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Try an diffrent store in the area. | Joann Fabric in Indianapolis, Indiana

1.0
Details
Not all stores follow the policy. Some will take back partial fabric. If you dont have a reciept how do they know how much you purchased. Joanns policy vary from store to store and manager to manager. They have zero consistency. I know this for a fact. Worked there 13 years. They will even take back product without the packaging. This also is dependent on manager , cashier following policy or just not caring. Joanns was bought by Leonard Green and Co 5 or 6 years ago. They dont respect their employees. It's all about profit for investors.
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Review
#1758377 Review #1758377 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
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3.9
Details
Be careful when you pick online to pick up store whoas - Joann Fabric
Are Joanns torque at the Alameda Crossing Dental Arizona does not have anybody that full-time processes for online orders. When I order something from their online pickup in-store it takes him at least a full day is not sometimes too. But any other stores in the valley...
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Review
#1740252 Review #1740252 is a subjective opinion of poster.
Service
Joann Fabric Customer Care

No way | Joann Fabric in Loomis, California

They did not match the store price for the same item.
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1 comment
Anonymous
#1796118

Boo hoo!

Review
#1735443 Review #1735443 is a subjective opinion of poster.
Service
Joann Fabric Customer Care

If you want to cancel an order with Joann.com, good luck. It’s very hard to get in touch with them either by Email or even worse by phone. | Joann Fabric

I ordered the wrong item, tried to cancel it, and I’m having a very difficult time doing that. The customer service number they list is not a working number. Good luck getting them to answer your Emails also.
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Review
#1723020 Review #1723020 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
Reason of review
Poor customer service
Loss
$85

Can’t get into my account | Joann Fabric

5.0
Details
I have the app but I forgot my password to the app
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1 comment
Anonymous
#1790549

good luck with that.......

Review
#1714283 Review #1714283 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
Pros
  • Choices of fabric
Cons
  • Order being cancelled
Reason of review
Good customer service
Tags
  • Customer Care Attitude

Joann store Lacey, Washington | Joann Fabric

1.8
Details
Was recently at this store 3 days ago. Found the store to look like a garbage dump. Floors dirty looks like it hadn't been cleaned in very time, these tall massive racks which handicap people like me can't navigate. Very unorganized. Staff uneducated, very poor customer service at cutting table when its not busy. Some staff not properly dressed for work.
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1 comment
Anonymous
#1804099

This store pays minimum wage. If every employee was an expert in every item, we wouldn't be working there. Geez.

Review
#1698194 Review #1698194 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
Pros
  • Variety of products
Cons
  • Lack of customer service
Reason of review
Poor customer service
Tags
  • Snooty

Customer service | Joann Fabric

1.0
Details
Why don’t you have a customer service phone number that works?
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1 comment
Anonymous
#1772343

Repeatedly tried number after number and none of them worked. The last number listed as a customer service number sent me to India to the credit card and gift card center. They could not help me nor transfer me to someone who could.

Review
#1694608 Review #1694608 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
Reason of review
Pricing issue
Preferred solution
Call me
Tags
  • Coupon Policy

Online ordering experience and reaching out to them stinks. | Joann Fabric

2.6
Details
I sent you an email right after I ordered online Oct. 2, 2019. No one contacted me as of yet. Today the 4th, I get an email survey asking if the customer service rep answered my questions. How can I answer if they didn't contact me? I tried to call the 1-888-739-4120 and Verizon said it couldn't go through and check the number. I did, it was correctly put in my iPhone. Does anyone take a request of a problem or complaint anymore? Very disappointed in Joann Fabric's online ordering.
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Review
#1671724 Review #1671724 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
Pros
  • Online ordering is easier
Cons
  • Discount not applied
Reason of review
Poor customer service
Loss
$18
Preferred solution
I just want the 40% off that I tried to apply and it took but didn't show up at the end of the transaction

Damaged product | Joann Fabric

2.3
Details
Damaged product - Joann Fabric
I order a planner from the website and it was completely bent on every corner. This isn’t the first time it happens either. The product came in a plastic bag in which case it should come in a box to prevent it from getting damaged.
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Review
#1667968 Review #1667968 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
Tags
  • Online Order

Contact Joann Fabric Customer Service

Website:
www.joann.com
Mailing Address:
5555, Darrow Rd
Hudson, OH 44236-4054
USA
Phone:
(888) 739-4120
All Joann Fabric Contacts

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Joann Fabric reviews

Inaccurate pricing | Joann Fabric

2.2
Details
Im very often overcharged on my purchases. Cashiers arent as knowledagable. Good place to shop and friendly staff but their prices is twice as as any other store. I also find prices are not updated on the shelves. And they dont honor it. Items ring up higher on the register. They wont do anything to adjust it to the shelf price.
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Review
#1667813 Review #1667813 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
Pros
  • Friendly staff
Cons
  • Being triple charged
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • Poor Inventory Control