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Ordered craft supplies for a school project a month in advance, will not be delivered until past the project due date. I contacted customer service cause it had been 7 days since i ordered and still hadn't received any tracking information, thats because it hadnt even been processed yet, i asked if i could just cancel at that point so i could order elsewhere, i was told that i could not as it was being processed.

Within an hour of that call i received an email stating the order shipped...will not be here till a week after the project due date.

Very upset as i ordered a month in advance! Poor customer service and care...will never make another financial contribution to Joanns...they could have made an attempt to right the wrong but offered nothing.

Product or Service Mentioned: Joann Fabric Shipping Service.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Feb 18.
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