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Do not order from safari, they said that is why the order could not go through. | Joann Fabric in Alexander City, Alabama

1.0
Details
I tried for 3 days to call an order in, by the time someone knew what they were doing the item was out of stock and discounted. If they did it properly I would have gotten my order, so I cancelled it all. They lost almost $100.00 on my order. Will not use them again. Only excuse was they were so busy.
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Review
#1744226 Review #1744226 is a subjective opinion of poster.
Service
Joann Fabric Shipping Service
3.7
Details

Update by user Dec 14, 2019

I never heard anything from Joann Fabrics. They don’t seem to care if they have unhappy customers.

I still firmly believe they have the worst customer service ever.

Their idea of helping is to say I am sorry. Don’t waste your time trying to complain.

Original review posted by user Nov 14, 2019

I placed an online order for pickup in the store and received the email saying they received the order. A day later I called to see when it would be ready and was told part of it was out of stock. I asked if I could just get two extra of the one in stock and was told...
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Review
#1707826 Review #1707826 is a subjective opinion of poster.
Service
Joann Fabric Shipping Service
Pros
  • Good selection
  • Has a lot of items to choose from
  • Lots of fabric options and coupons
Cons
  • No communication and lack of customer care at corporate
  • No communication and terrible customer care
  • Lack of customer care at corporate level
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Care

Order | Joann Fabric in Atlanta, Georgia

3.6
Details
Many of my items were cancelled even though I placed my order early in the morning when the items were listed as available.
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Review
#1658327 Review #1658327 is a subjective opinion of poster.
Service
Joann Fabric Shipping Service

Ordered online for pick up From store. | Joann Fabric

Ordered online to pick up from store and when I called I was told product was out of stock. Inventory is not correct online. Please make better effort as to take off inventory not available in store. Also need to know when do I get refunded??
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Review
#1632366 Review #1632366 is a subjective opinion of poster.
Service
Joann Fabric Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

Waiting on order | Joann Fabric

ordered on 3/9/19 this is 3/21/2019 order has not been shipped. It should not take this long to ship and order as big as this company is. I ordered from another company and my order was processed and delivered in 3 days. 2 days ago I notified customer service about my order and still nothing has been done. Tired of waiting.
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Review
#1497677 Review #1497677 is a subjective opinion of poster.
Service
Joann Fabric Shipping Service
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

To check on order | Joann Fabric

I was checking to see when my order was going to arrive
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Review
#1438872 Review #1438872 is a subjective opinion of poster.
Service
Joann Fabric Shipping Service
Reason of review
Order processing issue
1.0
Details
Of course I read all these review after I ordered, call and complain, and then....my order gets cancelled the next day because it’s “out of stock” I call after asking why it is taking so long for my order to be placed, I find out after processing and shipping I won’t...
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Review
#1427919 Review #1427919 is a subjective opinion of poster.
Service
Joann Fabric Shipping Service
Reason of review
Poor customer service

On line orders terrible | Joann Fabric in Dayton, Ohio

I ordered 2 Cardinal blankets for Christmas gifts. They took our money right away but never shipped the blankets. After a month yes a month of waiting we emailed. A few days later a refund. Nothing was said? Really how about sorry for two gifts gone. Never again!
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Review
#1423573 Review #1423573 is a subjective opinion of poster.
Service
Joann Fabric Shipping Service
Reason of review
Order processing issue
1.0
Details
Unorganized and Full of *** - Joann Fabric
I ordered over $300 of wallpaper for a customer of mine (i own a remodeling company), and after a week of waiting for it to arrive so i could start my project, it never came. I called customer service and even tho the man was nice, he put me on hold to check on my...
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Review
#1422047 Review #1422047 is a subjective opinion of poster.
Service
Joann Fabric Shipping Service
Reason of review
Order processing issue

Contact Joann Fabric Customer Service

Website:
www.joann.com
Mailing Address:
5555, Darrow Rd
Hudson, OH 44236-4054
USA
Phone:
(888) 739-4120
All Joann Fabric Contacts

Joann Fabric Reviews

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  5. 32 reviews
Joann Fabric reviews
1.0
Details
Ordered 32 yards of fabric, I soon realized I had wrong address on shipping. I looked for phone number and couldn't find one so I sent an email. Meanwhile, they sent an email saying they cancelled 20 of my yards!! Are you serious?! They never responded to email so I...
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1 comment
Anonymous
#1591513

I have had the same issue with them over and over again. Trying to find out how to contact corporate headquarters.

Review
#1387441 Review #1387441 is a subjective opinion of poster.
Service
Joann Fabric Shipping Service
Reason of review
Poor customer service