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Joann Fabric - Outrageous wait times

The policy at Joann’s must be move as slow as possible and avoid making the customers happy. They appear as though they are moving at half speed. I went to Joann’s in Fresno on Blackstone 3 months ago, had fabric cut, then had to leave because I did not have the 45 minutes to wait in line to pay. Horrible experience time and time again.
2.6
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#1154661
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Really disappointed when shopping at Joann's today. I was waiting to have fabric cut however the clerk was busy cleaning. I asked is there someone who can assist with cutting the fabric? She said she needed to clean which was taking bolts of fabric straighten them and...
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1.0
I didn't like
  • Very very poor customer service
#1152093
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Holiday season - u need to hire more staff - it is not humane to keep women standing in line forever !
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Anonymous
Anon

It’s not humane to the workers either who have to suffer being severely short staffed and being shorted on breaks. Try taking a break when there are only two people working d...

Anonymous
Employee

The company only gives the store so many payroll dollars. All stores are way under staffed. Hence all the problems customers experience in the stores. Most product is sitting ...

1.8
#1147827
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Sad part is you send 100 coupons I have them all on phone and mailed ones and I’m a few hours behind and or a day. yet I’m a member and trying to find a coupon. The lady at desk won’t help me or even consider a coupon for me. I hate going here this happens all the time...
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1.0
#1138170
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Joann Fabric - Return policy denial

I bought 2 Kaffe Fassett books at the Colma, CA store. I took them home and realized I already had the same books (the Morocco one and Quilt Grandeur- I'm getting a bit feeble-minded!) So I took them back with the receipt and was told books weren't returnable, even though the back of the receipt says everything is. I emailed Joann Customer Service twice with no reply.
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
#1080353
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I worked for Joann's for 9 yrs and all of sudden they wrote me off the schedule for 3 weeks I kept asking what was going on and no one would tell me. So of course I was upset and said that I quit and waqlked out after looking at my scehdule . The manager of that...
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#952085
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October 24, 2016 My wife and I made a fifteen minute drive to your Simi Valley store yesterday, October 23rd, to drop off our knives for sharpening which occurs today. We do this religiously every 8 weeks or so, for it is a service they offer from an outside vendor....
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3.3
#942355
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I am very disappointed the way i was treated by your store manager Bill at the 5425 Sunrise Blvd, Citrus Heights, CA 95610, joanns. I went there on 9/4/16 after 6pm to buy some overlock thread and asked him if i could use the 60% coupon on my phone for two separate...
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Anonymous
Anonymous

Customers cannot use the same coupon for different transactions. The store I worked at got in a lot of trouble for allowing customers to do so. The store you were at could hav...

#913180
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Joann Fabric - Complete False Advertisement and Lack of Common Sense
Today at Jo-Ann Fabrics, I tried to buy Scotch Tacky GLUE at 25% off because the ad said "ENTIRE STOCK Glue and Adhesive 25% OFF". I was told at check out the item (and a roll of foam adhesive) wasn't on sale because it was in the papercraft section, not the glue...
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Anonymous
Anonymous

first of all im going to say....read the ad... number twi...if it wasnt on sale for 25% off...why didnt you just use a coupon??? they have 40-50% off one reg priced item..and ...

2.8
#904819
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I ordered a large quantity of fabric online. I thought it was a heavy outdoor home decor fabric since that is the section I ordered from. It ended up bring a little bit more of a burlap feeling fabric, which still worked for what I used it for. The color was perfect. I...
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3.9
#876140
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