Product: Joann Fabric Customer Care Clear all filters (0 of 118 reviews match)
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I am a designer and placed a custom order at a store location which never came and I received conflicting information concerning the order’s whereabouts. The store manager came on the phone to help but was beyond rude, had no customer service skills and hung up on me...
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FallaciousSnail
FallaciousSnail

Your customer service is beyond rude. Should we apologize for trying to buy something or get help from your employees. This is common in every JoAnnes I have been in.

Product
Joann Fabric Customer Care
#1353589
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Joann Fabric - My experience is always worst with Joann

Whenever I bought an item and asked to apply coupons . They were rude . They were always rude and had bad behavior. Sometimes they were loud while billing .
1.1
Details
Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Value for money
Product
Joann Fabric Customer Care
#1352787
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I don’t want the Joann’s fabrics sales. I regret signing up for the website messages. There seems to be no way to unsubscribe. I’ve called customer service; tried to RPLY: STOP; did not open the message, sent the 42 letters and numbers,but your messages keep coming! I...
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Anonymous
A Person

Coupons are for all customers, not just for people who sew.

Anonymous
Anonymous

Don’t sign up for text messages if you don’t want them. Duh!

Product
Joann Fabric Customer Care
#1346671
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Extremely bad customer service! Today I went to the lawrenceville, NJ store and I am still traumatized by the employee who was working at the fabric department. Her name is Susan and she was screaming and yelling at me. All I said was I think this fabric is 30% off and...
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Anonymous
Anon

If her behavior is as bad as you say, you should immediately show that recording to her manager.

Anonymous
Jill J

I am surprised you had a “traumatizing” experience at this store. I have been a frequent customer since June 2018, signing up for multiple classes and purchasing $100’s of dol...

1.3
Product
Joann Fabric Customer Care
#1321926
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First of all, there are NO decent fabric stores in the Charleston, SC, area. This frustrates me. Joann Fabrics advertises as a FABRIC Store but it is really more of a craft store. Yesterday, August 4, a SATURDAY, I visited the store. When I went to the fabric cutting...
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Anonymous
Former Joann Cashier

And what, exactly, did you want the one on the phone to do? Drop everything and wait on you hand and foot? You don't know what was on the other line. It might have been a pers...

Anonymous
Anon

Wow, you need to learn some patience and respect. How would you like it if I showed up to your work and left all my stuff in your floor? You wouldn't. It's not the fault of th...

Product
Joann Fabric Customer Care
#1321908
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This morning I called the Joann Fabrics Store located in Monroeville, PA and asked if I could bring my 12 week old puppy with me to grab few supplies and the guy who answered the phone said that as long as the puppy was in the cart it would be fine. Well, when I got...
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Anonymous
Former Joann Employee

Technically it IS policy to only allow service dogs. Regardless of the manager's personal opinions. It is always possible the person you initially spoke with wasn't fully awar...

Anonymous
Jane

As a customer of any store, I do not want to shop in the stores where people have to bring there animals there with them. I have caught ring worm from petting one dog which I ...

4.3
Product
Joann Fabric Customer Care
I liked
  • Lady at the cashier is super sweet all the time
I didn't like
  • Tyler and the older woman at the cutting desk
#1321839
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I crochet afghans pretty quickly and go through a lot of yarn. I like Joann's because they have a lot of different colors of yarn. The Joann that is closest to my house is 12 miles away from my house and most of the driving I do is on an extremely congested road. But,...
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Anonymous
Former Joann Cashier

Sadly, due to poor staff and hours management, that lone cashier may have been the only one in the whole store. My store also had 6 registers (one of which was broken and they...

1.0
Product
Joann Fabric Customer Care
#1307954
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I have never been in any store that the term "customer service" is almost non-existent. The store consistently opens late (after 9a). Staff arrives either at or shortly after 9a and quickly disappear within the store (probably in a back room) - until they are ready to...
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Anonymous
Anon

Next time you go, check out the bottom of your receipt. Joann recently set up a website where you can leave reviews and feedback about your experience and the info is printed ...

Anonymous
Anonymous

If u pay there salary then they should get a raise

1.0
Product
Joann Fabric Customer Care
I didn't like
  • Lack of customer service
  • Crappy customer service
#1307478
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Saw online that store was dog friendly if leashed. Took mine and put her in cart on a dog cushion of mine. Was rudely asked if she is a service animal, I answered no and I was asked to leave. Not nicely but in a stern, demanding way.
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Anonymous
Former Joann Cashier

They welcome service dogs. Pet dogs are not welcome. The best way to guarantee Fido won't *** on some fabric, or bite someone, is to keep him out of the store. Service dogs ar...

Anonymous
Anonymous

The store is service dog friendly. They sell food products so according to most municipal codes, animals and food are a no no. If you don’t like it talk to your locally electe...

Product
Joann Fabric Customer Care
#1306863
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Horrible Customer service unprofessional workers that are not willing to help you. I went to the store on La Cienega and Pico big store with no one to help. I asked a simple question about a length of a special cord that I need for a Special project I needed 100...
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3.0
Product
Joann Fabric Customer Care
#1267729
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