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I am disappointed in Joann's blatant disregard for the comfort of its employees and customers. Walking through the store this afternoon, I was convinced that the ac was broken because it was so hot! I'm a pregnant lady trying to get some things for my nursery, and I'm...
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Anonymous
Anonymous

I work in a store in Illinois and I can tell you it's hot here too. We fry in the summer and freeze in the winter. Joann's could care less about their employees!!!!

3.3
#1110107
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As I go to Joann often being it's the only craft store locally , the prices change According to who is working . One cashier will honor online prices & otheres wont. Paper crafting items on a clearance shelf with a sign stating all paper crafting item with red tag take...
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#1109236
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Bought a sewing machine on sale for 99.99 in cash. 09/30/2017 ( four days later), I went to return It at 9:00 am. with receipt. The cashier said they didn't have enough money to refund me that early in the morning and suggest Ed store credit or have a corporate check...
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Anonymous
Anon

The cashier was telling the truth. I used to work at JoAnn Fabrics and early in the morning, we only start out with so much money in the register, usually less than $100.

Anonymous
hw

Every store starts with only a certain amount of money in the registers. Usually only fives and ones so it is likely the Cashier did not have the cash to process your return, ...

#1108746
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Joann Fabric - Terrible service Slower than if I made my own fabric

Joann Fabric
#1106551
1.0
Details
The joanns in Colorado Springs literally makes me sick to my stomach if I have to go in there. The little new are always SO SO long and you wait forever for fabric cutting... then you wait forever to pay for it. Terrible.
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Exchange, Refund and Cancellation Policy
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Joann Fabric - Terrible customer service

Joann Fabric
#1097823
Received a cross stitch that had been returned and partially done. The previous customer return slip still in package. Tried calling customer service. On hold over 20 minutes. Terrible terrible service. Well see if it gets worse. Im requesting a call from you. Mike Rowland 208-630-4212
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Joann Fabric - Product return

Joann Fabric
#1094086
Advice to all that pay large purchase in cash, please don't, store will tell you they don't have enough cash to do a return even though they take your cash upon purchase, what a headache .
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Joann Fabric - 1 hour trying to order 3 yards of fabric

Joann Fabric
#1084167
This is about the 10th time i have patiently tried and retried to change the location of the store i would like to pickup my fabric order. Over and over it refused to change the location. I will go to the store personally and hope the fabric is still available. This site doesn't function, don't waste your time.
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I have shopped at Joanns for years....never before have I gotten so many coupons returned to me because it doesn't apply. How can I buy buttons (not on sale)...with a coupon that says..."50% off total button purchase" yet the coupon is not valid...or able to be...
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#1107803
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I needed several yards of fleece cut. The lady at the cutting table refused to make the cuts I needed, even though there was no one else waiting and she had made me stand there waiting for her to finish chatting about nonsense with someone else for minutes before even...
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#1106592
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Every time I try to use a coupon at JoAnn's, you tell me my item is excluded. Every blessed time. Whatever I am purchasing seems magically classified a "notion" or "door buster." You seem happy about rejecting my coupons. This is mean. You have alienated me - a...
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Anonymous
Anonymous

If you take a minute to READ the coupon or the SALE SIGN, you'd know why yours didn't work.

#1104729
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On 9-21 I was standing in checkout at the Bloomingdale il store where there was a worker arranging shelves. Space was fine for one person but she kept squeezing by me, which meant I kept having to squeeze forward. She never said a word. Finally I asked her if she was a...
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#1104249
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I went to Joann's on my work break and had only a limited amount of time to be there. I found a card for the item I wanted and brought it to the register where I spent over 30 minutes waiting for the clerk who could correctly enter her log on code. When she called a...
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Anonymous
Andy

I hardly doubt you waited for 30 minutes for a clerk to sign on to the computer. All because you are in a hurr, doesnt mean customer service in any retail store has to be in a...

MattD78
MattD78

"non-included item list at the bottom of the coupon is nearly impossibleto read" but it was there. It is your responsibility to read the fine print on all ads/coupons.

I liked
  • Friendly staff
  • First clerk who waited on me was apologetic for being new
I didn't like
  • False advertising of coupons
#1101160
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I was looking at bolts of fabric on the wall, two women with a teenager were next to me looking as well. They saw I had picked up a precut fabric square and asked how big it was. I said 18 x 21 inches. They said they needed 3/8 of a yard, for their daughter sewing...
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Anonymous
Anonymous

customer service number 8563246312

4.4
#1098754
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Bait the customer to get them in the store with coupon. I needed a new iron. Before driving to joanns I read the exclusions on the coupon. Irons were not listed. I was barred from using the coupon and they could not explain to me why. The response i received was yep...
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Anonymous
Annoyed53

I'm afraid irons are too listed!

Anonymous
John Peterson

Yup. Just happened to me. Spent over 30 minutes at the register waiting for a clerk who could correctly enter her log on code then call a manager to get the item out of the st...

1.4
#1098366
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