Every time I try to use a coupon at JoAnn's, you tell me my item is excluded. Every blessed time. Whatever I am purchasing seems magically classified a "notion" or "door buster." You seem happy about rejecting my coupons. This is mean. You have alienated me - a...Read more
I went to Joann's on my work break and had only a limited amount of time to be there. I found a card for the item I wanted and brought it to the register where I spent over 30 minutes waiting for the clerk who could correctly enter her log on code. When she called a...Read more
- Friendly staff
- First clerk who waited on me was apologetic for being new
I didn't like
- False advertising of coupons
I was looking at bolts of fabric on the wall, two women with a teenager were next to me looking as well. They saw I had picked up a precut fabric square and asked how big it was. I said 18 x 21 inches. They said they needed 3/8 of a yard, for their daughter sewing...Read more
Joann Fabric - Terrible customer service
Received a cross stitch that had been returned and partially done. The previous customer return slip still in package. Tried calling customer service. On hold over 20 minutes. Terrible terrible service. Well see if it gets worse. Im requesting a call from you. Mike Rowland 208-630-4212
Joann Fabric - Product return
Advice to all that pay large purchase in cash, please don't, store will tell you they don't have enough cash to do a return even though they take your cash upon purchase, what a headache .
Joann Fabric - 1 hour trying to order 3 yards of fabric
This is about the 10th time i have patiently tried and retried to change the location of the store i would like to pickup my fabric order. Over and over it refused to change the location. I will go to the store personally and hope the fabric is still available. This site doesn't function, don't waste your time.
Joann Fabric - Return policy denial
I bought 2 Kaffe Fassett books at the Colma, CA store. I took them home and realized I already had the same books (the Morocco one and Quilt Grandeur- I'm getting a bit feeble-minded!) So I took them back with the receipt and was told books weren't returnable, even though the back of the receipt says everything is. I emailed Joann Customer Service twice with no reply.
Bait the customer to get them in the store with coupon. I needed a new iron. Before driving to joanns I read the exclusions on the coupon. Irons were not listed. I was barred from using the coupon and they could not explain to me why. The response i received was yep...Read more
I placed an order and received an email server all days later stating that it had shipped and that I could expect it 2 days later. It never arrived so I logged in to check the tracking and it says that it never shipped. I emailed the company and after 3 days with no...Read more
I didn't like
- Customer service during lunch hours
- Order being cancelled
Class cost $45 cash plus money for tools/supplies, material, pattern and over (3) hours of my own time....to get a pair pants cut out. Not sewn. No room for all class attendees to lay out material, (4) students scattered between two rooms/areas and with (1)...Read more
I didn't like
- Rip off
When you have a awesome sale on fabric it would be in you best interest to staff your cutting table. Four deep at the register and one cashier. People waiting to get fabric cut. 20 minutes and counting. I am ready to drop my fabric and run. Hobby lobby here I come I...Read more
I ordered a few things for my classroom on Joann.com. I was nervous about their estimated shipping date. The same day I placed my order they cancelled one of my items. Four days later they send an email that they shipped one of my seven items and that the estimated...Read more
Less than 24 hours after purchasing a sewing machine I realised they gave me the wrong model. Went back next morning with receipt and the employee Emily at Brocton mall location refused to give me a refund in cash as I had paid I said there is no sign or written on...Read more
This evening in an IL store I purchased 2 12 x 12 scrapbook paper packs that had $9.99 signs in front of them, listing NO exclusions and stating $9.99 for paper pads that are normally $14.99 and $19.99. I was charged the regular $14.99 each for 2 paper pads. I told the...Read more
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