I am from Canada but shop in the States all the time. I called Bellingham Joann's store today four times.
Three times they had me on hold, transferred me and I was disconnected. Finally someone in the fabric area talked to me. I had measurements of two window seats I was needing help with. I had the measurements of the two window seats I am re upholstering.
My husband is down there right now and I found the fabric online and it was in stock and my husband is picking it up for me. I just needed someone to tell me how many yards I would need. The person on the phone could not help me. It was very frustrating.
I hung up, called a fabric store in B.C., gave them the measurements, and they told me how many yards I would need, they were so helpful, answered my question within two minutes. Then I went back online, ordered my fabric from your store, even though I was seriously considering forgetting my order with you and shopping here in Canada.
I rarely complain but when I get such bad customer service, I think that the company should know. Thanks, Lori
Review about: Joann Fabric Customer Care.
Reason of review: Poor customer service.
Preferred solution: to let you know how bad the service is at Bellingham, I was so surprised they could not help me.
I didn't like: Knowledge or support from your retail staff.