I went in “my” store, 4600 Shelbyville Road Louisville, KY. 40207, yesterday, 10-27-2017, to find ONE spool of thread to repair my granddaughter’s slacks.
In 4 sets of really empty shelves that probably hold over a thousand spools of thread, I couldn’t find ONE the color I needed. The amount of thread missing was astounding. I finally chose one, but not what I needed. I also noticed 8-9 people in line to have material cut and that line didn’t go down while I was there.
There was stack after stack of huge boxes blocking the aisles, obviously needing to be opened to replenish the very empty shelves. It seems you have a lot of customers who aren’t being serviced well at all, not to mention the amount of sales you are missing by not having the personnel to replenish your store and wait on the customers properly who do find something they want. One spool of thread is not a big deal, but I would hope the impression and experience I had is. Store managing 101.
And your firewall blocks your own emails!
Reason of review: Poor customer service.