4.3
Details
Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Value for money

I am from Canada but shop in the States all the time.I called Bellingham Joann's store today four times.

Three times they had me on hold, transferred me and I was disconnected. Finally someone in the fabric area talked to me. I had measurements of two window seats I was needing help with. I had the measurements of the two window seats I am re upholstering.

My husband is down there right now and I found the fabric online and it was in stock and my husband is picking it up for me. I just needed someone to tell me how many yards I would need. The person on the phone could not help me. It was very frustrating.

I hung up, called a fabric store in B.C., gave them the measurements, and they told me how many yards I would need, they were so helpful, answered my question within two minutes. Then I went back online, ordered my fabric from your store, even though I was seriously considering forgetting my order with you and shopping here in Canada.

I rarely complain but when I get such bad customer service, I think that the company should know.Thanks, Lori

Review about: Joann Fabric Customer Care.

Reason of review: Poor customer service.

Preferred solution: to let you know how bad the service is at Bellingham, I was so surprised they could not help me.

I didn't like: Knowledge or support from your retail staff.

Had an Experience with Joann Fabric?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
ANON
#1351436

It's not their job to help you with your project. They are not required to tell you how many yards you need, as that is your responsibility. They are retail workers, not fabric or math experts.

Private Shopper
Fall River, Massachusetts, United States #1351421

I have been to Joanns many times and not had a bad experience.Your problem is not a good thing to complain about as it is not part of their job.

Joanns is a chain store that provides materials not services. If you want to know how many yards you need for a project contact a service store not a retail store.

People in retail stores are not required to be math experts as it's not a service store just simply a place for your supplies.Doing the math is part of your project not their job.

You May Also Like

Green Smoke Affiliate Account Cancelled Green Smoke "I have been selling GreenSmoke e-cigs as an affiliate for approximately 3 years. Toward the end of December, I was contacted by GreenSmoke saying my affiliate account was to be..." Read more HotPriceTubs - HOT PRICE TUBS - WARNING, OURS WENT ON FIRE HotPriceTubs "We have been hit with HOT PRICE TUBS also, they sold us this hot but and informed us it had 1 year warranty, after they attended to put the various..." Read more Joann Fabric - Review about Return Policy from Anaheim, California Joann Fabric "I purchased items which I didn't use, read the back of the receipt on which it states " a full refund will be offered in the original method if payment..." Read more Unacceptable Failure of Zerowater Products Zerowater "Filtered Carlsbad, Ca water became undrinkable after only 1.5 weeks: NEW 23 cup dispenser and NEW Zerowater filters used. Sterile technique was used during setup; standard lab exclusion..." Read more HOW DOES BOOSTABILITY STEAL FROM LAWYERS??? Boostability "NOT WITHOUT THE HELP AND CARTE BLANCHE FROM BANK OF AMRICA!!!! I AM CEO OF A 26 YEAR LAW FIRM. PER TREASURE ACCOUNTING HIGH RECOMENDATIONS OUR THREE COMPANIES HAVE BEEN..." Read more Festiva Orlando - The worst vacation Festiva Orlando "I arrived july 14 , when i arrived the welcome center was closed didn't make an issue because of traffic arriving late was my fault. Upon entering the room noticed..." Read more Frontier Communications - From "No-contract" to Surprise 2-year agreement! Frontier Communications "Called Frontier on May 1, 2017 to see what they had to offer and was given a price quote for service that included a bundled TV/Internet/Home phone. I asked multiple..." Read more Kabam - My account is permanently banned Kabam "Respected kabam administration....with due respect just tell me when we face some kinda fault in our device can't we login on our other device ? I haven't received any kind..." Read more