Joann FabricComplaints and Reviews

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2.2 Based on 206 reviews
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What an horrible store. Lines are very long, only one employee is in charge of cutting the fabric. And employees are SO incompetent and rude. I was there yesterday with my husband. I took a number and stood in line more than 30 minutes to get 1 ribbon measured and cut with several people in line before me with so many bolts per customer that needed cut. I waited for more than 30 minutes to get 1 little item cut. RIDICULOUS THEN I waited for... Read more

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The woman who worked the fabric counter is very rude. I blew off the first rude experience leaving it up to her having a bad day. This time I asked if the fabric she cut was in sale since it was in the sale location. She said"well it has a star in it doesn't it?" I have no clue what the star MENT, hence why I ASKED. I said yes and she said "then it is" in a very condisending way. Her name is Roz, so if you are in the Baltimore area don't expect... Read more

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Went to the Redmond, Oregon store was told I could use the coupon for Michael there. great they had one this week for 60% off of 1 regularly priced item, but when I went to pay for the item I chose I was told by the cashier that she wasn't sure if Michael sold that item. She asks me if I know whether michaels sold it. because she didn't know I couldn't use the coupon. I could only use the 40% off coupon that Joann's was offering . this is not... Read more

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the employees at the Wellington, Fla store do not have any knowledge of sewing, so its hard to get any answer from them. they are so useless. i will buy everything online from now on. Read more

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Chris at the fabric table in Susquehanna valley mall has got to be one of the rudest people I've ever dealt with ...she should be fired it quite obvious she doesn't enjoy her job..done shopping there

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I took a crochet class at Joann recently and was very dissapointed at what we did there. It was three hours and the first two hours we did the same thing, the chain stitch. The teacher did not explain it very well and I left very confused. The last hour we worked on the single crochet. We were supposed to make a beanbag but all I made was a tiny little thing of yarn because of how the time was divided. Read more

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Sewing class I signed up for was useless. Instructor only knew her machine. Unable to help 4 of 6 students with different machines. Cost of class not refunded and cost of supplies not refunded. Very annoying. Tried to ask questions the week prior to class but no one answers the phone at these stores. Go elsewhere!!

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I was at the Sterling, VA location to purchase the fabric. The lady "Alicia" who was at the cutting counter was so rude and nasty. The way she looked at me made me very uncomfortable. Second, when I asked her about using the coupons, she replied with so much attitude. I told her she can take the next customer in line, while I am waiting for the coupon to download on my phone, she said no, I can't take next customer until I am done with you.... Read more

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I will never order fabric online from JoAnn’s Fabric again. I ordered 5 yards of one fabric. I expected one continuous piece but they shipped the material in two cuts of 2 yards and 3 yards. I also ordered 4 yards of another fabric and received two cuts of 2 yards each. I attempted to return the material at a local store but they informed me I wouldn’t get credit for the shipping charges. I decided to ship the fabric back with the hopes of... Read more

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Joann's ran a sale on Snuggle Flannel Fabric, the only fabric I buy from this store, as most of the rest of it is of inferior quality. At any rate, the sale was great -$2.10 per yard on "all Snuggle print flannel." I specifically wanted the "Pretty Floral" pattern. It was NOT available in the store, NOT available online, and out of stock at a store that could accept online orders shipped to it. (My store is in Lakewood, CO; no online orders can... Read more

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