Product: Joann Fabric Shipping Service Clear all filters (33 of 33 reviews match)
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Ordered fabric online on Nov 24. Wanted to make a quilt for Christmas. It's now Dec 6, I just called their customer service and they can't figure out what happened. They need to call the warehouse and gave me a ticket number. Said it would take 24 hours for someone to...
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2.0
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Joann Fabric Shipping Service
#1143158
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I ordered fabric and 7 days later, no update. Customer service was no help. They told me there is no way of telling when the item would ship and then she backtracked and said it would ship out today. Still not update. I am not expecting it to ship anytime soon. Why...
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1.0
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Joann Fabric Shipping Service
I didn't like
  • Bad shipping and customer service not helping
#1142047
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Placed a huge fabric order to make Christmas gifts. Everything processed with no trouble. Days later, I received an email showing that FOUR different fabrics were cancelled and are no longer available. The following day, I received yet another email showing that a...
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Joann Fabric Shipping Service
#1141711
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I order 6 skeins of yarn. It's not rocket science, it was 3 different colors, 2 skeins of each color. On the invoice. Whoever packed the order put in 4 skeins of yarn, completely missing 2 of them. Now I have to go through the hassle of a lifetime to get the other 2....
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Joann Fabric Shipping Service
#1141652
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Take whatever estimate of time that JoAnns indicates it will take to receive their product from an online order and triple it.The website said normal shipping is between 8 to 10 days and they gave an estimated date for delivery. That date came and went and after...
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Joann Fabric Shipping Service
I didn't like
  • False advertising
  • False advertising about shipping times
#1135717
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I placed an order and received an email server all days later stating that it had shipped and that I could expect it 2 days later.It never arrived so I logged in to check the tracking and it says that it never shipped. I emailed the company and after 3 days with no...
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1.0
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Joann Fabric Shipping Service
I didn't like
  • Customer service during lunch hours
  • Order being cancelled
#1098294
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I ordered a few things for my classroom on Joann.com.I was nervous about their estimated shipping date. The same day I placed my order they cancelled one of my items. Four days later they send an email that they shipped one of my seven items and that the estimated...
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1.0
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Joann Fabric Shipping Service
#1091452
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I ordered an item using their "Purchase Online, pick up in store" service.After I received an email from them saying my item was ready for pick-up, I drove 40 minutes to the store only to find the item was not there. They didn't even have any in stock (their website...
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1.8
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Joann Fabric Shipping Service
#1034390
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I ordered some Copic markers on the 18th and I got my order number email pretty much immediately, however, there was no tracking number as it hadn't been shipped yet.Okay, whatever. I finally received an email that stated it was out for delivery as of the 28th....
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Joann Fabric Shipping Service
#1016435
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I will never order fabric online from JoAnn’s Fabric again. I ordered 5 yards of one fabric. I expected one continuous piece but they shipped the material in two cuts of 2 yards and 3 yards. I also ordered 4 yards of another fabric and received two cuts of 2 yards each.
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Anonymous
Anonymous

I find your staff is not knowledgeable in a lot of areas, including quilting and beading. When I ask a member of the staff where to find a beading loom, she didn't know what ...

3.6
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Joann Fabric Shipping Service
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I didn't like
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#982336
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