I am disappointed in Joann's blatant disregard for the comfort of its employees and customers. Walking through the store this afternoon, I was convinced that the ac was broken because it was so hot! I'm a pregnant lady trying to get some things for my nursery, and I'm...Read more
As I go to Joann often being it's the only craft store locally , the prices change According to who is working . One cashier will honor online prices & otheres wont. Paper crafting items on a clearance shelf with a sign stating all paper crafting item with red tag take...Read more
Bought a sewing machine on sale for 99.99 in cash. 09/30/2017 ( four days later), I went to return It at 9:00 am. with receipt. The cashier said they didn't have enough money to refund me that early in the morning and suggest Ed store credit or have a corporate check...Read more
Joann Fabric - Terrible service Slower than if I made my own fabric
The joanns in Colorado Springs literally makes me sick to my stomach if I have to go in there. The little new are always SO SO long and you wait forever for fabric cutting... then you wait forever to pay for it. Terrible.
Joann Fabric - Terrible customer service
Received a cross stitch that had been returned and partially done. The previous customer return slip still in package. Tried calling customer service. On hold over 20 minutes. Terrible terrible service. Well see if it gets worse. Im requesting a call from you. Mike Rowland 208-630-4212
Joann Fabric - Product return
Advice to all that pay large purchase in cash, please don't, store will tell you they don't have enough cash to do a return even though they take your cash upon purchase, what a headache .
Joann Fabric - 1 hour trying to order 3 yards of fabric
This is about the 10th time i have patiently tried and retried to change the location of the store i would like to pickup my fabric order. Over and over it refused to change the location. I will go to the store personally and hope the fabric is still available. This site doesn't function, don't waste your time.
I have shopped at Joanns for years....never before have I gotten so many coupons returned to me because it doesn't apply. How can I buy buttons (not on sale)...with a coupon that says..."50% off total button purchase" yet the coupon is not valid...or able to be...Read more
I needed several yards of fleece cut. The lady at the cutting table refused to make the cuts I needed, even though there was no one else waiting and she had made me stand there waiting for her to finish chatting about nonsense with someone else for minutes before even...Read more
Every time I try to use a coupon at JoAnn's, you tell me my item is excluded. Every blessed time. Whatever I am purchasing seems magically classified a "notion" or "door buster." You seem happy about rejecting my coupons. This is mean. You have alienated me - a...Read more
On 9-21 I was standing in checkout at the Bloomingdale il store where there was a worker arranging shelves. Space was fine for one person but she kept squeezing by me, which meant I kept having to squeeze forward. She never said a word. Finally I asked her if she was a...Read more
I went to Joann's on my work break and had only a limited amount of time to be there. I found a card for the item I wanted and brought it to the register where I spent over 30 minutes waiting for the clerk who could correctly enter her log on code. When she called a...Read more
- Friendly staff
- First clerk who waited on me was apologetic for being new
I didn't like
- False advertising of coupons
I was looking at bolts of fabric on the wall, two women with a teenager were next to me looking as well. They saw I had picked up a precut fabric square and asked how big it was. I said 18 x 21 inches. They said they needed 3/8 of a yard, for their daughter sewing...Read more
Bait the customer to get them in the store with coupon. I needed a new iron. Before driving to joanns I read the exclusions on the coupon. Irons were not listed. I was barred from using the coupon and they could not explain to me why. The response i received was yep...Read more
Do you have something to say about Joann Fabric? What happened? What can we help you with?