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Terrible | Joann Fabric review from Flagstaff, Arizona

Want to use the %70 1/4 flat coupon today said it was already on sale for $1.79 instead of 2.99 not quite %70 off made a special trip for this so mad you guys suck
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Review
#1687224 Review #1687224 is a subjective opinion of poster.
Pros
  • Employee behavior
Cons
  • False advertising of coupons
Reason of review
Not as described/ advertised
Preferred solution
I want to use this 70% coupon on the flat quarter
My mother in-law and I went to check out and while the process went well at the beginning, we both went to pull out our coupons to use at register. I had taken a screen shot of mine for easier check out and my mother pulled up her email version. The check out clerk...
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2 comments
Anonymous
#1804127

People like you are the reason . These people make min wage and work hard all day. Having people fumble with their collective phones to save an extra dollar is frustrating.

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Review
#1686821 Review #1686821 is a subjective opinion of poster.
Service
Joann Fabric Manager
Reason of review
Poor customer service
Preferred solution
Retraining sales clerks/managers

Poor customer service | Joann Fabric review

Went to sister store on Mack and grosse point didn’t have item in color young lady gave me the 13 Mile rd and little Mack location phone number , I called number did an inquiry about item this store had color I was looking for asked the clerk for the address she stated she doesn’t know the address and that it’s on 13 mile. After stating this she goes and says she’s busy. I asked for a manager she then stated oh here’s the address and hung up.
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Review
#1684305 Review #1684305 is a subjective opinion of poster.
Pros
  • I have been going to this store only for years
Cons
  • Poor customer service warrants poorer sales
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I came to the store on 10/16/19 at about 9:20am (Joann's opens at 9am) to return to some items. The moment she saw I had items to return, the employee's attitude became *** I told her I wasn't sure all the items came from Joann's, I didn't have a receipt, and I...
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Review
#1683122 Review #1683122 is a subjective opinion of poster.
It sure isn’t because of her warmth and sparkly personality. I shop here a lot, 4-5 times per week. They’re the only fabric store with a large selection of apparel fabrics. I usually have a pleasant experience. Last week, on two separate occasions, I purchased 2 yards...
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2 comments
Anonymous
#1770690

Policy is policy in many stores and they are enforced much higher up. You were told twice that there wasnt anything that could be done without a receipt.

You got mad because it was your fault you didnt have the right receipt? So how is that her fault? Unfortunate you didnt have the correct receipt for the exchange but you said you are at the store several times a week.

Why didnt you just buy another piece of fabric that was cut correctly and then the next time you are in the store, return the fabric with the correct receipt? Problem solved.

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Review
#1679122 Review #1679122 is a subjective opinion of poster.
Pros
  • Lots of fabric options and coupons
Cons
  • Lauren the incompetent manager
Reason of review
Return, Exchange or Cancellation Policy
Loss
$14
Preferred solution
Full refund

Received fabric order in pieces | Joann Fabric review

2.0
Details
I buy fabric by the bolt at the store. I needed 5 bolts of 8 yards. It wasn't in stock at the store so I ordered 40 yards online expecting 5 eight yard bolts. My order arrived in 12 three yard pieces and 2 two yard pieces. So disappointed, a lot of fabric wasted this way.
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Review
#1677629 Review #1677629 is a subjective opinion of poster.
Pros
  • No pros
Reason of review
Order processing issue
Tags
  • Joann Fabric Poor Order Processing
1.0
Details
When I have to shop at Joann, I only go with a coupon. I only purchase with a coupon and I only get last minute items. Every other time I shop at Joann, I end up kicked in the teeth at checkout. This time is no different. Joann Huntington Beach, CA is a scary clown of...
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2 comments
Anonymous
#1773828

I think that the corporation uses those coupons to draw you in, then they put almost everything at a promotional price so that the coupon is useless. You can not always tell by the ad as to whether or not the item is on promotion before you make a trip to the store with your coupon.

Before a piece is cut, I always ask the clerk to affirm that it is NOT on promotion before it is cut. I predict that Joanns is circling the drain and will be gone from the retail landscape in due time. Or, they will become basically a crafty store with no real fabric. They are really pathetic and almost useless.

I have almost just quit sewing altogether. There is nothing of any value in the store to sew with.

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Review
#1675252 Review #1675252 is a subjective opinion of poster.
Cons
  • Stupid business model
Reason of review
Poor customer service
Loss
$20
Preferred solution
Price reduction
Tags
  • Joann Rip Off
3.1
Details
I don’t understand the new policy. Service animals are good, regular pets are bad. I now cannot say that my items come from a pet free environment. While I was shopping in the store a dog lifted his leg and went potty on a row of fabric. The fabric I needed on the...
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1 comment
Anonymous
#1770701

I totally agree that not animals should be allowed into all stores and not all these animals they bring into the store are actually service animals. I had a small dog nip at me, caught my sleeve but didnt break my skin, as I walked past her cart.

I am not so sure that it is a Joanns policy or a state law as to where service animals are permitted into stores.

But there are always people who take advantage of policies and the store might not be able to do anything about it unfortunately. Not all animals are as cute to customers, as their owners think and its quite annoying that as a customer, we have to tolerate people not controlling their animals in a public place.

Review
#1673939 Review #1673939 is a subjective opinion of poster.
Pros
  • Good store
Cons
  • Pet policy
Reason of review
Poor customer service
Loss
$1000
Preferred solution
No house pets just service animals
3.0
Details
I went a few weeks ago and bought 2 candles n material I had a few coupons which I couldn't use I was charged full price for each candle and had told the clerk before hnd that they were buy one get one free!! well register did not accept that so she put it in as 7.99...
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Review
#1673920 Review #1673920 is a subjective opinion of poster.

Got charged 2 times for order | Joann Fabric review

Payed by PayPal and was charged 2 times
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Review
#1673917 Review #1673917 is a subjective opinion of poster.
Reason of review
Poor customer service