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2.5

I contacted my local Joann's which was very helpful in telling me who had the fabric I desperately needed in stock. The only store that showed it in stock is an hour away from me.

I called that store at 930am to be sure it's in stock before taking that drive. An older woman told me she'd look when she had time and call me back because she was the only one until noon. so at 1pm when I had still not heard back, I called back. I got someone else who told me 5 people were ahead of me for fabric in stock calls.

I honestly feel that was exaggerated since I called 30 minutes after the store opening. Anyway this person told me I'd get a call after they looked. It is now 8 hours later and I never got a call. How hard is it to look on a shelf and see if the fabric is there?!

I just needed a yes or a no. I am so extremely upset with this company now and will now have to make the drive during traffic hour after waiting ALL day for a call back. And on top of that I have little to no time to do a custom dress that I need this fabric for.

In my opinion this is the worst customer service I have ever experienced with Joann's and I am a repeat customer. Obviously this store needs help.

Reason of review: Poor customer service.

Location: 16626 Southwest Fwy, Sugar Land, TX 77479, USA

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Guest

Oh, ok so theyโ€™re just supposed to ignore all the people who are actually in the store...

Guest

Did u forget what time of year it is. Christmas season.

Very very busy time of year. Have u not ever forgot something when ur busy.

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