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2.2 Based on 192 reviews
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  • Customers like
    • Wide variety of prints 6
    • Convenience 4
    • Store 3
  • Customers don't like
    • Bad service 15
    • False advertising 12
    • Order being cancelled 6

I ordered 8 different Flannel prints of 5 yards each to make baby blankets. It was a great price so I decided to buy online for the better selection than in the store. This ended up being a Big Mistake. I need 1.25 yards per blanket. What I got was multiple pieces totaling 5 yards. When I called the customer service line, they said they make every effort to make it one continuous cut. But 7 of the 8 were multiple pieces. I can't use them and... Read more

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On November 7th I ordered about 10 Christmas items from Joann.com. Everything seemed fine at checkout, I received no order confirmation or anything, I assumed it was still on its way to me. 2 weeks pass and I go to the customer service page and it states that their warehouse had moved and shipping could take UP to 7 days. I was annoyed because they had not mentioned that during check out. I needed these items to bring with me on Thanksgiving,... Read more

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I had went to get some fabric about two weeks ago and when I went to pay with my debit card which I always use as credit I never enter my pin and I dont even know it and I always use the credit option on my debit card with it any other store and it wouldn't work at Joanns. On their card reader it kept saying choose international or us. The employee told me to try both options and neither worked and the employee was kinda rude about it and told... Read more

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Talk about a white favoring painfully fake staff. Old hags with and attitude of being superior cut your fabric only after rudely pointing out you must take a number, despite the store is empty. Of course I got irritated. They had me waiting there with an arm full of bolts while they clucked stories about dull lives that revolving around cat *** and Bengay. Finally a living fossil wearing a hideous homemade apron gives me a attitude when she has... Read more

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Needed to ask an employee where to find an item. 4 people standing behind cutting counter. Had to take a number and have it announced over pa system before anyone would answer my question. Then checking out, there was a new system. Had to make a choice between two types of debit cards when I was trying to use my card as credit. Male clerk told me it was my card, not his responsibility to figure it out. Told him it was the system not the card. He... Read more

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Terrible experience here!!!! I wanted to buy a sewing machine so I got up early Black Friday to be there when the doors opened and apparently only one lady in the whole store knows about sewing machines and could help me. I went up to her to ask a simple question about a sewing machine I was interested in but I guess she was busy with the cash register so she said hold on. Then later while I'm still waiting she saids I have to help this other... Read more

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My 4lb shitzu was. Quietly sleeping in my 4yo grandsons arms in the basket of a cart when an employee told us we had to leave because a manager was in the store waiting for district manager. I stated if we are disturbing anyone I will leave, have the manager come and ask me. We were there about an hour. Some customers commented positively on dog and grandson. No one complained or was rude. I agree call ahead. Get names and be responsible and... Read more

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I would really like to sy whats on my mind. You need better and more happy employees!!! The ones you have on 23rd street in panama city florida are horrible and caught additude with customers. I went in with my child to purchase items and had a 60% off code on my phone that i could use in store..the cashier got aggrivated as i pulled out my phone at register to use it. She hurried to cash out when i explained that i had my discount. She kept... Read more

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2 nearby stores closed and they moved to a supposedly bigger "better" store in the mall. What a joke. Store is big allright, but full of knick-nacks, expensive decortating stuff and other ***. The actual area devoted to sewing patterns and supplies is tiny and spread out all over the store intermixed with all of the other ***. ....no logical order. I over heard a clerk tell a woman she would need to go online to buy a white zipper! Poor... Read more

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After fighting with these people about an online order that they won't ship, they wore me down and I give up. They charged my credit card -TWICE and still won't do anything about honoring their order acceptance (which in the rest of the world is called a CONTRACT). The large number of complaints against Joann Stores indicate that this company never honors their commitments. Perhaps the company is having some financial problem - bankruptcy... Read more

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