Joann Fabric - Denied use of coupons from other vendors
I had 2 coupons -- one from Jo-Ann and one from A.C. Moore. I wanted to buy 8 yds of elastic from the roll. The Jo-Ann coupon was used for the purchase of material. I was told the coupon was no good on by-the-yard goods but I could buy pre-packaged pre-measured elastic with the A.C. Moore coupon. Jo-Ann's only honours coupons from other vendors if that store sells similar items! Bigt deal! Am I supposed to drive all the way to A.C. Moore to see if they sell the same elastic by the yard. Apparently, according to the clerk who had personally been there, they do not!! I failed to see why I should be forced into using the coupon on just one 3-yard package of elastic and pay full price for the remainder.
The store is located at 4610 S. Cleveland Avenue in Fort Myers. I find this approach by Jo-Ann to be ***. The store was almost empty. Obviously in this economy the company is not interested in selling goods or helping customers. How un-farsighted can management be! We are tired of hearing "those are the rules" or "we can see the manager". He is only going to re-spout the same rules. You either honour other store's coupons regardless of what the customer wishes to purchase or you DO NOT. Get rid of all the tiny little details which upset and anger customers. Become more customer friendly. After all in Fort Myers there is only one readily accessible JoAnn and no other fabric stores. In our area you have a monopoly!
I did not buy the elastic but you lost a whole lot more -- good will. And, we customers remember how we are treated, and pass the word along. The words on the bottom of the sales slip made me laugh! You might want to read them too.
Anne M. Martin
8331 Whiskey Preserve Circle #430
Fort Myers, FL 33919
Review about: Joann Fabric Fabric.