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I bought a sewing machine in a JoAnn Fabrics store. The first time I used it was 3 months after purchasing it and found that the bobbin wouldn't fill.

I called the Singer Service Center after the 3 month warranty had expired and they extended my warranty for another 30 days, no questions asked. I then saw on a JoAnn Fabrics website that you can return the machine to the store where you purchased it, for whatever reason, within 90 days. With my extended warranty in hand, I took it to the store that I purchased it at. They exchanged my machine for a new one.

They never asked for a receipt, never asked for my name, never asked what was wrong with the machine, no questions asked, just exchanged it then and there. They didn't even check if I had a sewing machine in the sewing machine box that I brought in to exchange, could have been filled with rocks for all they knew.

That is the definition of trust. JoAnn Fabrics, you rock.

Product or Service Mentioned: Sewing Machine.

Reason of review: Reliable warranty.

Company wrote 0 private or public responses to the review from May 31, 2017.
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