Brandon Fl, they operate just like Walmart! You can get in but it take over 20-30 mins to check out! Grrrr not worth it! #hiremorepeople #longlongline #hatethisstore..." Read more Scentsy - Consultant has my warmers but won't send them to me Scentsy "I ordered myself and my manager stargazer warmers in january from a consultant who i know personally, underatamding it would be a a wait for the stargazers, i finally recieved..." Read more Discountmugs - Terrible Company!!! Discountmugs "If I could give negative stars, I would! This company took 8 days to make our 40 wine glasses, 36 coffee mugs and 50 coasters. Then another 6 days for..." Read more Michael Kors - Injuries and more! Michael Kors "I was walking out of a lunch meeting with family yesterday and as I crossed the street I somehow tripped on nothing and hit the ground. I was embarrassed and..." Read more Keystone Rv - Very Disappointed - Won't buy another! Keystone Rv "Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one..." Read more Israel B Garcia Jr Law Firm - ISRAEL B GARCIA JR IS A THIEF Israel B Garcia Jr Law Firm "Uriel Manzano 3 months ago(Translated by Google) The lawyer worst of all lawyers. It is not present in court and tells you lies. And when you go to complainq he..." Read more American Red Cross - Hurricane Relief Lies from the Red Cross American Red Cross "In August 2017 , Southern Texas was hit with Hurricane Harvey. While this hurricane did not produce high winds , it did , drop tremendous amounts of rain that buried..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more