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Waterbury, CT store--I am a crafter who frequently purchases pre-cut remnants. I just had ANOTHER issue with trying to purchase remnants less than 1 yard and being charged for a FULL yard! Last week I brought approximately six remnants to the check-out and saw the...
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Anonymous
Sue

First of all, there is no PRECUT remnants, a remnant is a remnant. You apparently dont work for this company and were not informed, the company changed the input for scanning ...

Anonymous
Heather

I work at JoAnn's in CT - we actually did a major system update. All remnants are entered just by scanning the barcode now. This new method actually leaves a lot less room for...

3.1
I liked
  • Mostly helpful and courteous staff
  • Selection of special fabrics
I didn't like
  • Result- overcharges for remnants
  • Lack of staff training
#1087617
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I was in the Mobile Joann's store & just needed a one inch swatch of 2 fabrics to check to see which would be a better match. I needed fabric $13 fabric to line drawers of a beautiful cabinet my husband had made. I was told that Joann's CHARGES FOR SWATCHES!! How...
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Anonymous
anonymous

What is 2 inches x 18 = ? ONE yard. Now imagine you have hundreds of people coming to the store and each wanting an inch or two and most wont buy the fabric they took swatches...

Anonymous
Anonymous64

Once saw a fashion student at the cut counter. She said oh please can I just get a "couple" of swatches. Cutter got okay just this once from the manager, help a starving stude...

#1087155
Reply to reviews

I also went to get fabric. It was 5 & the truck still hadnt come yet ! Have to make another 20 mile trip !!
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Anonymous
Mary

The store didnt have enough bolts of fabric for you, out of the hundreds they had on the floor, that you were waiting for a truck?? The truck doesnt have a set schedule and I ...

#1086601
Reply to reviews

Joann Fabric - WORST CUSTOMER SERVICE

Joann Fabric
#1078932
1.0
Details
Been waiting 25 days for me gift card to arrive to my sister for her birthday gift. They give me some BS THAT it take time. They are horrible. So do not deal with them.
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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
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Joann Fabric - Poor selection of fabrics

Joann Fabric
#1077689
3.6
Details
I have done several surveys on line and never got a response. Being the only fabric store in Shreveport and Bossier, LA the selection is poor and what they have has been there so long. They have more craft. I also have asked about shantung fabric. We just do not have a nice selection of fabrics to choose from please send more to the Jo-Anns in Shreveport, LA
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Joann Fabric - Repeatedly shorted on fabric amount

Joann Fabric
#1077535
2.4
Details
In the last 3 years I have purchased many pieces of fabric. I measure them when I'm home and 50% measure less than the amount of fabric I paid for. I think Joann deliberately and repeatedly cheats people on the amount of fabric they receive vs the amount they paid for. In dealing with customer service, they think it is no big deal. I think it is a systemic issue that Joann cheats people
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Joann Fabric - Awful

Joann Fabric
#1062110
1.7
Details
I was in the Medina, Ohio store today the checkout clerk RUDE..I will shop at hobby lobby from now on..I've spent tons of money at joanns but refuse to go back
Comment
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Layout of Store
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I love Joann Fabric but I am sooo tired of driving out of my way to get to one. There is one in almost every county around me, and they closed down the ONLY ONE we had in the CITY years ago. I put up with driving far distances for over 10 years to get to a Joann...
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#1085923
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On July 8, 2019 I needed 7 yards of a Home Deco. fabric. I called all the JoAnn Fabric stores in my area and beyond. No store had more than 5 yards. I called back to my local store and asked the manager why no one offered to order the fabric for me. The manager's name...
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Anonymous
anonymous

maybe you should have put a little extra effort into getting your post correct with the correct year. At the same time you are greatful for this clerk to go out of her way, an...

#1085555
Reply to reviews
I went into the store for fabric dye and remnants, also looked at prints. I had a 50% off coupon for regular price fabric. ALL fabric except a small, small amount was 20-30% off, making my 50% off coupon void. Remnants are an ungodly price. Our joann was a Hancock...
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Anonymous
anonymous

1) your 50% off coupon was NOT null and void, it just didnt apply to anything you thought you were entitled to. 2) remnants are 50% off the going price which means if that pie...

Anonymous
Kit

Yeah BUT Hancock Fabrics went out of business because it couldn't pay its bills, so clearly their prices weren't really working for anyone...

2.5
#1084591
Reply to reviews
North store, Spokane. Got number, 2 ahead of me. Counter person very fast and pleasant checking everyone has number, another person in line. Counter person called for backup 3 times in addition to answering phone, answering location of product for customers plus...
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3.0
#1084406
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I am from Canada but shop in the States all the time. I called Bellingham Joann's store today four times. Three times they had me on hold, transferred me and I was disconnected. Finally someone in the fabric area talked to me. I had measurements of two window seats I...
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Anonymous
anonymous

craft cutomers can be the worse customers EVER!!! I hae seen this numerous times standing in line. At Joanne's there is a bell at the checkout counter. You ring the bell and s...

Anonymous
anonymous

I am not sure if I understand your gripe. Ok you called Joann, and you had your "measurements" and you wanted them to tell you how much you will need of a certain fabric? Ther...

4.3
I didn't like
  • Knowledge or support from your retail staff
#1075170
Reply to reviews
Columbia SC. Several items in the store not priced. Not in one general area, rather throughout the store. The manager said that they had price scanners in the front and rear of the store to assist customers. That's crazy, I don't work there. Why should I price their...
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Anonymous
Anonymous

The op hasn't worked in retail or they would understand that it happens. If I have to help 20 ppl with their purchases what time is there to get the price up. Most times you w...

Anonymous
anonymous

Have you ever wondered why packages come prepriced?? Because customers peel of the stickers. I saw several women peel off clearance stickers in the store, take it up tot eh re...

1.0
#1073369
Reply to reviews
I am typically not one to leave negative reviews. In fact I never had but for SOME reason. Every time I visit the Joanne's fabric on Morse road, I am never helped by any worker. Not only is it hard to find a worker, but when I do find one, they never help. I often will...
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Anonymous
Retail

Working in retail nowadays is a different set of problems. We can not afford to have employees in any size store when the first transactions if the day are 500 bucks in retur...

Anonymous
Anonymous

I agree with the other comments also being an employee of Jo-Anns corporate does not give us the hours to have enough employees so I often run back and forth to help whoever I...

#1071228
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