Filter by rating :
filters
1.5
Details
They say they accept competitor coupons.. says so on their website and on signs in the store. I had a competitor coupon for 40% off a regular price item. The coupon was refused at the register apparently because the coupon didn't list an exact item (including brand...
View full review
Review
#1589242 Review #1589242 is a subjective opinion of poster.
Service
Joann Fabric Cashier
Pros
  • Choices of fabric
Cons
  • Managers - customer service
  • Not honoring coupon sale price
Reason of review
Poor customer service
Loss
$5
Preferred solution
Let the company propose a solution
Tags
  • in-stock
  • Coupons Scam

Worse cashier | Joann Fabric in Olympia, Washington

3.9
Details
11-24-2018 5:17:22pm cashier #760765 Cashier called me over, “Next!” Walked up to her and smiled at her. She glared at me wordlessly. No, “Hi” no “did you find everything you need” no “how are you” no “thank you.” Just silence and no eye contact. At the end of the transaction, she thrust a receipt at me. I just stared at her to see if she’d speak to me. Not a word, just shoved the items across the counter at me after I took the receipt. Just wow! Wow. How about a bit of training in customer service.
View full review
Review
#1422828 Review #1422828 is a subjective opinion of poster.
Service
Joann Fabric Cashier
Pros
  • Advertised prices
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Train your people to be kind!
I've become more annoyed with JOANN because no matter what location I go to, every time I go to check out the cashier asks me if I want to buy scissors that are on sale or candles on clearance or even remnants. If I want scissors, I'll buy scissors. If I want a candle,...
View full review
1 comment
Anonymous
#1653168

Lol, what Amish shop at Joann’s? You do realize that employees pushed to upsell? The employees hate it as much as you do.

Review
#1378626 Review #1378626 is a subjective opinion of poster.
Service
Joann Fabric Cashier
Reason of review
Poor customer service
Fro twice already, when there's a sale on the designer paper-crafting and stamping/stamping supplies, I see confusing promotion in stores. The promos are 25% off designer paper-crafting collection (like Tim Holtz) and 40% off stamping/stamping supplies. At 1 location,...
View full review
1 comment
Anonymous
#1563098

The signs state specifically what’s on sale. Unfortunately when you have more that one type of thing on the end cap one sign might not apply to things.

Confusing? Yes!

I’m sure the products rang up as 40% from different locations, the signage just confused you. Usually if you tell the cashier they will give you the lower price under those circumstances.

Review
#1357965 Review #1357965 is a subjective opinion of poster.
Service
Joann Fabric Cashier
Reason of review
Pricing issue
I was asking the cashier questions about the current sale . I had about 4 items to purchase. As he was talking I asked him to please repeat part of it because he was talking fast and I am hard of hearing. Instead of just slowing down, the fellow actually yelled...
View full review
1 comment
Anonymous
#1559117

I had two days of training when I started working. My third shift was 8 hours on Black Friday.

I was one of the lucky ones as far as training goes. Pity it wasn't my store.

I've got hard-of-hearing family members and I usually have to tone my voice down for work. I could have helped you just fine.

Review
#1291041 Review #1291041 is a subjective opinion of poster.
Service
Joann Fabric Cashier
Reason of review
Poor customer service
Tags
  • rude employee
I was in round lake in Illinois store!!! There is an old lady works there tall short hair wearing glasses not sure what her name !she is resist big time or sick look what she did!! Was in the register finishing up she handle me the recipe without saying any words and...
View full review
Review
#1263436 Review #1263436 is a subjective opinion of poster.
Service
Joann Fabric Cashier
Reason of review
Poor customer service

Rude and disrespectful Cashier Name Kate | Joann Fabric in Virginia Beach, Virginia

5.0
Details
She deliberately walked away from my husband when he asked for her assistance. Then she lied about trying to find my husband because she didn’t know which aisle he needed her help with. Sh turned her back on me while I was talking to her. I asked the customer in line if she saw what Kate had done and she shook her head and said yes. He refused to help us because my husband is a black man looking to conduct business with this company. I will never recommend anyone to this store ever!
View full review
Review
#1243756 Review #1243756 is a subjective opinion of poster.
Service
Joann Fabric Cashier
Reason of review
Poor customer service

Customer services | Joann Fabric in Loveland, Colorado

1.0
Details
I was in line to pay trying to get coupons on my phone when it was my turn the cashier did not offer any help whatsoever to get the proper coupon. She just stood there like a deer looking into headlights look. Purely rude and downright unpleasant. When I got the, what I thought would be the right coupon, she said. “Nope, not that one.” Nothing like a little friendly customer service.... NOT! This was a the Loveland store 4-22-18 01:59:34 002124 05 748202
View full review
Review
#1238732 Review #1238732 is a subjective opinion of poster.
Service
Joann Fabric Cashier
Reason of review
Poor customer service
3.3
Details
My experience with staff when picking up online orders has been extremely disappointing. We own our own business and it is not always convenient for me to get to Joann’s when it’s convenient for the store. I was very happy to see that Joann’s began using online...
View full review
Review
#1207550 Review #1207550 is a subjective opinion of poster.
Service
Joann Fabric Cashier
Cons
  • Online ordering in store pick up
Reason of review
Poor customer service

Contact Joann Fabric Customer Service

Website:
www.joann.com
Mailing Address:
5555, Darrow Rd
Hudson, OH 44236-4054
USA
Phone:
(888) 739-4120
All Joann Fabric Contacts

Joann Fabric Reviews

  1. 178 reviews
  2. 110 reviews
  3. 91 reviews
  4. 56 reviews
  5. 32 reviews
Joann Fabric reviews
3.6
Details

Update by user Mar 06, 2018

I called the toll free number and spoke to a live person.

Original review posted by user Mar 06, 2018

I purchased a styrofoam cutter which did not work and I no longer wanted it. A clerk named :::::::: checked me out of the store I asked her specifically if I could use a discount coupon on my purchase and she said yes. one week to the day later after purchasing over...
View full review
Resolved
Review
#1203843 Review #1203843 is a subjective opinion of poster.
Service
Joann Fabric Cashier
Reason of review
Return, Exchange or Cancellation Policy