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1.5

They say they accept competitor coupons.. says so on their website and on signs in the store.

I had a competitor coupon for 40% off a regular price item. The coupon was refused at the register apparently because the coupon didn't list an exact item (including brand name) just the percentage off one item and listed some exclusions. The item I wanted to purchase wasn't listed on Joanns or the competitors exclusion list. Not to mention I've used similar coupons in the past without issue.

Only now has it suddenly become a problem.

I looked all over their website and I couldn't find that "competitor coupon has to say the exact item" statement anywhere. I had to email customer support and they agreed with what I was told in the store.

The customer service at Joanns was completely unapologetic and no one has even attempted to resolve the issue with the transaction. The cashier charged me for things that I didn't buy and left off things that I did buy that were gifts and a valid receipt was needed in case of a return. I said I'd pay the difference if there was any.

But no response to that.

I bought the one other item I wanted from Amazon instead, and I got 20x's the quantity for the same price as Joann's.

I'm happy I shopped elsewhere for that. If you want to keep customers this is NOT the way you do it.

Reason of review: Poor customer service.

Monetary Loss: $5.

Preferred solution: Let the company propose a solution.

JOANN Fabric Pros: Choices of fabric.

JOANN Fabric Cons: Not honoring coupon sale price, Managers - customer service.

Location: 2020 Gunbarrel Rd, Chattanooga, TN 37421

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