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I have a very bad experience with a Joann’s staff member today. I normally don’t file complaints because it’s just a waste of my time but this time I’m so pissed with this staff that I won’t let thIs go. I’ve been a Joann’s customer for a long time now and I’ve never...
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Review
#1661056 Review #1661056 is a subjective opinion of poster.
Product
Joann Fabric Gift Card
Pros
  • Variety
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I asked when I went into if my gift card was good. The check out person said yes. The register would not take it. This happened today
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1 comment
Anonymous
#1625039

I received a Joann’s gift card for Christmas 2017. I ordered an item on line, but I didn’t like it and returned it to a local store.

They were unable to put the amount back on my gift card. I had take the time to send an email to customer service and then I had to wait 3 weeks to receive the amount on another gift card. Ridiculous! I’m hardly using Joann anymore to purchase craft items.

They’re going from bad to worse.

I blame corporate for poor customer service. The managers at the stores are under an extreme amount of stress to produce and the powers that be don’t know how to run a craft store, don’t understand the needs of their customers, and change their policies from hour to hour.

Review
#1425007 Review #1425007 is a subjective opinion of poster.
Product
Joann Fabric Gift Card
Reason of review
Not as described/ advertised
1.0
Details
I was very disappointed today when I tried to use a JoAnn Fabrics "gift card" I was given instead of cash for a return and found that the card only had $.01 on it. The store was in the Lincoln Heights Shopping Center in Spokane, Washington. I paid cash for $16.56 worth...
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2 comments
Anonymous
#1617630

sounds like the employee processing the refund put your cash in his or her pocket and left u with a garbage 1 cent gift card.

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Review
#1286645 Review #1286645 is a subjective opinion of poster.
Product
Joann Fabric Gift Card
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
I don't want anything, as I won't ever shop there again. I just want them to start treating customers better and stop using gift cards for refunds.

No hassle return is a lie | Joann Fabric

Today i went to your store on west ox rd va i brought in 1 skein of caron one pound midnight blue no receipt just wanted it exchange it for 1 cream same brand i was handed a gift card for 5.13 and told that is 10.35 can you at least take the 5.13 off answer NO when i got really mad he exchanged it this was a hassle like i told him Michaels looking real good and only 1/4 the distance
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Review
#1283590 Review #1283590 is a subjective opinion of poster.
Product
Joann Fabric Gift Card
Reason of review
Problems with payment
2.9
Details
I ordered fabric several days ago via gift card from their online store because I had a special order for a onesie come in. I'd never ordered online before, but I've had really good luck in-store at my closest Joann's location. They cancelled my order and said they'd...
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2 comments
Anonymous
#1446212

The numeral 40 is spelled "forty" ; no "u".

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Review
#1210550 Review #1210550 is a subjective opinion of poster.
Product
Joann Fabric Gift Card
Pros
  • Variety
  • Coupons
Cons
  • Return policy
  • Inventory not kept track of
  • Gift card policy aka the sketchiest thing on the planet
Reason of review
Poor customer service
Loss
$42
Preferred solution
Full refund
Tags
  • Online Order

WORST CUSTOMER SERVICE | Joann Fabric

1.0
Details
Been waiting 25 days for me gift card to arrive to my sister for her birthday gift. They give me some BS THAT it take time. They are horrible. So do not deal with them.
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Review
#1078932 Review #1078932 is a subjective opinion of poster.
Product
Joann Fabric Gift Card
Reason of review
Problem with delivery
Yesterday, I was purchasing a few items with a Visa gift card when I noticed they weren't running up at the price I thought they were. I asked to have them taken off when the clerk told me that he would issue a refund, but had to complete the sale. Then he tells me...
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1 comment
Anonymous
#1359333

They can't. You're an ***.

Visa gift cards work only one way. You can't put it back in there like a debit card. The registers in any store freeze and mark the employee for fraud if they try to override it so he/she is not going to put their job on the line for your small return.

Take the gift card and use it at the store. Simple

Review
#1044464 Review #1044464 is a subjective opinion of poster.
Product
Joann Fabric Gift Card
Cons
  • Staff customer service
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund

Don't buy JA gift cards! | Joann Fabric

2.4
Details
I ordered using an electronic gc and a regular gc from JoAnn's. One of the items on my order was cancelled by them (after they had already confirmed my entire order and deducted the amount from the gc's) and they did not put the amount back on either gc. It's been over 2 weeks and 2 e-mails, and I had to call today. They are sending me a separate gc which should take about 2 weeks - I am not happy at all about this, especially since they are the ones who cancelled the item and then did not credit either of my gc's! I guess they really don't want people to shop with them.
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Review
#1029129 Review #1029129 is a subjective opinion of poster.
Product
Joann Fabric Gift Card
Cons
  • Overall web customer treatment
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Joann Fabric Customer Service

Website:
www.joann.com
Mailing Address:
5555, Darrow Rd
Hudson, OH 44236-4054
USA
Phone:
(888) 739-4120
All Joann Fabric Contacts

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