JOANN Fabric
Reviews and Complaints
Terrible on the phone service
- Rudeness of top management
- Poor customer service
- Lack of staff training
Preferred solution: BETTER SERVICE AND HIRE MORE FRIENDLY PEOPLE!!!
Shipped then cancelled item from order
I ordered items to make a costume. 4 felts and one adhesive.
On 1/4/2018, I got an email saying my order shipped. On 1/5/2018, I got an email saying an item from my order has been cancelled because it is no longer available. I emailed customer service about receiving a similar color without another shipping charge. Their answer was vague and talked about me reordering the out of stock item in the future for free shipping.
I would love to just return what I received because I can't make the costume with only 3 felts.
BUT I will be reimbursed MINUS $8.00 shipping. Not worth it, I'll give the stuff away and shop at Michaels or AC Moore.
- Shipping partial order
Preferred solution: Full refund
Horrible control of inventory and *** customer service
- Inventory not kept track of
Preferred solution: Let the company propose a solution
Poor quality fabric. Never again!
Unable to find cute Valentine fabric suitable for a boy to make 2 pillowcases, I went to Joann Fabric as a last resort. Today as I was preparing the fabric, the grain was so askew, I was only able to make to make ONE.
In addition to the wonkie grain, the quality of the fabric was worse than I could have gotten at Walmart! The price of cotton “quilting” fabric at Joann's is just as much as superior quality fabric at a quilt store. I must drive a distance to a good quilt shop, but I WILL NEVER AGAIN GO TO Joann’s.
PS...I am not alone in my opinion. The quality has been going down for years.
- Quality of fabric
Preferred solution: Not to shop there again
Horrible customer service.
I contacted my local Joann's which was very helpful in telling me who had the fabric I desperately needed in stock. The only store that showed it in stock is an hour away from me.
I called that store at 930am to be sure it's in stock before taking that drive. An older woman told me she'd look when she had time and call me back because she was the only one until noon. so at 1pm when I had still not heard back, I called back. I got someone else who told me 5 people were ahead of me for fabric in stock calls.
I honestly feel that was exaggerated since I called 30 minutes after the store opening. Anyway this person told me I'd get a call after they looked. It is now 8 hours later and I never got a call. How hard is it to look on a shelf and see if the fabric is there?!
I just needed a yes or a no. I am so extremely upset with this company now and will now have to make the drive during traffic hour after waiting ALL day for a call back. And on top of that I have little to no time to do a custom dress that I need this fabric for.
In my opinion this is the worst customer service I have ever experienced with Joann's and I am a repeat customer. Obviously this store needs help.
Won’t be back!
Smell in the store and fabric
Ridiculous
Terrible service experience
Online Order/Shipping
An Absolute Zoo with Poor Management
No working bathroom
When a “Manager” can not apply a valid coupon.
A new definition of ***
Terrible Customer Service and No Guarantees
Preferred solution: Let the company propose a solution
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"Clearly not doing anything"... do you know how hard it is to work the front by yourself answering the phones, helping customers...cleaning, putting up fabric, reorganizing things where lazy people can't put stuff back.
dealing with angry customers with their coupons when they don't read that they don't work on Circuits or patterns.. or magazines..
it says it on the coupon. and half the time we are understaffed and very busy and sometimes our phones dont' work.
“Clearly not doing anything”. That’s funny because when I’m working the front end, I’m running the register, telling people where to find buttons or yarn or whatever, I’m explaining coupons to people...when I close, I’m doing all of the above plus sweeping floors, emptying trash, putting away go backs...plus we have to answer the phone by the 3rd ring...so no, I don’t work in the Fabric department...Joann is not a fabric store...it’s called Fabric and Crafts...you figure it out.
And you know this person was "clearly not doing anything", how?
You don't mention anything about payment for the goods.
Why not order online and have it shipped ?
Why aggravate yourself with a trip to the store ?