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Joann supposedly honors competitive coupons. I had a coupon from Michaels for 20 percent off your total purchase including sale items. When i got yo the register I confirmed with the girl that they honor Michaels coupons but then she said they wouldn't take it because...
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Company wrote 0 private or public responses to the review from Sep 09.
Anonymous
Former Joann Cashier

They do take competitor coupons, on items that both we and they carry. They won't take Michael's coupons on our fabric, for example, because they don't sell fabric. It is also...

3.0
#1351122
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before my experience today I had nothing but good things to say about your store. However after my experience today I don't see myself returning. I was waiting in line where a grown women came over and ripped something out of my 2 year hand. Now I understand that your...
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Company wrote 0 private or public responses to the review from Sep 08.
Anonymous
Anonymous

What? You sound a little crazy yourself. Joann’s is probably happy you won’t be returning!

1.0
#1350208
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I don’t want the Joann’s fabrics sales. I regret signing up for the website messages. There seems to be no way to unsubscribe. I’ve called customer service; tried to RPLY: STOP; did not open the message, sent the 42 letters and numbers,but your messages keep coming! I...
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Company wrote 0 private or public responses to the review from Sep 04.
Anonymous
A Person

Coupons are for all customers, not just for people who sew.

Anonymous
Anonymous

Don’t sign up for text messages if you don’t want them. Duh!

#1346671
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Would love to speak to customer service
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Customer made 4 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 04.
Anonymous
Former Joann Cashier

Employee discount is an extra 20% off your total purchase that works on everything except fabric remnants. (I cannot be sure about Cricut and similar papercrafting purchases a...

#1346595
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Can't finish my order. Haven't been able to contact anyone, when i call it keeps hanging up
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Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 04.
Anonymous
CJL

I’ve been trying to call for almost a week and am always hung up on as well.

Anonymous
Former Joann Cashier

To the best of my knowledge, our official app does not place orders. It is simply a program to distribute coupons, advertise sales, promote project ideas, and keep track of di...

1.0
#1346578
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Joann's fabric store happened in my sewing life ONLY because Hancock closed. There are 2 stores in my city but they are opetatedu totally different in policy and procedure, skill set, knowledge of store, sale items, coupon usage, fabric inventory, etc. I had a sewing...
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Company wrote 0 private or public responses to the review from Sep 03.
Anonymous
Anonymous

Then don’t shop there if you don’t like it. Idiot!

1.6
#1345850
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Unhappy customer Joanne clerk said she couldn’t help me save on Coupons on my phone are in the coupon book!! She said I had to pick out the ones that I wanted to use because she wasn’t allowed to help a customer save money!!! What’s up with this ???? I spent an off a...
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Company wrote 0 private or public responses to the review from Aug 28.
Anonymous
Former Joann Cashier

Some management doesn't want us handling your phones. By their logic, "What if the cashier drops it and the customer gets angry and tries to sue for property damage!?" (Doesn'...

#1340922
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hello,I would like to form a complaint on your coupon bait and switch scam you constantly have running. Each week I receive a 50% off coupon from you when I purchase something. I am a teacher so I end up buying a lot of supplies. This is just one example, yesterday I...
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Company wrote 0 private or public responses to the review from Aug 28.
Anonymous
Former Joann Cashier

Cashiers don't have control over sales. Corporate sets that. And despite what it may seem, they are not personally out to get you. They don't have crystal balls that they hove...

Anonymous
Maxine Kershaw

I'm going to write my own horror events about various stores and the company in general. But I agree with this dissatisfied customer

#1340753
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Joann Fabric - Garbage for sale

After walking by aisles of pre-made garbage for sale, I finally found the ribbon aisle, needing some for my dress. They do NOT carry anything made of soft pliable sewable fabiric. If you want fancy wrapping ribbon sure, but isn’t this a freaking fabric store??????
Company wrote 0 private or public responses to the review from Aug 28.
1.3
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money
Website
#1340658
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I was astonished to be treated with such disrespect by a store manager. The staff at the register I was asked to approach had to walk away to help another staff register member. She had not begun to ring up my purchase. The store manager came from nowhere and opened...
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Company wrote 0 private or public responses to the review from Aug 27.
3.7
I liked
  • Variety of products
I didn't like
  • Managers - customer service
  • Rude manager
#1339699
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