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Joann Fabric - Accidental fall

There were bolts of fabrics fallen to the floor. I did not see them an tripped and fell on my knees cutting my knees the worker was very attentive but the store refused to pay my medical bills. The person was veryrude and would not even counsel with me. All I wanted was for them to pay my medical bill. I will never shop there again
1.0
Details
Turnaround Time
#1322480
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Extremely bad customer service! Today I went to the lawrenceville, NJ store and I am still traumatized by the employee who was working at the fabric department. Her name is Susan and she was screaming and yelling at me. All I said was I think this fabric is 30% off and...
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Anonymous
Anon

If her behavior is as bad as you say, you should immediately show that recording to her manager.

Anonymous
Jill J

I am surprised you had a “traumatizing” experience at this store. I have been a frequent customer since June 2018, signing up for multiple classes and purchasing $100’s of dol...

1.3
#1321926
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First of all, there are NO decent fabric stores in the Charleston, SC, area. This frustrates me. Joann Fabrics advertises as a FABRIC Store but it is really more of a craft store. Yesterday, August 4, a SATURDAY, I visited the store. When I went to the fabric cutting...
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Anonymous
Former Joann Cashier

And what, exactly, did you want the one on the phone to do? Drop everything and wait on you hand and foot? You don't know what was on the other line. It might have been a pers...

Anonymous
Anon

Wow, you need to learn some patience and respect. How would you like it if I showed up to your work and left all my stuff in your floor? You wouldn't. It's not the fault of th...

#1321908
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Oxnard, California location. 1st, let me say the people working here are extremely rude and obviously HATE their jobs. The Joanniversary sale was for 2 days - "Non-Pill solid fleece fabric" 75% off. We went to the store to buy the fabric and there was a sign that...
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Anonymous
MarionBlackk

Lol @ 500.00 loss. The entire company did that just to mess with you. They're better off without customer s like you. AND you'll be back

1.0
I didn't like
  • Employee attitude
  • Not honoring coupon sale price
#1321896
Reply to reviews
This morning I called the Joann Fabrics Store located in Monroeville, PA and asked if I could bring my 12 week old puppy with me to grab few supplies and the guy who answered the phone said that as long as the puppy was in the cart it would be fine. Well, when I got...
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Anonymous
Former Joann Employee

Technically it IS policy to only allow service dogs. Regardless of the manager's personal opinions. It is always possible the person you initially spoke with wasn't fully awar...

Anonymous
Jane

As a customer of any store, I do not want to shop in the stores where people have to bring there animals there with them. I have caught ring worm from petting one dog which I ...

4.3
I liked
  • Lady at the cashier is super sweet all the time
I didn't like
  • Tyler and the older woman at the cutting desk
#1321839
Reply to reviews
I bought twelve bottles of Delta Ceramcoat Acrylic paint - buy one for $1.49 get one 75% off, and it did not ring up discounted at your Joann store in Summerville, SC. By my calculations, that is $1.12 off, which totals $.37 for the second bottle. The power went off...
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Anonymous
Former Joann Cashier

ANY cashier who knows what they're doing should have been able to process that simple return and re-ring for you. I've done it myself countless times and I've never been a man...

Anonymous
Anonymous

How very petty of you. You missed a simple, very tiny mathematical goof and then raised cain about it when the store obviously had other problems (like the power failing twice...

#1321778
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With our district manager in place, he has been cutting hours like crazy. Several stores make sales, but the ones that don’t we all get penalized and our hours are cut. It makes it difficult to put on a happy face to go to work there. The stores are starting to show...
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#1317367
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I tried to place an order for store pick up. The money was taken from my visa but the order did not go through. The customer service person said it was because I had a period after my middle initial on my credit card information. REALLY So silly me, tried again. Once...
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Anonymous
Former Joann Cashier

You need to contact your bank's fraud alert and make sure you weren't on a phishing site that stole your information. The way the Joann BOPUS (Buy Online, Pick Up in Store) sy...

I didn't like
  • Online ordering process
#1315357
Reply to reviews
I placed an online order on 7-2-18, and went into the store the next day and bought something else that worked better instead. I checked out, and advised the cashier that I would not be picking up my online purchase. She had me sign the email for their records, and...
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Anonymous
Former Joann Cashier

The Joann App (the official one, not one of the knock-offs floating around) is strictly for advertising sales, distributing coupons, and helping with rewards and discount prog...

2.0
#1310545
Reply to reviews
Ordered $150 worth of merchandise online on June 20th. As I do not want any junk mails, I checked out as guest and paid with Paypal. Everything went through just fine and I got an email from Paypal with a confirmation and details of the order. Fast forward to 3 weeks...
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#1308424
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