Joann Fabric Customer Care Review from Auburndale, Florida

75 of 421 Joann Fabric reviews

I hate Joanns in Brandon Fl, they operate just like Walmart! You can get in but it take over 20-30 mins to check out! Grrrr not worth it!

#hiremorepeople #longlongline #hatethisstore

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Order processing issue
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Shopping
review #847343
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75 of 421 Joann Fabric reviews
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Anonymous

Jul 14 #1184890 Muncie, Indiana, United States

This is how Joann operates (I work there): they go: okay, you made x number of dollars LAST week, so THIS week you have x number of hours for payroll. We are *always* understaffed, and sometimes operating on a skeleton crew of ONE person working at the cash register and the manager working at the cutting counter! So not only are the employees overworked, but most irritating is the customer gets stuck *waiting* forever! Its no wonder the store looks messy when you have ONE person trying to cut everyone's fabric, put away all the fabric, put away any stock, and trying to tidy all the fabric that has been messed up. Or when the ONE person working the cash register at night is supposed to not only help all the customers by checking them out, but assist ppl in finding items they're looking for (which sometimes is just "where's the elastic and other tines someone who wants advice on how to make something they saw on pinterest while everyone in line is *waiting*), and in between all of that, stock. Then, try to sweep the ENTIRE STORE, vacuum, clean the windows, empty the trash, and clean both bathrooms, before 9:30pm, BC since they don't have hours to schedule ppl, an hour and a half of cleaning is supposed to be done in 30 minutes! This does not include putting away items customers decided they don't want, and walking every aisle to make sure the store is " recovered". I love working there, but they need more staff FOR SURE!!

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Anonymous

Jul 02 #1180426

I have the same problem with very long lines and a lack of checkouts open at the Schererville, Indiana store. There were at least 20 people in line when I approached the area so I walked out without buying again yesterday, along with another lady that had young children with her.

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