Joann Fabric - Outrageous wait times
The policy at Joann’s must be move as slow as possible and avoid making the customers happy. They appear as though they are moving at half speed. I went to Joann’s in Fresno on Blackstone 3 months ago, had fabric cut, then had to leave because I did not have the 45 minutes to wait in line to pay. Horrible experience time and time again.
Really disappointed when shopping at Joann's today. I was waiting to have fabric cut however the clerk was busy cleaning. I asked is there someone who can assist with cutting the fabric? She said she needed to clean which was taking bolts of fabric straighten them and...Read more
I didn't like
- Very very poor customer service
Holiday season - u need to hire more staff - it is not humane to keep women standing in line forever !Read more
Sad part is you send 100 coupons I have them all on phone and mailed ones and I’m a few hours behind and or a day. yet I’m a member and trying to find a coupon. The lady at desk won’t help me or even consider a coupon for me. I hate going here this happens all the time...Read more
Joann Fabric - Return policy denial
I bought 2 Kaffe Fassett books at the Colma, CA store. I took them home and realized I already had the same books (the Morocco one and Quilt Grandeur- I'm getting a bit feeble-minded!) So I took them back with the receipt and was told books weren't returnable, even though the back of the receipt says everything is. I emailed Joann Customer Service twice with no reply.
I worked for Joann's for 9 yrs and all of sudden they wrote me off the schedule for 3 weeks I kept asking what was going on and no one would tell me. So of course I was upset and said that I quit and waqlked out after looking at my scehdule . The manager of that...Read more
October 24, 2016 My wife and I made a fifteen minute drive to your Simi Valley store yesterday, October 23rd, to drop off our knives for sharpening which occurs today. We do this religiously every 8 weeks or so, for it is a service they offer from an outside vendor....Read more
I am very disappointed the way i was treated by your store manager Bill at the 5425 Sunrise Blvd, Citrus Heights, CA 95610, joanns. I went there on 9/4/16 after 6pm to buy some overlock thread and asked him if i could use the 60% coupon on my phone for two separate...Read more
Today at Jo-Ann Fabrics, I tried to buy Scotch Tacky GLUE at 25% off because the ad said "ENTIRE STOCK Glue and Adhesive 25% OFF". I was told at check out the item (and a roll of foam adhesive) wasn't on sale because it was in the papercraft section, not the glue...Read more
I ordered a large quantity of fabric online. I thought it was a heavy outdoor home decor fabric since that is the section I ordered from. It ended up bring a little bit more of a burlap feeling fabric, which still worked for what I used it for. The color was perfect. I...Read more
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