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I needed more yarn for my project. The website showed 6 skeins were in stock at my local Joanns. When I got there, they had none on the shelf. I asked an associate who was shooting the breeze with another associate, if she could look in the back. She got snooty with me...
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#1192312
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Every time I check out at Joann's I miss out on coupon discounts. The first time I didn't remember the coupon until after it was rung up (but I hadn't paid yet) and was told it was too late to use it. The last time I was there I set the coupon down on the counter...
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Anonymous
Anon

So it’s the cashier’s fault that you weren’t paying attention to what was being scanned? Also, no coupons ever work on clearance items..,

2.4
I liked
  • Shopping in store was enjoyable
I didn't like
  • Checking out attitude toward coupons
#1191792
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Joann Fabric - The longest waits

Every time i’ve been to a Joann’s and the check out line has 10 or more people they NEVER add another cashier. What is wrong with them? Bad customer experience.
4.3
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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#1191121
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Joann Fabric - Horrible

Staff at JoAnns in Alexandria, La very rude and have zero customer service quality. They dont speak to you, they roll eyes if asked a question, and they never had answers..We love shopping at JoAnns because of all the great merchandise and sales but staff needs to be replaced. If our area had another craft and material shop, we would not shop at JoAnn becsuse of staff.
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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#1188766
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Joann Fabric - Terrible

Linda from the store in sarasota is the worst. She needs to go all she cares about is herself. She complains about her back problems constantly and needs less workers to work in the store. She treats me like ***
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
Hadley, Massachusetts
#1187930
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I have on several occasions ordered material on-line. Which is very nice and discounts added on at times which helps with cost, great! But the most part I do NOT like is, is that the fabric is ALWAYS an inch or sometimes 2 inches short of a yard! My first thought was...
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#1184923
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Joann Fabric - Won’t be back!

Today I went to Algonquin, IL and a very rude employee Amanda checked me out ! She would not listen, interrupted when I was explaining what another employer told me! Very rude! Michaels and and hobby Lobby have my business now ! Goodbye JoAnn!
1.0
Details
Customer service
Discounts and Special Offers
#1184119
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Joann Fabric - Horrible Cs manager was rude!!!!

First of all the store is ALWAYS FILFY.. Floors are never mopped, crap everywhere. Nothing is organized. .long lines wth no help!!!!! Will not be shop PIng there anymore!! Use to love this store. Michaels Craft store has got it together. Joanns has gone down hill!! aels
#1183528
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I have spent a year making a quilt that contained all fabrics from Joann Fabric. One of the Joann fabrics soon developed holes in it and ruined the quilt. The quilt had just been laying on a bed that is never used. I will never buy fabric at Joann again. All of there...
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user26604476
user26604476

Joanns Snuggle flannel is the real pits. That stuff pills up with the first washing. It is like loose weave with lint in it. I will never buy it no matter how much they discou...

1.0
I didn't like
  • Fabric
#1182847
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I frequent Joann’s in Norman, OK. All of the workers are nice except one named Sandy. She is usually gruff and short but I usually let it slide. Today I was right near the cutting table and I needed a product unlocked from the shelf. She was talking to a customer at...
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3.6
#1182652
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