JOANN Fabric
JOANN Fabric Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JOANN Fabric has 2.2 star rating based on 878 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend JOANN Fabric to a friend or colleague.
- Rating Distribution
Pros: Wide variety of prints, Coupons, Friendly staff.
Cons: Poor customer service, False advertising, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JOANN Fabric has 2.2 star rating based on 878 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend JOANN Fabric to a friend or colleague.
- Rating Distribution
Pros: Wide variety of prints, Coupons, Friendly staff.
Cons: Poor customer service, False advertising, Customer service.Recent recommendations regarding this business are as follows: "You will have to drive an hour and a half, because the store is closing!", "Don't shop here.", "One of the better companies", "Do not buy online", "Run".
Most users ask JOANN Fabric for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Discounts and Special Offers. Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFabric came in two pieces
Placed an order for 3 yards of Liberty of London fabric (customer has to order full yard pieces) at $34.99 so a total of $106.92 and it came in two pieces. There is no indication anywhere in the process of placing an order that it may (did) come in two pieces.
The most upsetting part is when I called I get OUT OF COUNTRY person, who is passive aggressive and kept calling me sir! Further stating JoAnns has no responsibility as it is posted under Shipping. Really, shipping! At the bottom of the website and the second to the last paragraph.
Why is it not somewhere when ordering? Whoa to the person who orders any Bridal fabric.
As a result of the "I don't care attitude" I will post this every place I can find and of course will only shop there as a very last resort! Customer does not matter to this corporation and it is painfully apparent.
- Voids sale pricing as result
- Original prices higher than most
Preferred solution: Put the notice that your fabric may/will come in multiple pieces where the fabric quantity is on the web site when placing an order.
User's recommendation: Look elsewhere.
Processing error on your website
No one has contacted me about
About the processing error on your mobile app I finally found a number for your customer service to try to place my order and they told my card was suspended and she did not know why and told me to call my bank which I did. It is straightened out with the bank and I called and made an order by phone using another credit card.
It is very difficult to get aIt is straightened out with the bank and I called and made an order by phone using another credit card. It is very difficult to get a hold of someone in your corporation to try to solve a problem
In a timely manner I wanted to place the order today, because my shipping coupon was going to expire.
User's recommendation: Good luck!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hudson, OhioResolved: Took my money, shipped the merchandise elsewhere.
Company fixed the issue and I have been provided with apology.
I paid thur paypal.In less then an hour of placing the order, I received an Email conformation and immediately noticed it was being shipped to an address 82 miles away from where I currently live.
Apparently when I changed my address, with paypal when I moved almost a year ago, but the old address was left in there.JoAnne used the correct address for billing and payment went through, but put the old address down for shipping. I immediately called JoAnnes customer service, explained that the shippment adress was wrong and I needed to have that changed.
They told me NO. They placed a 135.00 hold on my account (checking). They said once I hit the order, it was a dine deal, and they would not make Modifications to the order. The order page going thur paypal did not show my address.I than asked them to cancel the order, so I could re order with the correct address to make sure I got the product, they said NO, they would not be able to do that either, their computer system and policies didn't allow that.
I called paypal, they stated that wasn't right and contacted JoAnnes requesting that they change the shipping address or cancel the order. They never responded back to paypal.
3 days later they mailed part of the order to the wrong address thur FexEx. Charging and took 43.12 out of my account into theirs. Sonny a customer agent, emailed me told me to wait until it shipped, he didn't know who thur and call them and request a re route of my package to the address where I live.
I got on the phone with Fex Ex, they told me I was not the shipper, Joannes was and only they could re route the package and they had to call them, and Joannes refused to do so. After 3 days on the phone with several calks to Joannes, and calls to paypal and FexEx, the money was gone from my account and part of the order was sent to an Apartment 82 miles away, to an apartment if I did have a car had no enterance or excess to, and could not re route or stop the delivery. Paypal was very concerned about this as well, and not only opened up a dispute, but also an investigation into the business practices with ethic concerns regarding Joannes. The will also investigate other customers rating and complaints into the company to determine whither , paypal will continue to let Joannes use them as a payment method.
Paypals position was Joannes had plenty of time to correct or remedy this situation and choose not to do so, after being notified by me and Paypal that there was a problem and as is the customer would not get the order., and they did care they had the funds. This is also the position of the Federal Trade commision, I filed with they again will review public ratings and complaints in regards to unethical business practices.
I am low income, one check a month, SS only.These goods were for Christmas gifts, being older and having arthris in both hands it takes me longer to crochet. So that is why, I ordered now. Joannes has taken and withholding funds from my checking account for undeliverable item they knew about immediately, after conformation of the order.
Joanne stated finally they would refund me the money for the order as a one time special FAVOR, but only after the whole order ships, ti the wring address, the other part if the order is on back order, and when shipped will again be delivered to the wrong address. This company does care about customer service, their customers or wrong or right just MONEY. THAT IS DISHONEST GREED. Don't take a chance on doing business with these kinds of people and especially at Christmas shopping where getting what you payed for, is in a time esssenance.
That what ruins Christmas and times are tuff right now in these finical times. Please take my warning seriously, to have a stress free Christmas this year.
Preferred solution: Full refund
User's recommendation: Don' purchase from JoAnnes, especially at Christmas on line.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Roselle Park, New JerseyMy order arrived today all broken it was packed poorly, no protection for frigile merchandise
Preferred solution: Replacement of my merchandise
User's recommendation: Don’t treat new customers like this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJoAnn Fabric's - Do NOT place an online order that ships to your HOME.
I placed an order on 11/26/23, JoAnn Fabric charged my credit card, and today is 12/18/23, and I still do NOT have my order, or even a clue of the status.
After reading many reviews, I see this is a common practice. Are they using customers to subsidize their cash flow?
Are they hoping I will forget about my order so they can keep the credit card payment? Are they ever going to deliver my order?
Please note that they no longer have customer support. The reason is blatantly apparent. They do have an automated BS form email system, if you initiate the email string.
Unfortunately, I didn't read any reviews before ordering a ship to home order.
Although, I did not think I had to. I have had great luck with purchasing items at brick locations, as well as online orders to pick up at brick locations.
I won't make this mistake again, and I will write as many reviews as I can to prevent others from making the same mistake.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Zebulon, North CarolinaCancelled order no notification
Since everyone sold out of Christmas Tree picks last year, in mid December, I tried to shop earlier this year. I took advantage of the Black Friday sale pricing (Nov 25th).
I'm disabled and can't drive myself to the store, so I utilized the online option.
Items were disappearing from my cart as I shopped. I finished quickly so I wouldn't lose the things I really wanted. I qualified for free shipping as my order was a little over $100. I received an email confirmation with instructions to give them a little extra time due to the high volume of sales.
On December 1st, I had not received a follow up.
I checked my account to see if my order had shipped. It had been canceled. Every bit of it. Without notification.
I called the 800 number and waited on hold over 45 minutes before reaching a human. I was told my order was canceled because it required shipping from too many warehouses. What?? How in the world would one know how many warehouses they ship from?
Why wasn't I notified? The agent apologized and transfered me to another agent to place a second order. Another 18 minutes on hold. That agent reiterated the reason for cancelation and said she would help me reorder.
Of course all of the tree picks that i had ordered were sold out. Now there were a small handful of options for replacement and they were not at the same price as the originals ($1.99 - 3 on Doorbuster prices). The new prices would be in excess of $5 each. With 1/3 of the amount of items, my total was $89.
That was with a 25% discount and free standard shipping. I was angry. They transferred me to a resolution specialist. I explained that we are now into December.
I was ordering items for this year's tree and my order needed to be expedited at their expense as this was their fault. A great deal more arguing later they agreed to expedited shipping and brought the items down to (approximately) the doorbuster prices. I was on the phone in excess of 3 hours.
It's been 4 days. My order is still not fulfilled or shipped.
I called to attempt to check on it but had to disconnect after 28 minutes on hold. I'm stuck. Tree picks are sold out/ picked over everywhere else online and/or 5 x the price.
I'm pretty sure the Black Friday sale was a bait and switch situation. I'm also fairly certain I'll never see this 2nd order.
They seem to have the phone system set up to discourage people from following up. It even says at some point, something to the effect of: "If you're still holding, we know this is important to you."
The whole situation is absolutely infuriating but as a disabled person, this close to Christmas, my hands are tied.
I can't physically go to see if anything is left at any of the local stores. I've copied this and will be posting to social media YouTube, etc to warn others.
User's recommendation: If you can't physically go to the store, forget it. This company does not consider the disabled population with limited mobility and cancel online orders without notification.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Jose, CaliforniaRushed to get to store.
Went across town made it a minuet after closing hours. Visalia store.
I get closing. I had a young gentleman come to the door after mouthing I needed help. I have been working on two blankets and you discontinued. The products that I was using.
I was excited because I found something that I could use and I wanted to make sure you had it in the store. I didnt need him to open the door. I didnt need him to change the policies and I was grateful that he open the door and talk to me but the last thing you said was I have to go I have things that I have to do well I have things I have to do to in the last time I checked customers like myself are the reason that youre in business people today need to learn a little bit more about Service and what it takes to keep a customer because the days of the storefront companies are just about over which is sad to me.
I just wanted to post this because I have been a customer of Joannes for years and I was disappointed that youre discontinued the product I was using, but I was moving forward and getting over that and trying to move into solution. The young gentleman was doing his best I believe that but I just think that he needs a little bit of development on the art of service as do most employees that I need today thank you for listening and make it a great day.
User's recommendation: One of the better companies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tucson, ArizonaStore Closing
I will have to drive 70 miles to get to another Joann store. We have no other fabric stores for me to go to in our town.
User's recommendation: You will have to drive an hour and a half, because the store is closing!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Overland Park, KansasStore Manager at 11401 Metcalf Ave, Overland Park KS, 66210
Today I went to pick up a pair of Fiskar scissors I ordered last night. I understand I had not received an email that the order was filled yet but we were going kinda in that direction so stopped by to get the order.
I was greeted by the most hateful, rudest, loudest, store manager at 11401 metcalf ave, Overland Park, ks 66210. 913-696-****. This manager told me that I would not be able to get my order until she had pulled it and she would not get to it till possibly 12:00. (It was 9:00 and only 3 customers in the store ).
I told her that we had drove 21 miles to come get this and offered to go pick it off the shelf for her. I told her we didnt have time to wait around till 12:00 to get this order when she told me that I wasnt the only person in the world that had things to do , she had lots of orders to fill and I was not high on the list so I would have to wait. Than she yelled at me I am going to do this just this one time but told me DONT YOU EVER DO THIS AGAIN, YOU HAVE TO WAIT FOR THE E-MAIL. She went back to get the order and came back saying they did not have those scissors and canceled my order.
This store manager should be fired immediately she has horrible customer service and is a very bad representative of JoAnns. I have NEVER been treated like this anywhere.
- Love their store and selections
- Store manager that works at 11401 metcalf ave
Preferred solution: Apology
User's recommendation: Don’t do any business with this store if this store manager is employed there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Crystal City, MissouriCoupon Issues
I was a customer for 12 years. Or almost 12 years.
That ended tonight. I went to use the few coupons they emailed to me and when I went to check out, staff rudely refused to scan all the coupons. They only scanned one and claimed that 'other people only get one', as if that were my problem. It isn't.
Why would they send several coupons if you can only use one? That makes no sense! I am through with them and will take my business elsewhere. So long, Joann.
Maybe don't send multiple coupons over the span of two days if you only take one of them?
Just a suggestion. OR, accept ALL of them like you did before.
User's recommendation: Don't shop here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order
Preferred solution: Full refund
User's recommendation: Run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Lost order and JoAnn’s has not done one thing to help.
Company fixed the issue and I have been provided with apology.
- Never on-order
Preferred solution: Deliver product or service ordered
User's recommendation: Maybe not order anything from JoAnn’s
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ashburn, VirginiaMad as *** They gave not sent my order
User's recommendation: Do not buy online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelays, poor customer service,
Delays in shipping. Poor tracking information when order shipped in multiple parts at multiple times.
Customer service gets confused trying to help me due to this issue. Customer service is also lacking. Passed off to multiple people and have to start over each time. No continuity in conversation or understanding.
Items not received but no recourse. Shipping partner (FedEx) consistently poor as well. The combo is the most frustrating consumer/customer service interactions Ive ever faced. Will not cancel orders that they are unable to meet in a timely manner.
Update!
From Joann: We need to wait until your items are delivered to request a refund for the items that you never received.
We apologize for the inconvenience.
Do I need to explain the problem with that policy? Ultimately , I cant get a refund on items never delivered.
- Sales
- Many items not received
- Refuse to cancel or refund items they do not have in stock
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Shop Elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | London, EnglandCharged for an item that's cancelled
Preferred solution: Full refund
Very Frustrating
This company is ridiculous. There is something going on with their shipping right now and customer service isn't taking calls and if you respond by email or text about your issue you get a generic email that says
"Our Team Members are working as quickly as possible, but due to increasing demand please allow a little extra time for us to fulfill your order.
Rest assured, we're working hard to deliver your order as soon as possible, and you'll automatically receive an email with tracking as soon as your order ships. Your order may arrive in separate shipments with no additional shipping charge."
They don't give an ETA on your shipment. I purchased my item on Dec 10th and I can't even get anyone to respond to me to let me know if it will be here by Christmas or not! It was supposed to be a special christmas gift for my 11 year old daughter.
I just want an honest opinion about if it will show up or not so I can plan accordingly. Its ridiculous they are not informing their customers; especially this time of year. Now after seeing another reviewer have a similar issue and was able to talk to someone, but still didn't get any answers? This doesn't look good for my gift being here by Christmas.
I would advise anyone not to shop with this company if you accept them to ship your product on time or even within the 10 days they say they will. I can't even get a hold of someone and cancel my order!
So I can take my business else where! So frustrating and sad!
- Got item at discount
- Item not delivered on time
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy here it's a scam!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Friendship, WisconsinNo one is contacting me
User's recommendation: Shop somewhere else if you have to deal with customer service
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Quilters want their fabric as ordered. JoAnn Fabric needs to fix this