Anonymous

Rude JoAnn's manager

I shop at JoAnn Fabrics all the time in Lakewood, New York. The young girl manager you have there now is terrible.

She is rude, talks too fast, cuts fabrics carelessly, argues with customers, and is a know it all! I am very disappointed and fault JoAnn's for only caring about making sales, bottom line, not caring about the customer at all, hiring people who know very little about sewing. I have heard customers help other customers because the employee cannot answer the question. If there was somewhere else closer to go I would.

But you probably already know that.

When the weather improves I will go to Erie, Pa. Or even Hamburg, NY if service doesn't improve.

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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Joann Fabric Customer Care Review

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Chris at the fabric table in Susquehanna valley mall has got to be one of the rudest people I've ever dealt with ...she should be fired it quite obvious she doesn't enjoy her job..done shopping there
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Reason of review:
Poor customer service
Eziah Skl

Debit Card Wont Work in Store or Online

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I had went to get some fabric about two weeks ago and when I went to pay with my debit card which I always use as credit I never enter my pin and I dont even know it and I always use the credit option on my debit card with it any other store and it wouldn't work at Joanns. On their card reader it kept saying choose international or us.

The employee told me to try both options and neither worked and the employee was kinda rude about it and told me theres nothing else they could do to help. Went and tried to order stuff for cyber Monday online and it still wouldn't accept my card.

The store needs to fix this problem. I used to really like shopping here till this all happened.

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Pros:
  • Products and store
  • Variety of prints
Cons:
  • High prices
  • Couldnt purchase items
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

1 comment
Guest

Press the red cancel button, and manually enter your card number in, and the expiration date. It will ask the clerk to enter your ccv number on the back and force it through.

But yes, the registers constantly have problems, like two days ago it wouldn't read someone's check. Seriously?

Edel Pem

JO-ANNS is a Horrible Company

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After fighting with these people about an online order that they won't ship, they wore me down and I give up. They charged my credit card -TWICE and still won't do anything about honoring their order acceptance (which in the rest of the world is called a CONTRACT).

The large number of complaints against Joann Stores indicate that this company never honors their commitments. Perhaps the company is having some financial problem - bankruptcy soon?

Anyone with a problem you can contact the CEO, Jill Solteau at jill.soltau@***.com; or the "supervisor of customer care" Sarah Smith - sarah.smith@***.com.

Neither will do *** for you, though.

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Loss:
$1435
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Red Wing, Minnesota

Short Review on September&nbs-04:00;28,&nbs-04:00;2016

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JOANN Fabric - Simple Review #1475090761
Waited in line 40 minutes, wednesday at 2pm. This is completely unacceptable!! Will never shop here again!!!!!
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Reason of review:
Poor customer service
Anonymous
map-marker Montgomery, Alabama

If almost everything in your store is on sale ,,,,you CANNOT use the useless coupon BAD MANAGEMENT I AM REMOVING. My name from your list for coupons I won't be shopping ther either !

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I received my coupons in mail, and 60% off I was thrilled! Oh , no, you CANNOT use the coupons on practically ANYTHING in the whole store.

Maybe sewing notions.

I am there to purchase 10 Yards of material to upholster my chaise Lounge.

Oh if anything is on sale you can't use your coupon. What a farce. You do that to get people in there that didn't know that! Why bother sending them.

Well I tore mine up pI'm home now , and sending you this B S you feed people what you're doing .I'm putting this out on every thing on Internet . Not to go there until you change your policies.

You have lost me . And disappointed a lot of people.

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Cons:
  • False advertising
Reason of review:
Not as described/ advertised
4 comments
Nikki M Ydn

That's just the way coupons work anything that is the most popular stuff being sold like fabric is going to be on sale because the company still has to make money yes a lot of the times everything is on sale but it's nothing to cry about I can't believe you have that much time to complain about something so ***. The people that work there do not make those decisions about what goes on sale and what coupons they have they just work there so they don't need to hear people complain about it constantly as if they don't already know that

Guest

It says "regular priced item" on the coupon. You can't get mad because you don't read the whole coupon.

Arnie Lrr

Buy items that aren't on sale (regular price) to use the coupon, or buy items on sale, or don't shop there. Pick one, easy solution.

Guest

You say this: "Oh if anything is on sale you can't use your coupon. What a farce."

It clearly states on the coupon "any regular price-item." You need to read the coupons thoroughly and carefully so that you won't be disappointed.

The coupons I receive clearly state that.

It's not Joann's staff's fault that you didn't read the coupon(s) carefully.

I am in no way associated or employed by Joann. I just read the coupons. I went to our local Joann store and gave them a pile of coupons for my purchases.

The cashier went through the coupons and picked out the ones I could use.

She was very helpful.

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Anonymous

Nasty Employee

I was at the Sterling, VA location to purchase the fabric. The lady "Alicia" who was at the cutting counter was so rude and nasty. The way she looked at me made me very uncomfortable. Second, when I asked her about using the coupons, she replied with so much attitude. I told her she can take the next customer in line, while I am waiting for the coupon to download on my phone, she said no, I can't take next customer until I am done with you. After that she stood there and gave me nasty looks. My message to her is if you don't like to work at retail QUIT! I am a regular customer of that store, and I am hoping that I will not see her again on my next visit.
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Reason of review:
Poor customer service
Anonymous

Employee Mammie

At your store located 7504 W. Broad Street, Richmond, VA (804) 501-****. Around 12:30pm Friday, December 16, 2016. I picked out 4 different colors Fleece Fabrics. I pulled #91 and saw two women cutting. The lady to my right was helping a customer and Mammie was folding and wasn't even trying to help customers. I explained that I was on my lunch break and could someone help me. Well, Mammie said when she finish folding up all the fabrics. The other employee said she thought I was being help. Well, huffing and puffing Mammie became very argumentative and I had experienced that kind of behavior during the summer with another customer. Maybe Mammie should not be working directly with customer maybe doing inventory or stock. She kept arguing even though, her co-worker told her to stop or lower her voice. She kept talking loud and, I could hear her all the way up front until I left. She need customer service training. I will tell all my friends and fellow Seamstress about her and try not to deal with her when they come to that store.
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Pros:
  • Advertised prices and shipping coupon
Cons:
  • Spotty customer service
  • Customer service during lunch hours
Reason of review:
Poor customer service

Preferred solution: No contact with customers and some kind of next time shopping discount.

Anonymous

Joann Fabric - Shopping Carts Review

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Absolutely not impressed with the carts at your va beach hilltop location. I had my 3 year old daughter and 2 year old nephew so i had to use 2 carts to try and shop.

Ended up just going to the register and asking the associate for what i neesed (gingerbread men sprinkles). She was very nice and went and got them for me. In order to leave i had to get the children out of the two carts now.. only my daughters feet kept getting stuck and my nephew was trying to get out himself while im trying to forcefully remove my childs stuck feet.

Fortunately, the other sales associate intervened before something horrible happened. It was very stressful anf embarrassing. Unless you want children running around your store i would suggest different. I normally only have one child.

How is anyone suppose to shop in your store with more than one young child? -amanda

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Reason of review:
Bad quality
3 comments
Guest

I laughed at loud at this comment. Your life must be super easy if you have the time to dwell on something as *** as this.

Arnie Lrr

Seriously?!?! You must be a special kind of ***.

Guest

*** complaint! If you don't know the answer to your problem then you're an ***!!!

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Anonymous

Joann Fabric - Review in Shopping category

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Terrible experience here!!!! I wanted to buy a sewing machine so I got up early Black Friday to be there when the doors opened and apparently only one lady in the whole store knows about sewing machines and could help me. I went up to her to ask a simple question about a sewing machine I was interested in but I guess she was busy with the cash register so she said hold on. Then later while I'm still waiting she saids I have to help this other couple before you. So I stand there and wait literally 45 mins for them to get done. Then she starts helping somebody else. I was fed up and just left. All I wanted was her expertise about a sewing machine and just to ask her a question. While I was standing there for about a hour total, all of the employees standing around didn't even bother to help me. I am very frustrated!!!
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Reason of review:
Poor customer service
4 comments
Arnie Lrr

If you didn't know, black friday is a nightmare for retail staff, and everyone has to work where they are assigned. Workers standing around?

Go up to them and politely ask for help. Speak up.

If the issue isn't resolved, as for a store manager. It's really not that hard.

MattD78

It sucks the employees ignored you, that is not cool. However I almost guarantee that associate had no expertise in sewing machines. Just because they work at Joann's does not mean they know anything about making the crafts themselves.

Guest
reply icon Replying to comment of MattD78

That's completely true. I know almost nothing about things sold at my work.

Guest

Really? You're going to whine because it was busy on Black Friday?

I've worked retail - a cashier's main responsibility is to man the cash register. There were other employees in the store, I guarantee it.

Don't sit around and wait on one person and then whine that you didn't get help when you didn't ask anyone else. The employees are not mind readers

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Rozalynn Wfj
map-marker Hopkinton, Massachusetts

Joann's is NOT the place for a quilter

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I have often shopped Joann for sewing essentials, especially during coupon events. This spring, I decided to take a leap and do their Laceflower Quilt Block of the Month, which isn't really a block of the month since they are all released at once.

I asked the clerk at the local store in Milford, MA "Will these sell out? Should I buy them all at once?" She reassured me that it was a new item and there shouldn't be any problem buying them over time. Mind you the item was released in March 2016 (see http://fabriceditionsblog.com/2016/03/02/quilt-blocks-introducing-laceflower/) Well, I went in today to buy the last three blocks and found that there were none. I checked the website and searched for "Laceflower" and returned ZERO results.

I called the customer service line on the back of the package for Block 9, and after being on hold for 15 minutes, I was told that they didn't carry the items and that I should "try Wal-Mart." Joann was the exclusive retailer for this item. I called the store and asked if they expected to receive more of the item and the lady who answered couldn't be bothered to check for me, she simply said, "I don't know." She referred me back to the customer service line that I had already called. I called another store and found blocks 10 and 12, and the lady there told me that they have none of the other items, binding, extra fabric by the yard, the applique pack, the fat quarters, nothing. It is inconceivable that I now have 11/12 blocks and will be unable to finish the quilt with matching fabrics since none are available through Joann a mere SIX months after the item was "brand new." (crossing fingers to find it on eBay!) Poor customer service, dirty and dated stores, limited merchandise unless its a very common item, and overpriced unless you use a coupon.

Joann needs a competitor, and I will happily shop there.

Until that happens, I will be focusing my shopping on local quilt stores, online quilt retailers and Amazon for the sewing basics. Joann is a dinosaur and needs to be replaced in the general marketplace.

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Loss:
$20
Pros:
  • Coupons
  • Convenience
Cons:
  • Bad service
  • How quickly an item was discontinued
  • Spotty customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous

Joann Fabric - Quilting Classes Review

I took a crochet class at Joann recently and was very dissapointed at what we did there. It was three hours and the first two hours we did the same thing, the chain stitch.

The teacher did not explain it very well and I left very confused.

The last hour we worked on the single crochet. We were supposed to make a beanbag but all I made was a tiny little thing of yarn because of how the time was divided.

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Reason of review:
Poor customer service
1 comment
Guest

I had a similar experience with Joanne begin to Sew Class Jan 7, 2017 in IL Elston Ave .

I took the class as a refresher - the class was overbooked and not enough room in the class to layout the cloth to cut the pattern .

The instructor Marilyn was screaming at me she was condescending and rude. I am a grandmother not a child.

When I contacted Joanne Customer Service they did nothing . I have filed a complaint with my credit card .

Anonymous

Poor service or no service and false advertising

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I too am not happy with the service for on-line ordering this Black Friday sale. Had same problem with multiple cuts and have current orders that show 'partially shipped" Orders were placed right after 12:01 AM that sale began. All items showed that were in stock and there was no notation that might receive multiple cuts. If orders were filled in order that were received, I don't see why so many items have been cancelled, not acted on yet, or in multiple cuts. Never seemed to have this problem in prior years when orders were shipped out of MI or OH. This is the first I have received orders out of MS. I have to rely on on-line for ordering as I am a 24/7 caretaker for my husband who is a stroke victim, closest store is at least 45 minutes from my home, store does not carry the selection that is shown on-line. Also, the sale mailer listed Fleece on sale for Saturday and Sunday only with no mention of being in-store only. Will think long and hard before trying to order on-line again!!
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Reason of review:
Poor customer service
Anonymous

Joann Fabric - Customer Care Review

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Consistently, i have to wait long periods at the cutting counter, then cope with another long line to check out. These waits are due to minimal staffing, and not to excessive crowds. There was 1 person cutting, 2 checking. This happens all the time, and i will just go somewhere else.
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Reason of review:
Order processing issue
1 comment
Nikki M Ydn

I am an employee at Joanns and I have tried to fight with Management and corporate about giving us more hours because it has brought me to tears because of the long lines and the unhappy customers it has gotten me nowhere. So I understand that you guys see this but we have no control over it I hate long lines unhappy customers and watching people leave but now matter how much I fight and cry they wont do anything about it

Anonymous

Joann Fabric - Both Are Equally Terrible Review

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Ordered a frozen sisters no sew blanket from joann online and doc mcstuffin shows up, mind you this is a christmas gift. Called customer service and they refunded my money amd charged me agaim for the correct item, then 3 days later i get a message stating my order has been cancelled due to the item no longet being available. WHAT THE *** AM I SUPPOSED TO DO NOW WHY OFFER IT AT ALL IF YOU DONT CARRY IT, OR DID YOU HAVE IT WHEN I ACTUALLY PLACEDY ORDER 2 WEEKS AGO????? I WILL NEVER ORDER FROM THEM AGAIN ANDNLETS SEE IF THE REST OF MY ORDER SHIPPES RIGHT OR IF THAT ISBOUT OF STOCK TOO
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Reason of review:
Order processing issue
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