Jo-Ann doesn't care about their customers!
I saw flannel on sale at $2.99 a yard (regularly $6.99). I am not one for buying online, so I called the Jo-Ann closest to me (40 mins. away) to see if they had it in stock, as it was listed online. I only wanted 3 yds & they had 7 yards at the sale price but was told the sale would be off "tomorrow". I knew I would not be able to go down the next day so I decided to buy the 3 yds online so I could get the sale price. While I was at it, I purchased some scissors. I
received an email 4 days later that said the shipment had gone out. The next day, I received another email saying the fabric was 'out of stock'. I called customer service & said I had ordered 3 yds
of #(item) but received an email stating that they were out of stock & asked how that could be when I was looking right at the same fabric online which said "in stock", as I spoke to her on the phone.
The phony, insincere woman tried to give me a plethora of lame
excuses. She said "Maybe they didn't have 3 yards." It said "in stock" NOT "limited stock" AND NOT "only two yards left". Then she tried to say "Maybe they didn't have 3 consecutive yards. Maybe they had 3 yards cut in separate pieces." I replied "That would have been fine to send me but I was not contacted."
If there had been less than 3 yards, it probably would not have been even listed! I find these excuses to be sad attempts of trying to conceal how greedy Jo-Ann is.
OVER A WEEK LATER, the same fabric is still listed as "in stock". Jo-Ann simply didn't want to give me the sale price for it!
I had asked the woman if she could send me a voucher to my email, stating that half of my order had been canceled so I could pick up the 3 yards at the store & have the sale price honored & she said "We don't do that." I told her I would then refuse
the box of scissors when it arrived & wanted a 100% refund. She said I could do that.
I made sure to ask point-blank that it would be a 100% refund & she said "Yes.". Yet, when I looked on the website in the terms for refunds section, it is stated "Please note: The shipping and handling charges will only be refunded if the return is a result of our error."
Beware: don't buy from Jo-Ann - they don't care about their
customers, they lie, give pitiful excuses & have the worst system that will not inform a buyer of changes to their order.
Review about: Joann Fabric Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $15.
Preferred solution: It's too late! I have no interst in Jo-Ann anymore(!) for anything! I WAS a long time customer. Let this be your lesson..