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Contact JOANN Fabric Customer Service

How to Reach a Person at JOANN Fabric

Verified Contact Information

Toll-Free Number:

  • 1-833-931-0230
    CCPA Inquiries
Call customer service
Send Message

Customer Service:

  • 1-330-735-6576

Emergency/ Hotline:

  • 1-877-943-8435
    Get Help Hotline

Legal:

  • 1-330-463-3409
    Copyright Infringement Inquiries

JOANN Fabric Emails:

Customer Service
Online Classes
Fundraising/ Donations
Corporate Giving
Media
gethelp@joann.com
Get Help
joann@skylinefurnituremfg.com
Getting a Fabric Sample
legal@joann.com

JOANN Fabric Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular JOANN Fabric Phone Number
1 (330) 735-6576
Average Hold Time
Less than 1 minute
Average Calls duration
3 minutes
Most Popular JOANN Fabric Email Address
customer.service@joann.com
JOANN Fabric Live Agent Availability
81% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact JOANN Fabric?

Most Popular Number:

(833) 931-0230
CCPA Inquiries
Total calls: 745 Issues resolved: 18 Last call: Apr 14, 2026

The Joan Fabric has different opening and closing times, depending on the location and the day of the week. For example, Joann's hours in the Anchorage department are from Monday to Saturday according to this schedule: 9:00 am – 9 pm GMT-8. On Sunday, the store has a reduced working day, namely from 10:00 am to 06:00 pm. GMT-8. At other hours it is closed. To find out the specific opening hours of other nearby stores, visit the official website. Scroll down the page and select “Find a Store/Store Directory” in the Joann Fabric customer service section. You’ll see an interactive map, where you can choose the City and State you need with the precise store address.

If you need to contact the online store support, call the following Joann Fabric prone number: 330-735-6576. This service is available from Monday to Friday, 9:00 am – 6 pm EST. So, keep in mind these hours when you plan to contact the store team at the above telephone number.
If you select this way of Joann Fabric contact you’ll get help more quickly, whether what you need: ask in more detail about the composition of a certain fabric, find out about the presence of a certain color of beads, solve a problem regarding your order, or something else.

Did you call the support number, but the line was busy, or do you prefer correspondence to live calls at the above-mentioned Joann Fabric contact? Then communicate with the support team through the official site. Just leave a comment with your request regarding a specific product, order, delivery, or certain issue in the empty field of a special form. You’ll find it by clicking “Contact Us” in the lower-left corner of the main page. Don’t forget to fill out all the empty fields.
You can also communicate with customer care by writing a letter to the following Joann Fabric email: customer.service@joann.com. Despite the fact that the company doesn't provide an online chat, this method of communication is also convenient because you don’t need to waste your time visiting the live store.

PissedConsumer Club

Contact Information

JOANN Fabric Website:

JOANN Fabric Help Center:

Corporate Office Address:

Jo-Ann Stores, LLC
5555 Darrow Rd.
Hudson, Ohio 44236-4054
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00am - 6:00pm (EST)

More contact details

Summary of JOANN Fabric Customer Service Calls

4.4K TOTAL
CALLS
02:56 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JOANN Fabric?

Request for Information Question:

  • “Did i place an order”
  • “Asking about an 80.00 order”
  • “Order status”

Shipping and Delivery Question:

  • “Need my packages”
  • “Delivery enquiry”
  • “Mn deliver o 2 orders80. And 60 dolars”

Payments and Charges Question:

  • “Charged twice for product”
  • “Store credit question”
  • “Possible fraud”

Product/ Service Question:

  • “Purchase pending shipping”
  • “I made an order and there is still no progress in the order, they don't send me my order tracking number or anything”
  • “Product question”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Canceled order”
  • “Orders been cancelled!”

Cards Question:

  • “Cards that are left”
  • “I want to use my gift cards”
  • “Want to use gift cards”

Return/ Replace Question:

  • “Correct an email address”
  • “I need to change my email I typed my email wrong by mistake”
  • “Return”

Staff Question:

  • I have gone to Joannn’s fabric 3 times since November and for no reason have been treated rudely. The manager there is obnoxious! Other people have voiced the same opinion.
  • “Staff assaulted mr”
  • “Customer relations : a store manager”

Website/ Application Question:

  • “Order online”
  • “I have been scammed on your fabric site for 99.98 it's a foreign country canyon help me please”
  • “I’m trying to order online and the system will not accept the address”

Account Question:

  • “Can’t get into my account”
  • “App would not except my password. Shouldn’t need a password to have access to what is on the app including the coupons.”
  • “To get points added to account”

Refund Question:

  • “Refund on a canceled order”
  • “Refund of declined purchase”
  • “Refund”

Employment Question:

  • “Employment dates”
  • “W2 from previous years”
  • “W-2”

Other Question:

  • “Online order”
  • “Items are still waiting for arrival”
  • “No order #”

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