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Joann Fabric - Return policy denial

I bought 2 Kaffe Fassett books at the Colma, CA store. I took them home and realized I already had the same books (the Morocco one and Quilt Grandeur- I'm getting a bit feeble-minded!) So I took them back with the receipt and was told books weren't returnable, even though the back of the receipt says everything is. I emailed Joann Customer Service twice with no reply.
5.0
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Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
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#1080353
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October 24, 2016 My wife and I made a fifteen minute drive to your Simi Valley store yesterday, October 23rd, to drop off our knives for sharpening which occurs today. We do this religiously every 8 weeks or so, for it is a service they offer from an outside vendor....
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3.8
#942355
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I ordered a large quantity of fabric online. I thought it was a heavy outdoor home decor fabric since that is the section I ordered from. It ended up bring a little bit more of a burlap feeling fabric, which still worked for what I used it for. The color was perfect. I...
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3.8
#876140
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Online Order Review

I'm beginning to wonder if I'll actually see the second coming of Christ before I receive my order . It's been almost 2 weeks and I have not received it yet!! I'm not a very happy shopper
#658233
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Positive Experience Review

I was at Jo Ann Fabric at Porter Ranch ca 91326 branch nand i went after one year the last time i went was very louzy service but i was so amazed this time with their service. A team member Ayesha helped me greet me very proficional way very happy this time.
4.4
Details
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
#650799
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Positive Experience Review

Good exp at store. Very nice employees.waited in line but what do u expect . don't shop if your in a rush.
3.0
Details
Discounts and Special Offers
Price Affordability
#640405
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Joann advertises that they accept compeitor's coupons. No fine print. No exceptions noted. Michaels is CLEARLY the ONLY competitor anywhere close by my location in Porter Ranch, CA. They refused to honor my Michaels coupon for 25% off my entire purchase including...
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Anonymous
OSK

Sorry to hear that. I believe that Visalia, Ca's Joann location is one the top stores for service, efficiency, and good morale..You wouldn't have had any troubles or any inqui...

Anonymous
JE

Joann's Wrapping paper I'm pretty sure is an exclusive brand, their own collection. If you got, say, Red heart Yarn or whatever (which all competitors sell I believe), there w...

I didn't like
  • False advertising
#555944
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As much as I love shopping at a Joann’s store, their online ordering always—and I mean always, take way too long for my orders to process. Plus, I rarely receive the entire order! I mostly shop online for convenience, and Joann.com is the only one that always takes the...
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Anonymous
Anonymous

they make the coupons so you can not get both!! If you want to order on line they will ***. Management has no clue how to run a business. Not having a store front and shipp...

#475157
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