Product: Joann Fabric Customer Care Clear all filters (99 of 99 reviews match)
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Tried to get an item for 2 months. Was told that corporate sends item & they have no control over what they get. Ordered what i needed & had to pay shipping & wait almost a week for it. I got a very large sale and went back in still not there Manager assured me she was...
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Anonymous
Anonymous

Amazon is cheaper... duh.These are always so funny to read. Almost everything you're complaining about isn't really anything out of the ordinary."Was told that corporate sends...

2.8
Product
Joann Fabric Customer Care
#1238760
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I shop at Joann's regularly. The fabric counter is ALWAYS busy even if their isn't a sale or coupon. As a member of the Hospitality industry I try and read and use the names of the employees who are helping me and give me the best smile and attitude possible because...
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3.0
Product
Joann Fabric Customer Care
#1236585
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Tried to purchase something at the advertised discount, was told that they would not match THEIR OWN website and I’d have to order online for pickup. This makes no sense since I was holding the product in my hands and they could only sell it if I originated online....
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1.9
Product
Joann Fabric Customer Care
I didn't like
  • Employee attitude
  • Service
#1233450
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I made the mistake of downloading the Joann stores app. I got blasted with emails multiple times daily and nightly. The 2am emails woke me up. I immediately contacted their customer service and asked that they stop sending emails. They still continued for weeks. I...
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Anonymous
Anon

Or, you know...turn off the email notifications at night so they don’t wake you up...

Anonymous
Anon

If it is coming from the same email address, just block it. I had to do that with another company since it took to long to be removed from their list and I was continually get...

2.6
Product
Joann Fabric Customer Care
I didn't like
  • Lack of customer care at corporate level
#1226112
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Placed an online order this morning where the fabric was 50% off online. Never received confirmation email or ready for pick up. Got to the store and was told 3 yards of fabric had been cancelled because they didn’t have it in stock. The clerk that gave me my order...
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Anonymous
Anonymous

THANK YOU!

1.0
Product
Joann Fabric Customer Care
#1219812
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I visited this location today, 3/19, around 2pm.I chose some color-coded clearance fabric but no legend was posted as to what the colors meant. I asked an associate and she said I would have to bring the bolts to her and she would scan. I took a ticket and waited my...
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1.0
Product
Joann Fabric Customer Care
I didn't like
  • Customer service - fabric department
#1214671
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I feel the frustration of trying to shop at Joanns. All person to person experiences aside, it comes down to two factors that matter to us would be consumers. The first is that they are badly understaffed. The second is that they have very little of any quality to...
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Anonymous
Najahjayne

I have worked there for 8-1/2 years, and I couldn't agree more! I DO have sewing knowledge (a degree in fashion design), and even after 8-1/2 years, I STILL don't make even $1...

Anonymous
Anonymous

The company is owned by an investment company.so all they care about is profit.

1.0
Product
Joann Fabric Customer Care
I didn't like
  • Most everything
#1208448
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Joann Fabric - Poor customer service

After standing in line for 15 minutes trying to check out with only two people then one of the people goes on break and when I complain to the manager with only one person there to check out people they said they’re doing the best that they can’t this is an ongoing problem with Joannes fabrics
2.5
Details
Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
Product
Joann Fabric Customer Care
#1202281
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I went in to purchase a lot of fleece and sherpa since it was on sale.I couldn't find fleece on the floor and asked 2 employees that just pointed in a general direction of several racks and said "over there". In the meantime I went online while in the store and ordered...
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3.0
Product
Joann Fabric Customer Care
#1194933
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I have ordered or shopped at Joann’s for years.I recently placed an order for yarn, as it was a good price and I have lots of projects coming up. The total was $131.62. I saw the pending transaction in my bank account, as usual. The big difference was that the next day...
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3.9
Product
Joann Fabric Customer Care
#1194754
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