JOANN Fabric - Bait and Switch: Joanns' Unethical Practices Exposed!
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New ReviewerI recently purchased an 8-foot animator skeleton model from Joanns for Halloween, but I regret my decision. Just two weeks after purchasing it, the animated voice started having defects.
While I did quickly scan through the return policy before buying, I feel deceived by Joanns' misleading tactics. They prominently display a sentence stating that returns with a receipt will be refunded in the original method of payment, which led me to believe that regardless of how I paid, I would receive a refund accordingly. However, buried in the fine print, it states that orders placed using PayPal will be refunded with a physical gift card. When I asked for an exception, I was met with a cold and unsympathetic 'no.' It's disappointing to see that Joanns prioritizes questionable marketing techniques over customer satisfaction.
To make matters worse, my refund was over $300, and since I rarely shop at Joanns, I'm uncertain about what to do with nearly $400 worth of store credit.
This experience has left me extremely dissatisfied, and I strongly advise against supporting this unethical store. They seem to exploit customers who pay through PayPal by giving them store credit instead of refunding their original payment method, all in the name of preserving their profits.
I demand proper compensation for the hassle and disappointment caused. I will never return to Joanns, and I cannot recommend this store to anyone.
User's recommendation: Don't recommend.
Monetary Loss: $330.
Preferred solution: Compensation and a full cash refund.
JOANN Fabric Pros: No pros.
JOANN Fabric Cons: No refunds, Bad customer service, Exploitation of paypal payers.
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