Product: Joann Fabric Customer Care Clear all filters (74 of 74 reviews match)
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Joann Fabric - Poor Customer Service
I ordered items on cyber Monday, got a email on the 2nd of Dec.advising that items were canceled. Called the Cust service number and got a very rude rep that advised me the warehouse was out of stock. After advising her that if I went back online the items were still...
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2.0
Product
Joann Fabric Customer Care
I didn't like
  • Customer service rep via cust service 800 number
#1140903
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I needed several yards of fleece cut. The lady at the cutting table refused to make the cuts I needed, even though there was no one else waiting and she had made me stand there waiting for her to finish chatting about nonsense with someone else for minutes before even...
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Anonymous
Beth

I've worked at fabric stores before, and while rudeness is unforgivable, not cutting your fleece into separate cuts is absolutely correct. Fabric stores sell you the raw mate...

Product
Joann Fabric Customer Care
#1106592
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I was looking at bolts of fabric on the wall, two women with a teenager were next to me looking as well.They saw I had picked up a precut fabric square and asked how big it was. I said 18 x 21 inches. They said they needed 3/8 of a yard, for their daughter sewing class...
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Anonymous
Jackie

I work at JoAnns. Thank you for appreciating the tough job we have dealing with these customers. Nobody knows basic math. It is mind blowing. They also don't understand that w...

Anonymous
Anonymous

customer service number 8563246312

4.4
Product
Joann Fabric Customer Care
#1098754
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Joann Fabric - Terrible customer service

#1097823
Received a cross stitch that had been returned and partially done. The previous customer return slip still in package. Tried calling customer service. On hold over 20 minutes. Terrible terrible service. Well see if it gets worse. Im requesting a call from you. Mike Rowland 208-630-4212
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Joann Fabric - Product return

#1094086
Advice to all that pay large purchase in cash, please don't, store will tell you they don't have enough cash to do a return even though they take your cash upon purchase, what a headache .
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Joann Fabric - Return policy denial

#1080353
5.0
Details
I bought 2 Kaffe Fassett books at the Colma, CA store. I took them home and realized I already had the same books (the Morocco one and Quilt Grandeur- I'm getting a bit feeble-minded!) So I took them back with the receipt and was told books weren't returnable, even though the back of the receipt says everything is. I emailed Joann Customer Service twice with no reply.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Joann Fabric Customer Care Review

#1005397
2.7
Details
Was trying to check out, and this woman was clearly trying to get me off the register. I understand she was getting called over but I've never felt so rushed and like such an inconvenience at a store.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
North store, Spokane.Got number, 2 ahead of me. Counter person very fast and pleasant checking everyone has number, another person in line. Counter person called for backup 3 times in addition to answering phone, answering location of product for customers plus...
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3.0
Product
Joann Fabric Customer Care
#1084406
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I am from Canada but shop in the States all the time.I called Bellingham Joann's store today four times. Three times they had me on hold, transferred me and I was disconnected. Finally someone in the fabric area talked to me. I had measurements of two window seats I...
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Anonymous
anonymous

craft cutomers can be the worse customers EVER!!! I hae seen this numerous times standing in line. At Joanne's there is a bell at the checkout counter. You ring the bell and s...

Anonymous
anonymous

I am not sure if I understand your gripe. Ok you called Joann, and you had your "measurements" and you wanted them to tell you how much you will need of a certain fabric? Ther...

4.3
Product
Joann Fabric Customer Care
I didn't like
  • Knowledge or support from your retail staff
#1075170
Reply to reviews
I am typically not one to leave negative reviews.In fact I never had but for SOME reason. Every time I visit the Joanne's fabric on Morse road, I am never helped by any worker. Not only is it hard to find a worker, but when I do find one, they never help. I often will...
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Anonymous
Retail

Working in retail nowadays is a different set of problems. We can not afford to have employees in any size store when the first transactions if the day are 500 bucks in retur...

Anonymous
Anonymous

I agree with the other comments also being an employee of Jo-Anns corporate does not give us the hours to have enough employees so I often run back and forth to help whoever I...

Product
Joann Fabric Customer Care
#1071228
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I was at Cranberry Mall, Cranberry Twp., Pa.today. While I was checking out the Employee was very rude, unprofessional, like I was bothering her. I have spent a lot of money in this store. She needs to be fired!! Other customers were complaining about her as well. I am...
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Anonymous
Retail

Everyone says they spend a lot at the stores. You do not. Unless you're dropping 500 a week, you are a customer. Like the other 800 a day before you. You also swamp the c...

Anonymous
Anonymous

First of all, no matter how much you spend makes no difference to the cashier. It's not an easy job dealing with entitled customers all day! Show some empathy. Geez!

Product
Joann Fabric Customer Care
#1061246
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I was in Joann on June 6th to purchase some belt materials to use for a pocket book.I told the material clerk how much I need.When I seen that what she cut was not enought. I apologize and told her that I needed a long piece. She got a mad look on her face ..like she...
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Product
Joann Fabric Customer Care
#1057920
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I will start by saying that my daughter and I are frequent shoppers at Joann's, that is until may last visit today.I had purchased several skeins of yarn in November 2016 for several projects I was making for Christmas and birthday gifts. I purchased extra to make sure...
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Anonymous
Anonymous

I am really sad to hear that because I am a manager at one of the Jo-Ann's and yes it does not say that on the receipt and you can return anything it doesn't matter how long i...

Anonymous
Anonymous

I work at a different Joann store and we return stuff with no real defined time limit. After 90 days the register gives a pop-up warning that it's been that long since the pur...

1.0
Product
Joann Fabric Customer Care
I didn't like
  • Return policy
#1054531
Reply to reviews
I needed one piece of fabric cut.Have to take a number I was 96. They were cutting number 90. They kept saying " go shop and we will call you" so I went to yarns. They called out "Number 95, 96, 97? Now helping 98. I walk back to cutting table. When she called out...
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1.0
Product
Joann Fabric Customer Care
#1040010
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