Contact Information

Joann Fabric Phone Numbers

Toll-Free Number:

  • (888) 739-4120
  • (888) 739-4120
  • (888) 345-7674
  • (330) 463-3409
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Joann Fabric Chat:

Joann Fabric Email:

Corporate Office Address:

5555, Darrow Rd
Hudson, OH 44236-4054

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Summary of Joann Fabric Customer Service Calls

03:21 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Joann Fabric to Ask about:

Payments and Charges Question:

  • “Charged incorrectly for order”
  • “False charge”
  • “Double charged”

Request for Information Question:

  • “Inquiry”
  • “Product question”
  • “Question about an online order”

Shipping and Delivery Question:

  • “Order not shipped”
  • “Didnt get teachers discount or smiles credit”
  • “Shipping”

Cards Question:

  • “Merchandise gift card”
  • “Gift card error”
  • “Money not on store credit card”

Return/ Replace Question:

  • “Return status”
  • “Change address on account”
  • “Return without receipt”

Staff Question:

  • “Poor customer service. Cashier insisted all of the coupons on my app were only for online purchasing, which one was, the 20% but I purchased $209. 99 which included a sewing machine & should have received 15.00 off in store coupon from my app.”
  • “Poor customer service”
  • “Customer service”

Refund Question:

  • “Refund”
  • “Waiting for refund form over 2wks”
  • “Rrefund”

Account Question:

  • “Login”
  • “Can’t get into my account” , Review # 1714283
  • “My account password”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancelled order”
  • “Cancel your text messages to me”

Product/ Service Question:

  • “Can’t get my app to work ever”
  • “Last night I was trying to place an order I needed to have 6 yards of Viking fleece I want it all to be the same worked on it for an hour never could get it right finally placed my order and it is said free shipping then the free shipping was gone an”
  • “I placed an order after midnight, i may have forgotten to put down my email address, and i did not get a confirmation, but my card was charged. Thanks”

Employment Question:

  • “Paycheck not received”
  • “Paystubs verification”
  • “Job”

Website/ Application Question:

  • “Website sucks”

Other Question:

  • “Asking about sale dates”
  • “Problem with order”
  • “Can't find my order”

Joann Fabric Rating Stats

2.2 out of 5 stars
based on 467 reviews
See all 967 reviews

Rating trend


Joann Fabric Return Policy
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Joann Fabric Delivery Policy
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Joann Fabric Terms of Service
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Top Joann Fabric Services

Customer Care, Manager, Shipping Service

Top Joann Fabric Products

Coupon, Fabric, Gift Card

Joann Fabric Pros and Cons

Pros: Wide variety of prints, Friendly staff, Products, Choices of fabric, Has a lot of items to choose from

Cons: Poor customer service, False advertising, Bad manager attitude, Order being cancelled, False advertising of coupons


Joanne Fabric is a large retailer of fabrics and crafts that serves customers in their pursuit of apparel and craft sewing, crafting, home decorating and other creative endeavors. The company operates 751 stores in 48 states 516 small-format stores and 235 large-format stores. The small stores are considered to be those which average is less than approximately 24,000 square feet. The average of the large stores is more than 24,000 square feet. The small-format stores have a big choice of fabric and an edited assortment of crafts, artificial floral, finished seasonal and home decor goods. The large-format stores offer custom framing and educational programs in addition. Sewing and crafting classes and product demos are provided in participating stores of Joann Fabrics.

Joann Fabric is ranked 10 out of 186 in Craft Supplies and Tools category

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