Product: Joann Fabric Customer Care Clear all filters (0 of 134 reviews match)
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This is my attempt to resolve this issue: To Joann’s Customer service, I do hope that this matter will be resolved quickly. Over the last week, I have spent over three hours on the phone with representatives from your company. Yesterday, I talked with a representative...
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Joann Fabric Customer Care
#1419073
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The store on Rte41 Sarasota FL is NEVER adequately staffed. Today, Nov. 28 at 4:00,for example, my friend and I went to the store for ribbon and specialty needles. Searching in vain for an employee, my friend was reduced to asking a client for help. When we got to the...
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1.0
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Joann Fabric Customer Care
#1410024
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I placed an online order to be picked up the same day. Two days later they still do not have it ready because it is still in the back in freight and not unpacked. They doubt they will have unpacked in a week! Why do they call it online ordering with same day pickup,...
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Anonymous
Anonymous

I used to work at Joann’s. Unfortunately there are not enough employees to do the work necessary. Nobody want s to work there. Most people quit within a few weeks of being hir...

1.0
Product
Joann Fabric Customer Care
I didn't like
  • Online ordering in store pick up
  • Online order pick up same day
#1399405
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My husband purchased a Cricut for me for me birthday September 25th, 2018 they took the money out of his account was shipped September 27, 2018 delivered October 1, 2018 then again he received another withdraw on his account from Joann's for the same account $302 and...
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1.0
Hadley, Massachusetts
Product
Joann Fabric Customer Care
#1396438
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Usually OK in this particular Joannes. However this trip was fraught with unsatisfactory outcomes. 1. Although there were very few customers in the store, when I asked a clerk who was nearby where I could find a how to book on crocheting she pointed me in the general...
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4.2
Product
Joann Fabric Customer Care
#1374572
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MY SISTER AND I FREQUENTLY GO TO THE LANCASTER, OHIO FABRIC STORE AND I WANT TO LEAVE MY OPINION ABOUT THE SERVICE . KATHY , BONNIE , ROXANNE , AND DEIRDRA ARE THE LADIES ( EMPLOYEES ) WHO HELP US . THESE GIRLS , ESPECIALLY KATHY , ARE THE NICEST AND MOST ACCOMMODATING...
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5.0
Product
Joann Fabric Customer Care
I liked
  • Advertised prices
  • Has a lot of items to choose from
  • Choices of fabric
#1373845
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Your stores make it harder to shop in every time I go there. Hard a 60% coupon on an 1 regular priced item and couldn't use it because I didn't have app. Trying to get fabric cut is a chore as no one is helpful. Your competition, Hobby Lobby bends over backwards to...
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Anonymous
Anonymous

Try working for them. They treat their employees like dirt! No raises, bonuses or even a kind word. They keep payroll to a minimum so there is never enough people to run a sto...

Product
Joann Fabric Customer Care
#1354800
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I am a designer and placed a custom order at a store location which never came and I received conflicting information concerning the order’s whereabouts. The store manager came on the phone to help but was beyond rude, had no customer service skills and hung up on me...
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FallaciousSnail
FallaciousSnail

Your customer service is beyond rude. Should we apologize for trying to buy something or get help from your employees. This is common in every JoAnnes I have been in.

Product
Joann Fabric Customer Care
#1353589
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Joann Fabric - My experience is always worst with Joann

Whenever I bought an item and asked to apply coupons . They were rude . They were always rude and had bad behavior. Sometimes they were loud while billing .
1.1
Details
Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Value for money
Product
Joann Fabric Customer Care
#1352787
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before my experience today I had nothing but good things to say about your store. However after my experience today I don't see myself returning. I was waiting in line where a grown women came over and ripped something out of my 2 year hand. Now I understand that your...
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Anonymous
Anonymous

What? You sound a little crazy yourself. Joann’s is probably happy you won’t be returning!

1.0
Product
Joann Fabric Customer Care
#1350208
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