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Resolved: Great, but trying to let you know that your website will not allow me to complete purchase | Joann Fabric review

Update by user Dec 18, 2019

their website started working again- all set

Original review posted by user Dec 15, 2019

Sunday 12/15- trying to complete an online purchase but your website freezes up - ends on blank screen when I'm trying to pay! Wish you had customer service available on Sunday!!!
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1 comment
Anonymous
#1790548

This has happened to me so many times, it is a deliberate bug that they obviously dont want to fix.

Resolved
Review
#1732956 Review #1732956 is a subjective opinion of poster.
Reason of review
website will not allow me to purchase
Tags
  • Trouble With Website

When ordering online don't take the $ out of the bank until you know you have products in stock | Joann Fabric review from Green Bay, Wisconsin

1.0
Details
I ordered yarn online. It showed online that they were all in stock. They took the money out of my account but then canceled two of the skeins. The total is still for the full amount taken out. I am not a happy camper right now. I will shop at Michaels from now on.
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Review
#1726912 Review #1726912 is a subjective opinion of poster.

Online order issue | Joann Fabric review from Vestal, New York

Credit card, two different ones, cant go through. Call could t go through
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Review
#1726687 Review #1726687 is a subjective opinion of poster.
Service
Joann Fabric Sales Representative
Pros
  • No one else around to sell davric
Cons
  • Quality price and service suck
  • Duplicate charges
  • Store
Reason of review
Order processing issue

If you want to cancel an order with Joann.com, good luck. It’s very hard to get in touch with them either by Email or even worse by phone. | Joann Fabric review

I ordered the wrong item, tried to cancel it, and I’m having a very difficult time doing that. The customer service number they list is not a working number. Good luck getting them to answer your Emails also.
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Review
#1723020 Review #1723020 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
Reason of review
Poor customer service
Loss
$85

Can’t get into my account | Joann Fabric review

5.0
Details
I have the app but I forgot my password to the app
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1 comment
Anonymous
#1790549

good luck with that.......

Review
#1714283 Review #1714283 is a subjective opinion of poster.
Service
Joann Fabric Customer Care
Pros
  • Choices of fabric
Cons
  • Order being cancelled
Reason of review
Good customer service
Tags
  • Customer Care Attitude

Do no sign up for email | Joann Fabric review

1.8
Details
You get several emails a day. It never stops. All hours of day and night. Unsubscribing does no good, the emails keep coming. This is not a reputable company.
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Review
#1713269 Review #1713269 is a subjective opinion of poster.
Pros
  • Coupons
  • Online ordering is easier
Cons
  • To many emails
Reason of review
Access/ activation issues
Preferred solution
Stop the emails

Complaint about employees | Joann Fabric review

Manager was rude to an employeeand embarrassed her in front a line of customers
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Review
#1708031 Review #1708031 is a subjective opinion of poster.
Reason of review
Sensitive training for management
Preferred solution
Let the company propose a solution
3.7
Details

Update by user Dec 14, 2019

I never heard anything from Joann Fabrics. They don’t seem to care if they have unhappy customers.

I still firmly believe they have the worst customer service ever.

Their idea of helping is to say I am sorry. Don’t waste your time trying to complain.

Original review posted by user Nov 14, 2019

I placed an online...
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Review
#1707826 Review #1707826 is a subjective opinion of poster.
Service
Joann Fabric Shipping Service
Pros
  • Has a lot of items to choose from
  • Good prices and products
  • Lots of fabric options and coupons
Cons
  • No communication and lack of customer care at corporate
  • No communication and terrible customer care
  • Lack of customer care at corporate level
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Care

Beware of the SMILES PROGRAM | Joann Fabric review

1.7
Details
I will find another place to buy my sewing items
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Review
#1703224 Review #1703224 is a subjective opinion of poster.
Reason of review
Smiles rewards

Rewards | Joann Fabric review from Milpitas, California

1.3
Details
I STILL DID NOT GET TO USE THE REWARDS ON PRODUCTS I WANTED. HAD TO PAY REGULAR PRICE FOR A PIECE OF REMENANT THAT WAS 50% AND ANOTHER 25% ON TOP OF THAT. I WILL BE LOOKING FOR ANOTHER FABRIC STORE THAT TREATS THEIR CUSTOMERS RIGHT!
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2 comments
Anonymous
#1796119

Boo freaking hoo!

Anonymous
#1796325
@Anonymous

You need to understand Every time you earn rewards th we e is nothing to use them on. So many rules and exceptions that it sucks. Been back 1 time and same ole ***

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Review
#1703217 Review #1703217 is a subjective opinion of poster.
Reason of review
Manager was rude with Joanns cooperate office staff